Assessment of legal validity
You may be entitled to receive up to £498.00 per person.
Regulation (EC) No. 261/2004 protects airline passenger rights and states that travellers are entitled to compensation in the following scenarios:
However, there are certain exceptions under which compensation is not due. These so called extraordinary circumstances imply that airlines cannot always be held accountable, for instance when a situation is beyond their control. These are particular situations, for example adverse weather conditions or strikes, that the airline could not have anticipated. Because of that, carriers can’t be held liable for having to delay or cancel their flight as a consequence of such an event, since these are out of their direct control and influence.
If your flight was delayed or cancelled, you are always warranted adequate assistance from the airline. However, if your flight was affected by an extraordinary circumstance, unfortunately, you’re not entitled to compensation. This does not mean that you should not be offered a solution to minimise the problematic ramifications of these incidents. So always contact the airline if you have been left stranded at an airport.
The following situations are considered extraordinary by the European regulation and will excuse the airline from paying compensation:
In theory, any extraordinary circumstance should exonerate the airline from paying compensation to its passengers. However, airlines overuse this argument very often just to avoid paying out. The burden of proof lies with the airline, therefore you should not give easily if the carrier has already cited an extraordinary circumstance as the reason for your disruption.
Unfortunately, airlines often refer to extraordinary circumstances in order to scare off passengers. However, every situation is different and the decision as to whether or not one is entitled to compensation is not always black and white. Our team of experts is trained to analyse each situation and offer tailor-made advice. Flight-Delayed.co.uk is also able to corroborate the conditions in which a flight was operated, even if the airline has argued that the occurrence of an extraordinary circumstance happened on a previous leg of the aircraft’s itinerary.
Some of the most common overuses of the “extraordinary circumstance” argument are: technical and operational issues, bad weather conditions on a previous flight, air traffic control restrictions on previous flights, overbookings and system failures. As mentioned previously, every case is different and sometimes the airlines might be right. However, it is their obligation to prove the occurrence of an extraordinary circumstance.
Was your claim already rejected? You can still submit your claim with Flight-Delayed.co.uk. We will review the airlines answer and determine if we can proceed legally or if, in fact, an extraordinary circumstance occurred. We will take over the correspondence with the airline and, if needed, we will initiate legal proceedings. All of this is covered by our 25% win fee that you will only have to pay if we succeed with claiming your compensation. Don’t wait any longer, exercise your rights!
Assessment of legal validity
Accurate flight data
Assessment of weather data
Composing of letters
Support when you need it
More than one passenger
Expert legal team
Legal process fully included
No win, no fee