About us

Whether you are going on a holiday or travelling for business, a delay always means your plans are disrupted. Unfortunately, airlines generally refuse to pay the legal compensation. The lack of knowledge, expertise and time are passengers’ main reasons for not following a claim through. Our team of international experts is here to assist you – we have the solution to your problem!

Enid Heenk

Head of Legal

Having worked as a debt collector in the past, I now enjoy working on the side of consumer rights and helping passengers battle these hugely powerful airlines.

legal stage, legal advice, dossier management, collection activities, process management

Mandy Luiten

Country Manager FR/BE / Project Manager IT

As senior process manager, I oversee all communication with the airlines, enforcement authorities, passengers and lawyers for Belgium and France and work together with our team to ensure our claiming process is streamlined.

quality, operations, process evaluation, product development, account management, B2B, enforcement authorities, validation, legal stage, legal advice, staff supervision, PR

Leonie Redeker

Senior Claims Specialist FR

The fact that some airlines continue to bury their heads in the sand when it comes to passenger rights still amazes us every day. It also reminds us that passengers need our help in enforcing their rights.

account management, dossier management, support, validation, legal stage, legal advice, staff supervision

Elina Tozzi

Head of Operations & Process

As Head of Operations & Process, I'm responsible for the day-to-day operation of the company. My goal is to make sure everyone can do his or her job in a relaxed, positive and efficient manner, so that claims are processed and paid out speedily and both our employees and clients end their day with a smile.

quality, operations, process management, product development, account management, staff supervision, recruitment, legal advice, legal stage, internal communications

Valérie Schraauwers

Country Manager UK

What I love about this team, is that after a week of serious and hard work we also enjoy sharing a beer or two on Friday night.

legal stage, legal advice, account management, product development, recruitment, process management, quality, staff supervision, Customer Care centre

Bob Berlijn

Senior Developer

Most essential in any office is great coffee.

web development, web design, system management, flight and weather data

Raymond Veldkamp

SEO Specialist

As marketeer for Flight-Delayed.co.uk, I’m always thinking of ways to increase our reach, so that as many passengers as possible become aware of their rights.

marketing, social media, PR, SEO, online campaigns

Marijn Everartz

Senior Claims Specialist NL

Making sure passengers get what they’re entitled to is an important issue. I enjoy being part of this process.

account management, dossier management, support, validation, legal stage, legal advice, staff supervision

Matthias Möller

Country Manager DE + Head of Legal DE

With our team of solicitors we make sure that the airlines are held accountable and that airline passenger rights are enforced.

legal stage, legal advice, account management, product development, recruitment, process management, quality, staff supervision

Kirsten van Keimpema

Medior Claims Specialist NL

After finishing my Master's in Corporate Communications, I started working for Flight-Delayed.co.uk. After having studied the theory, this is the ideal place for me to really focus on the day-to-day of a fast-growing, international company!

dossier management, support, validation, legal stage, enforcement authorities

Amber Provoost

Junior Marketing and Communications NL / Junior Claims Specialist NL

As a graduate in Media, Information and Communication I can convert the learned theory into useful strategies for marketing and content on our social media channels and website.

communications, content management, social media, marketing, PR, SEO, support, validation, dossier management

Wouter Kelderman

Junior System Developer

I am currently in my third year of my Digital Media and Communications course. The fact that Flight-Delayed.co.uk operates in several countries across Europe, implies having to communicate with various international audiences through different online communication channels. This make it an extremely interesting business for me to gain experience in.

system management, flight and weather data

Carly Bakker

Office Manager

As Office Manager, I make sure everything in the office runs smoothly. I am responsible for the call center as well as the post, I supervise the interns and I also work on several process tasks. I feel at home at Flight-Delayed.co.uk because of the great collaboration with my co-workers and the good cause that we are working for as a team.

Facility Management, front office, mail processing, archiving, records management, accounting, recruitment

Miquel Nijman

Medior Paralegal UK

I offer support to the UK Country Manager and the Legal Department, by doing legal research and preparing subpoenas. I also maintain close contact with our external legal partners and I answer questions from our customers about this program.

dossier management, support, validation, legal stage, legal advice

Hedda Dale

Junior Marketing and Communications Nordics / Junior Claims Specialist Nordics

As a Norwegian graduate of Economics and Business Administration, working for Flight-Delayed.co.uk is an excellent opportunity to leverage my knowledge of the Scandinavian languages and markets, as well as my interest in public policy and regulation. Here I can learn from a team of young and driven professionals with different backgrounds and contribute to the company’s continued growth and expansion into the Nordic markets.

communications, content management, social media, marketing, PR, SEO, support, validation, dossier management

Niels Verbraak

Intern Legal Department

I was looking for an internship to do during my legal Masters and have found this at Flight-Delayed.co.uk. Within the legal department, I can directly apply my knowledge and learn new things along the way. The cooperation within the company and the legal service we provide to our customers is a pleasant change from my studies.

legal stage, legal advice, dossier management, debt collection activities

Hannan Balfoul

Legal Administration Intern

As a Legal Services student, this internship allows me to gain experience within the field. I immediately chose Flight-Delayed.co.uk because the tasks are a good fit for my studies as well as my interests and I therefore hope to learn a lot during my internship.

front office, post management, , dossier management, archiving

Hannah Crijns

Customer Care

As part of the Customer Care department of Flight-Delayed.co.uk, I am available to answer questions from all our (new) clients. It motivates me to speak with clients about the progress of their claims. Besides my daily tasks, I also love going all out during the weekly boot camp with the team.

callcenter, administration, dossier management, front office

Eline van Walsem

Customer Care

As a part of the customer service team of Flight-Delayed.co.uk, I help customers over the telephone who have run into problems with submitting their claim or have questions about the procedure. It feels nice to end the each conversation with a satisfied customer. I also process a part of the incoming e-mails, which provides me with a good view on the contact that we have with the several airlines.

callcenter, administration, dossier management, front office

Iris Bakker

Customer Care

I am always happy to go to work because of the team of young, enthusiastic colleagues and the open and fun atmosphere that immediately makes you feel at home.

callcenter, administration, dossier management, front office

Marte Dannenfeld

Junior Claims Specialist DE

It has always been my dream to work in the field of aviation. Therefore I decided to study Aviation Management. Now after completing my studies, I am very happy to be part of the young and dynamic Flight-Delayed.co.uk team.

support, validation, dossier management

Nikos Reklitis

Junior Accountant

I finished my Financial Administration degree four years ago. After having gained experience in administrative work for a few years, I now work at Flight-Delayed.co.uk in the Accountancy department. It is an very nice work place to learn a lot and gain more experience. There is nothing nicer than making customers happy with a financial compensation, after they have been inconvenienced.

financial administration, dossier management, credit management, collection tasks

Anna de Jong

Junior Claims Specialist UK

Coming from a background in social research, working at Flight-Delayed.co.uk simultaneously satisfies my drive for investigation and passion for contributing to positive and just outcomes.

support, validation, dossier management, judicial process

Marten Grupstra

Junior Claims Specialist UK

Due to my studies in European Law, I am very interested in the European policies and the ways in which they affect daily life in the EU member states. I find it a great challenge to use my legal background to help passengers who have experienced flight delays. I like working at a company where hard work and social events go hand in hand.

support, validation, dossier management, judicial process

Walter van Woudenberg

Junior Developer

I get inspired by beautiful user interface with pixel perfect design and a flawless user experience, which I as a front-end developer bring to life at Flight-Delayed.co.uk by writing clean and maintainable code.

developer, front-end, user experience / interfaces

Johannes Sanders

Medior Developer

As a developer, I work on internal systems. My role is to make these as user-friendly as possible. To do so, I use my expertise to think of innovative solutions that center the customer.

developer, front-end, user experience/interfaces

Sanne Leeman

Junior Claims Specialist FR

After finishing my Master's in French linguistics, I did not question applying for a job at Flight-Delayed.co.uk. It is very nice to work in a friendly and professional team and to be able to use my knowledge of the French language. What appeals to me most is the connection we make between passengers and the large airlines.

support, validation, dossier management, legal stage, front office

Steven Tai

Intern IT Department

In my fourth year as a student of Communication and Multimedia Design, I was able to get an internship as Front-end Developer at Flight-Delayed.co.uk. I work on the design of the internal system so my colleagues can do their tasks without experiencing problems. I also work on the design of the website, which turns our visitors into customers.

