If you encounter flight delays at London Heathrow, you can claim flight compensation if:
The flight was delayed by over 3 hours, and
The airline was the party at fault for the disruption (if the delay was caused by a third party or an “extraordinary circumstance”, the airline is not obligated to provide flight compensation — see more details further down the page)
Flight cancellations Heathrow? If you encounter Heathrow flight cancellations, you may be eligible for flight compensation up to £520, a full monetary refund of your flight, or both!
To get flight compensation for your London Heathrow flight cancellation:
Your flight must have been cancelled less than 14 days before the original departure date
The airline must be responsible for the cancellation (See the “Extraordinary Circumstances” part of this article to learn of the situations in which the airline can deny your claim)
If you were not offered an alternative flight or were offered one but opted not to take it, you may also request a refund of your flight ticket.
A word of advice: If the airline offers you a travel voucher, don’t accept it. You would have to travel with the same airline that let you down once again, and should it declare bankruptcy, you risk losing your money.
The claim amount is dependent on the distance of your flight and is per passenger.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
You can submit a claim in just a few minutes, and our team of professionals will take over right away, taking care of everything so you don't have to!
Step 1: You give us information on your flight
Step 2: You submit your claim
Step 3: We analyse your claim
Step 4: We contact the airline on your behalf and take care of all the communication
Step 5: As soon as the airline replies, if positive, we send your compensation directly on your bank account!
Step 6: You enjoy your flight compensation!
How can our experts increase your chances of winning a claim? What do they do? After working with airlines for over 10 years, we are familiar with all of their tricks and sore spots. In order to protect your right to compensation, our team assesses your claim, produces legal documents, makes contact with the airline's legal team, and, if required, files a lawsuit.
Unfortunately, there are times when an airline is unable to compensate you for a delayed or cancelled flight. These are referred to as "extraordinary circumstances" and they occur when a third party or unforeseeable incident caused the delay or cancellation, negating the airline's responsibility.
Some examples of those situations are as follows:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
The minute-by-minute updates on arrivals and departures at Heathrow Airport enable their customers to always be the first to know the status of a flight. Before heading to the airport, we advise checking your flight details online so you may be prepared for any unforeseen changes to the flight itinerary and give yourself additional time.
Here is how to check the status of your flight and find the list of delayed cancelled flights from Heathrow:
Heathrow offers a wide range of options and amenities for travellers with layovers because it is the largest airport in the United Kingdom. There are four terminals, and each one is stocked with a wide range of entertaining things to do!
Go shopping! There is a wide variety of shops, from well-known chains to high-end boutiques, offering something for everyone. Additionally, you can make online purchases that you can collect and pay for at the airport. A member of the Shopping Services team can get you what you need even if the item you desire is only available in another terminal than the one you are transiting through. Please take note that this service is only available to customers who make purchases totaling at least £250.
You can make use of the fast WiFi connection and there are free Power Pole charging outlets in every terminal, both before and after security. They work with USB cables and plugs from the UK and Europe.
In one of the numerous premium lounges offered, unwind and replenish yourself before takeoff. Shower, snooze, and enjoy some refreshments here.
You can take advantage of the postal services provided if you decide to purchase any last-minute souvenirs and don't have room to carry them about with you.
Enjoy a meal at one of the many restaurants or cafes. Food and drink options come in a variety of pricing ranges and cuisines. With the exception of Terminal 3, all terminals include 24-hour cafes where you can always refuel.
London Heathrow Airport (LHR), also known as London Airport from 1966, is a huge international airport in London, England. Of the six international airports servicing Greater London, it is the largest.
London Heathrow is the busiest airport in the UK. More than 80 airlines use Heathrow Airport to connect to 185 destinations across 84 countries. The airport serves as both a base for Virgin Atlantic and British Airways' main hub. It contains a cargo terminal as well as four passenger terminals numbered from 2 to 5.
For those with long layovers, around six hours or more, you can easily head into London’s city centre to explore. The Heathrow express train, which leaves every 15 minutes and travels to Paddington Station in around 20 minutes, is your best option. The underground/Tube, is less expensive but will take around an hour, or London black taxis, which are substantially more expensive, are your other options. You can use the journey planner to get a detailed door-to-door itinerary, timetables, and instructions to or from Heathrow by car or public transportation.
- Edinburgh airport flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation