TUI fly flight delayed or cancelled? Claim compensation and refund!

You may be entitled to compensation up to £520 and/or a refund of your ticket for a cancelled or delayed TUI fly flight! Claim now right from your phone or your computer using our smart online system.

Claim your TUI fly compensation and refund hassle-free!

Key takeaways

  • TUI fly flight delayed by at least 3 hours? You can get up to £520 in compensation!

  • TUI fly flight cancelled? You might be entitled to both compensation AND a refund!

  • Depending on where you were flying to, you might have up to 6 years to claim your compensation.

  • Check if you are eligible by taking a few steps to submit a claim with!

Key takeaways

  • TUI fly flight delayed by at least 3 hours? You can get up to £520 in compensation!

  • TUI fly flight cancelled? You might be entitled to both compensation AND a refund!

  • Depending on where you were flying to, you might have up to 6 years to claim your compensation.

Your air passenger rights in the events of delayed or cancelled TUI fly flight

In the European Union, your air passenger rights are protected by Regulation (EC) No. 261/2004. After Brexit, 'The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019' apply the same regulations to passengers flying with a British airline or departing from the UK. These regulations guarantee that if your flight got significantly delayed or cancelled and the airline is the party at fault, you can claim compensation and — in the case of cancellations — also a flight refund.

Did you have a TUI flight delayed by at least 3 hours? Then you are likely entitled to flight compensation of up to £520.

  • Did TUI fly cancel your flight? If you did not take an alternative flight offered by the airline (or were not offered one at all), you can claim a ticket refund.

  • Did TUI fly announce the flight cancellation fewer than 14 days prior to the original departure date? Then you might also be entitled to compensation of up to £520.

  • No matter the reason of the flight delay or cancellation, TUI fly must provide special assistance (“right to care”) to the affected passengers. These rights include food and beverage vouchers, communication services, and if necessary, accommodations and transportation. You can claim these at their service desk at the airport. If they refuse to provide the necessary care, you can also purchase the items and ask for reimbursement afterwards.

Warning: You are only eligible for flight compensation if the disruption is at the fault of the airline. If the delay or cancellation was due to “extraordinary circumstances”, you may not be compensated.

TUI fly flight delayed compensation

If you experienced a delayed TUI fly flight and arrived at your destination at least 3 hours late, you are most likely entitled to TUI fly delayed compensation according to the EU and British air passenger rights regulations.

To check your eligibility for TUI fly flight delay compensation, take advantage of our complimentary and obligation-free Claim Calculator. Within a few minutes, you will discover whether you meet the criteria for compensation due to a TUI fly flight delay. If you are eligible, we can handle the entire claims process on your behalf, following a "no win, no fee" approach. Additionally, if necessary, we are ready to fight for your rights in court.

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TUI cancelled flight refund and compensation

If you had a cancelled TUI flight, then you should know you might be entitled to both a refund and compensation. Keep reading the following section to learn more about the criteria for your compensation and refund eligibility.

When can I claim my TUI fly cancelled flight compensation?

You might be eligible for compensation for your cancelled TUI fly flight if your flight was cancelled 14 days prior to departure and if the cancellation is due to situations within the airline’s control. For more information, refer to the “Extraordinary Circumstances” section later in this article.

When can I claim my TUI fly cancelled flight refund?

You can claim a TUI fly refund if your TUI flight was cancelled and you did not take an alternative flight. Whether the airline offered you the alternative flight or not doesn’t matter — if you didn’t take one, you are entitled to a TUI fly refund.

Can I get flight compensation if I cancel my TUI fly flight?

If you choose to cancel your TUI fly flight, it's important to understand the compensation policy. Generally, if you initiate the cancellation, you may not be eligible for flight compensation in accordance with EU and British regulations. For TUI fly's specific refund and compensation policies, please refer to the TUI fly website for their rule 4.3 regarding cancellation by travellers.

