Flight delayed, cancelled or overbooked?

You may be entitled to up to £520 in compensation!

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What to do in case your flight is delayed/cancelled at London Heathrow airport. 

London Heathrow (LHR) is the most popular airport in the United Kingdom. In 2016, a record-breaking 75.7 million passengers travelled through London Heathrow, making it the busiest airport in Europe by passenger traffic. With 180 destinations and 90 countries, a flight departing from this airport is bound to be delayed, cancelled or overbooked every once in a while.  


Learn your rights


Claim the compensation

According to Regulation (EC) No 261/2004 an airline has to provide passengers with compensation if their flight is delayed for more than three hours, sporadically cancelled or unrightfully overbooked. Depending on the exact circumstances, the compensation can range from £220.00 up to £528.00 per passenger. However, claiming this can at times be difficult as carriers try to avoid paying the compensation out. Here's a few little tips to keep in mind when filing a claim: 

1. Keep your documents 

  • Flight documents (boarding pass, reservation confirmation, e-ticket, attestation of delay, etc.)
  • Expenses documents (Taxi, food, accommodation, etc.)

2. Record your flight data

  • Flight number
  • Hours of the flight (arrival & departure schedule)
  • Length of the delay (final departure and arrival time)

3. Try to know the reason for the delay

  • Ask the staff
  • Check the weather
  • Scan if others flights are delayed 

4. Check your flight with our claim calculator

  • Submit your flight details and find out how much you could get

5. Claim your compensation

Filing a claim on your own requires knowing your rights, being sure that the flight is eligible and back and forth communication with the airline. As carriers at times go to great lengths to evade paying compensation, certain claims then even have to go to court. If you would prefer not to waste your time and test your patience, just let us know as we would be more than happy to assist you herewith. With an elaborate database on actual flight schedules and weather conditions, years of experience and a 98% success rate in court, we're more than well equipped to take on your claim. Did we forget to mention our no win, no fee structure? If we need to take your case further to court, we'll accept all of the risk and legal fees. Only if you get paid will we charge a success fee. For more details, visit our Price List page.


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Useful information

Internet and support

London Heathrow Airport (IATA Code: LHR) offers free Wi-Fi for 4 hours to all who roam their halls. Additional hours or higher speed can also be purchased for those who need that extra digital access​. Passengers can additionally download the Heathrow mobile app to keep up to date with the status of their flight, book Long Stay Parking or check what the latest offers are at the many shops located at the airport. Instead of using the app, travellers can also visit the airport website or give the support desk a call at  0330 660 1130.

Transportation from the airport

Heathrow is easily reachable by different means. You can either go there by car, train, bus or with the underground. If you prefer to take the taxi, why not calculate the costs via Taxi2airport.com

Need an overnight stay? 

Did the airline randomly cancel your flight and are you now forced to spend the night in London? Why not make the experience a bit more comfortable by staying at a hotel. As aforementioned, remember to retain the receipt for your accommodation so that we can add this to your claim. And there's no need to worry about straying away too far from Heathrow,  you can just stay at one of the hotels located within the airport. Choose from Sofitel (Terminal 5), Hilton (Terminal 4) or YOTEL (Terminal 4) and ensure that you are on time for your flight the next day.  


Have you already checked if you are entitled to compensation via our calculator?  Have a look at our FAQ or contact us if you have any further questions!

Check for free if you are entitled to compensation or a refund!

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