developer, front-end, user experience/interfaces

Hanneke Verstegen

Medior Paralegal NL

I find it rewarding to help customers who have experienced flight delays. After completing my study of Law, I became part of a young and motivated team that is committed to maintaining the rights of passengers. Due to my experience in customer service, I am highly customer-oriented.

support, validation, legal stage, dossier management

Elise Brölman

Customer Care

The personal contact with customers really appeals to me. It feels good to be able to mean something to the customer within the sometimes unclear world of flight delays. On top of that it is very enjoyable to take a look inside a successful, innovating and young company.

callcenter, administration, dossier management, front office

Robert Sander

Student employee Marketing and Communications DE

I am attending a Master’s degree programme in Information Science and Engineering. After having spent a semester in Athens, I am now completing an internship at Flight-Delayed.co.uk. As part of my internship, I create articles for online marketing, keep up with our Twitter account, work on SEO and eat my way through the restaurants of Frankfurt.

SEO, content management, social media, PR

Wendelien Morsink

Customer Care

I work in the Customer Care department and I appreciate being able to make a difference for the individual in their fight against the large airlines. The good atmosphere at Flight-Delayed.co.uk and the fact that it is a young and entrepreneurial company allows me to enjoy going to work.

callcenter, administration, dossier management, front office

Maria Elena Manenti

Junior Marketing and Communications IT / Junior Claims Specialist IT

Social media has become an important tool in increasing our reach. What is more, it has also become a platform through which delayed or stranded passengers can get quick answers to their questions.

communications, content management, account management, social media, marketing, PR, SEO, support, legal stage, validation

Violette van Dijk

Customer Care

Alongside my master Health Care Management, I work part-time in the Customer Care department of Flight-Delayed.co.uk. It is very nice for me to be able to combine my studies and my job so easily and it provides a nice balance in my weekly schedule. I love to travel and I know how inconvenient a flight delay can be. This motivates me even more to provide the best possible service to our clients.

callcenter, administration, dossier management, front office

Jason Sarpong

Junior Claims Specialist NL

After completing my bachelor in Business Administration and traveling frequently, I unfortunately experienced several flight delays, but was unaware of my rights. By helping travelers get what they are entitled to, I hope to create more awareness regarding their rights.

legal stage, support, validation, dossier management

Denise van Wanrooij

Junior Claims Specialist/Translator ES

During my bachelor Spanish Language and Culture, I have developed a passion for everything Spanish. I enjoy being able to apply my knowledge in this young and international company by translating the website, for instance. In this way, I contribute to offering service to the affected passengers on the Spanish market.

communications, content management, social media, PR, SEO, support, validation, dossier management

Laura Haagen

Junior Claims Specialist NL/UK

After finishing my Master’s in Criminology I started working at Flight-Delayed.co.uk. I love how young, international and growing this company is. What I like about working here is that I can help people get the compensation they are entitled to according to European legislation.

dossier management, support, validation, legal stage

Sahel Aghmuni

Customer Care

I get a sense of satisfaction from my job in the Customer Care department when I help and content a customer and of course when the team is able to successfully claim compensation from the airline. The company is a young and enthusiastic enterprise, which is why I always experience working at the office to be pleasant and relaxed.

callcenter, administration, gestion des dossiers, front-office

Lisette Piet

Junior Claims Specialist UK

I am an English Literary Studies graduate. After considering a career in education, I quickly realized I want to use my knowledge of the language in my daily work. I work at Flight-Delayed.co.uk and I am part of the UK process team. My tasks include UK support, validation as well as working on the legal stage.

dossier management, validation, legal stage, support

Sophia Gresser

Junior Claims Specialist DE

I once had a cancelled flight myself and therefore I know that passengers don't get any information about their rights. I like to help our customers to get the compensation they are legally entitled to. Most of all, I love it if we are able to help people.