TUI fly missed connection flight due to delay or cancellation

In the event that you have missed a connecting flight because of a delay or cancellation of your TUI fly flight, provided that both flights were booked under the same reservation, you may be entitled to compensation and/or a refund for the entirety of your trip. This is applicable if the delay or cancellation meets the specific criteria mentioned earlier in this section.

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How much compensation can I receive for my delayed or cancelled TUI fly flight?

The value of your compensation depends on the distance your plane travelled.

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EU
Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

Extraordinary Circumstances – Can TUI fly deny my compensation or refund claim?

Unfortunately, airlines still often deny passengers their compensation and refunds. This happens especially to passengers not supported by a legal professional in the process. Airlines simply believe that such individuals won’t take the case to court to fight for their rights.

However, there are also a few situations in which the airline can rightfully deny you compensation and a refund. These are called extraordinary circumstances.

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Be aware, however, that airlines often claim that extraordinary circumstances happened when, in fact, this wasn’t the case.

Let us have a look at your case — at, we have legal teams in 9 countries, boast 10+ years of experience in assisting air passengers, and have won 98% of court cases against airlines. Plus, we operate exclusively on a ‘no win, no fee’ basis, so there is no risk on your end.

Does it matter if I fly to an EU or to a non-EU country?

As TUI fly is an EU-headquartered airline, it does not matter. You can claim your TUI refund and compensation wherever you are flying to.

However, it’s worth noting that the rules are different if you would be flying with a non-EU Airline. See the table below for more information.

Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

How long do I have to claim my TUI compensation or refund?

If you are flying from the United Kingdom with TUI, you have 6 years to claim compensation and a refund. If you are flying from Scotland, you have 5 years to file a claim. If you are flying from countries in the EU, different laws and regulations apply, generally ranging from 1 to 3 years.

Wondering if you are still eligible for flight compensation? Check it in a few steps using our free Claim Calculator. 

Unsure if you qualify for TUI fly compensation?

Check your eligibility now with our free Claim Calculator

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How long will it take to get my TUI fly compensation or refund?

This highly depends on the airline’s responsiveness and their willingness to approve the claim without going to court.

Thanks to the 10+ years of experience we have and legal teams in 9 countries, we are able to swiftly process your claim and get it to the right people fast. Many of the passengers we help get their money within a few weeks or months.

Unfortunately, if the airline is unresponsive and/or we have to take the case to court, the process might take additional few months or even years. Rest assured, however, that we will keep you posted on any updates regarding your claim, be there to answer your questions, and fight for your rights until the very end.

How to claim TUI fly compensation and refund?

Start with checking if you are for sure entitled to compensation/refund using our free, no-obligation Claim Calculator.

Afterwards, you can either handle the case yourself or let us do it for you. We will take care of the paperwork, process the claim with the airline, and — if the airline denies your claim — take your case to court and fight for your rights until the very end.

Why claim with

1m passengers helped

9 legal teams in 9 countries

98% of court cases won

Learn more about the exact fee we take on our Price List page — or claim right from your phone or your computer using our Claim Calculator!

Check your TUI fly flight status 

To ensure a smooth travel experience, it is crucial to stay informed about the status of your TUI fly flight. By checking the flight status, you can promptly receive updates on any changes, delays, or cancellations that may impact your journey. You can do so by visiting TUI fly or the airport’s website and mobile app. To check for your flight status via the TUI fly website, simply enter your flight number, and the airports of your departure and arrival.

About TUI fly

TUI Group is a German travel and tourism company and the biggest such group in the world. TUI owns a number of travel agencies, tour operators, and hotels across the globe, being able to offer complete travel packages for its customers.

The Group also owns five airlines in Europe, each focused on a specific market. The British airline is called TUI Airways but all its sister companies fly under the name TUI fly. This includes TUI fly Belgium, TUI fly Deutschland, TUI fly Netherlands, and TUI fly Nordic (flying from Denmark, Finland, Norway, and Sweden).

All the TUI airlines fly primarily to popular holiday destinations, including Southern Europe and Northern Africa.