In order to get flight compensation or a refund for your missed connection flight, both of your flights must be under the same booking. In this case, both flights are considered as one and the airline is responsible for the complete trip delays or cancellations.
If you were not at fault for missing your flight and you checked in on time, missed flights are most of the time caused by the delay or cancellation of the first flight. Therefore, if the airline is the party at fault for this delay or cancellation, they owe passengers flight compensation up to £520 and/or a refund.
In order to be eligible for missed flight compensation, your situation needs to meet the following criteria:
In the event of a flight delay: your missed flight caused you to be more than 3 hours late at your final destination
Your connecting flights are part of the same booking
The airline was the party at fault for the disruption that caused your missed flight
You missed your flight due to a circumstance beyond your control. For example, if you have missed your flight because you checked-in late or were denied boarding because of a missing ID/passport, you likely will not be able to claim compensation.
If missing your connecting flight made you arrive more than 3 hours later at the final destination, you may be entitled to flight compensation up to £520.
Two things must be considered:
Your connecting flights must be under the same booking — the airline must be responsible for your all trip.
The airline must be the party at fault for the delay.
In the event of a missed flight due to a cancellation, you have several options:
If the airline did not provide you with an alternative flight, you can ask for a full refund of both of your connecting flights.
If the airline did provide you with an alternative flight but you declined their offer, you can ask for a full refund of your connecting flights.
If the alternative flight offered by the airline makes you arrive more than 3 hours later at the final destination, you can claim flight compensation!
If your initial flight was cancelled fewer than 14 days prior to departure, you can claim flight compensation AND a ticket refund (ticket refund is applicable only when you do not fly with the airline in the end).
I was flying to a non-European country, can I still get flight compensation/refund for my missed flight?
If your initial flight departed from the UK or the EU your rights are covered by British and European regulations.
Connecting flights, as long as they are booked under the same reservation, count as one trip. Therefore, if you were flying from London to Los Angeles and you missed your connecting flight in New York because of a delay or cancellation of your first flight, you can be eligible for flight compensation and a refund under the British and European regulations.
It will depend on the distance of your whole trip. When taking connecting flights, you are probably travelling further away — meaning, that your case will likely fall in the last category from the list below.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
The airline must be the party at fault for the delay or the cancellation that caused you to miss your connecting flights. If a third party and or a force majeure has caused the initial delay or cancellation, we talk about extraordinary circumstances.
Here are a few examples of situations where you might not be eligible for flight compensation:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
In the UK, you can claim for up to 6 years after your missed flight. However, this time limit changes according to:
The country of the departure
The country of the destination
The country where the airline is based
For example, if you are flying with Air France from London to New York, you will be able to choose between the legislations in France (5 years) and the UK (6 years) to exercise your rights according to the British and EU regulations.
Passengers who use Flight-Delayed.co.uk to claim flight compensation or a refund typically receive their money within a few weeks or months.
However, if the airline is unresponsive and/or the claim must be filed in court, the wait time could be extended by several months or even years.
No matter how long the claim takes, our team will keep you informed of any significant developments in your case and will be available to answer any concerns you may have.
If you are eligible for flight compensation/flight refund, you can choose to let our team of experts handle your claim. It will only take a few minutes to upload all required documents on our platform. Our legal experts will take it from there, assessing your claim, preparing legal papers, contacting the airline's decision-makers, and, if necessary, taking your claim to court.
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- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation