Assessment of legal validity
You may be entitled to receive up to £527.00 per person.
Financial compensation or the reimbursement of your original ticket. These are the options the airline has when your flight is delayed, cancelled or when you are denied boarding. Regulation 261/2004 determines in which cases the airline should offer you one of these options and, sometimes, even both.
Most flight refunds are only awarded by airlines when they have failed to operate a flight according to schedule or cease to operate a route. They are allowed to change your schedule, cancel flights or operate them with a delay. However, if some criteria are met they will have to refund your ticket.
In most cases, if you are the one cancelling your trip, you will only be entitled to a full refund if you’ve bought a fully-refundable ticket. Most fares will not be covered, especially when flying with low-cost airlines. Even though the refund policies vary from airline to airline, there are certain occasions in which you may be allowed to receive the refund of your ticket. Take for example Ryanair, they will probably award you a refund if an immediate family member passes away or falls seriously ill and you have to cancel your trip.
If you’ve cancelled your flight or if you’ve missed it, you are always entitled to claim any government and airport taxes that you might have paid along with your airfare. You can request the refund of this taxes directly with your airline and they are obliged to give them back. Most airlines will require you to submit the request no later than 28 days after the date of the flight in question. Some airlines may have an administrative cost and will not process your request if the amount being refunded does not surpass their administrative cost. So, contact your airline as soon as possible regarding the refund of the government or airport taxes.
If your flight is cancelled and you were not notified 14 prior to your departure, you are entitled to a new flight(s) to your final destination or, if you cannot find a flight that suits you when rebooking, you can contact your airline and ask for the full refund of your fare. Furthermore, if this happens, you may also be entitled to monetary compensation. Head on to our in-depth guide on when you’re entitled to claim compensation from an airline to learn more about the process and your rights.
You will not be entitled to a refund of your cancelled flight if:
If the airline has provided you with an alternative flight that meets these requirements and you do not wish to travel anymore, you might be entitled to a refund but not to compensation. If they have provided you with a flight that does not comply with the above-mentioned criteria, then you will be entitled to compensation (regardless if you fly or not) and a refund if you do not travel anymore.
If they have drastically changed your flight schedule and you no longer wish to travel, contact the airline and request a refund for your flight since some airlines will accept and reimburse you for what you have paid even if they have notified you well in advance.
If your flight has been delayed for more than 5 hours and you do not wish to travel, you’ll be entitled to a refund. Please note that if you do not travel, you won’t be eligible for compensation. Below we will explain more about the compensation you may be entitled to if your flight is delayed or cancelled.
There’s an important distinction between flight refunds and flight compensation. Most passengers aren’t aware of it but, when travelling from, within Europe or with a European airline, you are entitled to claim compensation when your flight has been delayed or cancelled. This is different from getting a refund and, in some cases, you are awarded both. Your passenger rights in Europe are protected by Regulation EC 261/2004. As long as your flights fall under the jurisdiction of the regulation, you’ll be covered.
When it comes to compensation for a flight delay or cancellation, you could receive:
Please note, connecting flights are included in the total distance and delay if they are part of the same booking and if your reservation originates in Europe or if you fly with a European airline. If your flight travelled a distance of more than 3,500 kilometres and was delayed by more than 3 hours but less than 4, then the total compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600.
When an airline cancels/delays your flight or denies you boarding, it must provide you with adequate care if you must wait more than two hours for either an alternate flight or for your flight to take off. This includes meals and refreshments, communication with the outside world, hotel accommodation when necessary and, of course, transportation from the airport to the hotel and back.
If the airline has not provided this care and you have therefore incurred additional expenses, keep a copy of your receipts as the airline will be required to reimburse you for these expenses. The request for reimbursement of your additional expenses may be attached to your claim for compensation.
There are differences between claiming for a cancelled flight and a delayed flight. When your flight has been delayed, and in accordance with the above-mentioned legislation, you may claim compensation if:
The total amount you can receive in compensation varies depending on the distance travelled by your flight and sometimes also on the total amount of time you are delayed at your final destination. If you would like to know with certainty the total amount that you may receive in compensation, you can always check your flight for free with our claim calculator and immediately find out.
There are certain conditions that must be met in order to be entitled to compensation. In the case of cancellations, this is a little more complicated, as the moment you are informed of the cancellation also comes into play. At this point, we will try to keep it simple and understandable, but you can always use our claim calculator and check your flight. As far as flight cancellations are concerned, the moment you were informed of the interruption is very important:
All of the cases mentioned above will only grant you the right to be compensated if your cancellation was not due to an extraordinary circumstance.
A question that frequently comes up when discussing these topics is when can I get both compensation and a refund? You’ll be able to claim both if your cancelled flight grants you the right to be compensated and the airline did not offer you a replacement flight or you chose not to take it.
This can be a bit confusing but one more important thing to consider is that if the airline has offered you a suitable replacement flight (see the criteria for being awarded compensation due to flight cancellations) you won’t be awarded a refund if you choose not to fly. In other words, if they can get you to your final destination with a delay lesser than 2 hours, they won’t have to pay.
If you ended up taking a flight from the airline (any replacement flight) you won’t be entitled to a refund and your right to compensation will depend on the delay with which you arrived at your final destination.
If your flight is cancelled the airline has the obligation to take you, eventually, to your final destination or to refund your ticket if you do not wish to travel anymore because you haven’t been offered a suitable alternative flight. With Flight-Delayed, you can request a refund and claim your compensation easily and hassle-free. Submit your claim under our no win, no fee principle and we'll get to work straight away!
Being the biggest airline in Europe in terms of passengers means that they surely have to process a lot of refund requests. We have a detailed blog post dealing with when and how you can ask for a refund when flying with the Irish airline. Furthermore, head on over to our page regarding how to claim compensation from Ryanair if your flight has been delayed or cancelled.
EasyJet’s policy regarding refunds varies from Ryanair. They tend to be a tad stricter. However, if your flight was cancelled or delayed, you are entitled to claim compensation and, if your case allows it, you can ask for the refund of your flight.
Very often, airlines make the process of claiming as complicated as possible in order to simply avoid compensating their passengers. They also overuse the argument that the disruption was caused by an extraordinary circumstance. Therefore, and more often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.
Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take them to court when necessary and all of the legal costs will be covered by our 25% win-fee. If you wish so, we can take care of everything and help you enforce your rights!
If you want to maximise the probability of being compensated for your flight delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no win, no fee agreement.
If you’re uncertain if your flight delay or cancellation qualifies for compensation, a refund or both, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your case. If your claim has already been rejected by the airline, you can still submit your claim and our team will verify and fact-check their arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!
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