support, validation, dossier management

Nastasia Rusu

Junior Claims Specialist UK/SP

For me, there’s nothing not to like about working at Flight-Delayed.co.uk. I graduated cum laude from the University of Groningen and attained a Bachelor in Spanish Language and Culture, followed by two jobs as a translator and language teacher. I now work at Flight-Delayed.co.uk and I can fully exploit my linguistic skills to help our clients receive the compensation they’re legally entitled to. I am part of the process team and have several tasks, including UK support, Spanish Support and the validation of new claims.

legal stage, support, validation, dossier management

Franziska Zeitler

Intern Marketing and Communications DE

My internship at Flight-Delayed.co.uk is very diversified and it’s fun to work with the team. I gain much experience and can also implement own ideas. It highly motivates me to interact with passengers via social media and point out their rights to them so they can obtain their rightful compensation.

communications, SEO, content management, social media

Huyen Nguyen

Junior Claims Specialist DE

It's astonishing how many different tricks airlines come up with in order to deny a claim for compensation. Because of that, it's even more rewarding when we are successful with a difficult case and succeed at claiming the compensation to which the passenger is entitled.

support, validation, dossier management, legal stage

Kirsten Lops

Junior Paralegal NL

As a former employee of an airline, I have experienced that passengers are often not aware of their rights. I believe it is important to defend these rights and help passengers to claim the compensation they are legally entitled to. With a background in European Law, a young, fast growing and international company like Flight-Delayed.co.uk is the ideal place to put my knowledge into practice.

legal stage, support, validation, dossier management

Sanne Blankestijn

HR Manager

I am responsible for all the processes regarding the HR of this company. I believe the challenge is finding the perfect balance between the company and its employees. The informal atmosphere and the youthful character of Flight-Delayed.co.uk ensure that hard work and social activities go hand in hand. My motto is: How can you get the best out of everyone?

human resources, staff support, absenteeism control, recruitment

Maxime Betus

Intern Marketing and Communications FR

My internship within the French team at Flight-Delayed.co.uk aims to help develop the market presence of the site. As a student in business, this experience allows me to put my knowledge of marketing into practice in a young and multicultural environment.

communication, content management, social media, marketing, PR, SEO

Carina Kwasniok

Junior Claims Specialist DE

As a former airline employee I am well aware of the obstacles that airlines create to prevent passengers from claiming compensation. As a team member of Flight-Delayed.co.uk I can now engage my flight industry expertise to the benefit of the passenger, which really motivates me.

support, validation, dossier management

Cecilie Gottliebsen

Junior Claims Specialist

In my previous job, I worked as a credit controller at Expedia. Combined with my studies in Economics and Business, I believe this is the perfect background for working at Flight-Delayed.co.uk as a Claims Specialist. I am responsible for the entire process and I especially have an affinity with financial tasks such as collection, which there is no lack of here at Flight-Delayed.co.uk

dossier management, support, validation, judicial process

Anna Basta

Junior Claims Specialist FR

I work for the French team on support and validation. The team spirit and pleasant cooperation at Green Claim mean I come to the office with a big smile on my face every day. I believe this company is a great match for me, specifically due to my international and multicultural upbringing, my experience abroad and my studies Arabic Language, History and Literature.

support, validation, dossier management, legal stage, front office

Manaar Hussain

Legal Administration Intern

After turning down a career as a stewardess, I ended up finding my internship at Flight-Delayed.co.uk, as part of my Legal Services study. I am now seeing the other side of this industry and I am broadening my horizon. On top op that, the tasks and activities are very diverse, which is definitely a bonus for me!

front office, post management, , dossier management, archiving

Kaoutar Lakdim

Legal Administration Intern

I am currently in my third year of my studies in Legal Services and I am an intern at Flight-Delayed.co.uk. My dream is to one day study law at the university. I love the fact that with Flight-Delayed.co.uk, I really feel like part of the team.

front office, post management, , dossier management, archiving

Thuy Linh Nguyen

Intern Marketing and Communications DE

As an Economics and Business Administrations student I support the marketing team within the framework of an internship. I create and process content for the website, maintain our social media channels on Facebook, Instagram and Twitter and enjoy my work as an author of our news and blog sites.

social media, content management, PR

Meet our solicitors


David

LL.M.

France

Robert

LL.M.

The Netherlands

Miguel

LL.M.

Portugal

James

LL.M.

Ireland