Your rights as a passenger are safeguarded if your LOT Polish Airlines flight was cancelled or delayed under EU regulation 261/2006, generally known as the EU261 or the Flight Compensation Regulation. This law states that you may be entitled to flight compensation and, in the event of a flight cancellation, a flight refund if your flight is disrupted due to the airline's actions.
- Was your LOT Polish Airlines flight delayed? If your flight was delayed for at least 3 hours, you might be entitled to compensation.
- Was your LOT Polish Airlines flight cancelled? You can get a full financial refund if you declined any alternative flights the airline offered. Additionally, you may be qualified for LOT Polish Airlines flight compensation if your flight was cancelled less than 14 days before departure.
- In accordance with the law, airlines must provide passengers with special support, or the "right to care," regardless of the cause of the delay. Vouchers are acknowledged in eating establishments, accommodations, and for transportation. You can pick up the vouchers at the airline service counter at the airport. If the service desk staff won't give you the vouchers, buy what you need nonetheless because the airline is required by law to reimburse your charges (as long as they are within reason).
If your flight was cancelled or delayed due to an "extraordinary circumstance," you are not eligible for flight compensation. The airline must be the only party at fault for the flight's disruption in order for customers to be eligible for compensation.
I am travelling outside of the UK/EU with LOT Polish Airlines. Am I still eligible for compensation?
Yes. As LOT Polish Airlines' headquarters are in Warsaw (Poland), the EU flight compensation laws apply to the airline. Even if you are flying with LOT Polish Airlines to North America, Asia or the Middle East, you are entitled to compensation if your trip is disrupted.
However, if a non-EU/non-UK carrier operates your flight, the situation can be different, as shown in the table below.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
LOT Polish Airlines flight delayed by more than 3 hours? The European EU261 and British passenger rights legislations apply to your flight!
In the event of a delay of 3 or more hours, you can claim compensation up to £520. This is the case if the airline is responsible for the delay.
=> Learn more about your rights after Brexit flying in Europe and internationally as a UK passenger
Check if you are eligible for flight delay compensation using our free and no-obligation Claim Calculator. You'll know if you qualify for LOT Polish Airlines delayed flight compensation in less than a minute. And if you are eligible, you can let the experts at Flight-Delayed.co.uk handle your claim from start to finish on a "no win, no fee" basis. We will even stand up for your rights in court, if needed!
You can claim compensation if your LOT Polish Airlines flight was cancelled less than 14 days before the scheduled departure date and you did not take another flight offered by the airline.
Keep in mind that LOT Polish Airlines must be at fault for the cancellation to be eligible for compensation. See the "Extraordinary Circumstances" section of this article for more information.
When a LOT Polish Airlines flight is cancelled, you are always entitled to a refund if you do not accept the airline's alternative flight. You can request a refund also if LOT Polish Airlines does not provide you with the option of an alternate flight at all.
If you decide to cancel your LOT Polish Airlines flight, you might not be qualified for flight compensation under British/European air passenger rights legislation. To learn more about their compensation and refund policies, go to LOT Polish Airlines' website or contact their customer care division.
If you booked your reservations for both flights at the same time and the delay or cancellation satisfies the requirements, you may be eligible for compensation and/or a ticket refund.
Before heading to the airport, check the status of your flight to be prepared for any unforeseen changes to your schedule. To follow your LOT Polish Airlines flight, go to the airline's website, the airport website, or a flight tracker.
The amount of compensation per passenger is determined by the distance of your flight:
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
When a third party or force majeure causes a delay or cancellation, LOT Polish Airlines has the right to refuse compensation. These situation are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Make sure that you keep the airline accountable with the help of our legal experts. At Flight-Delayed.co.uk, it only takes a few clicks to submit a claim and then our team will take care of everything for you! No win, no fee.
You have 6 years to claim compensation and refund if you were flying to or from the United Kingdom. The exception is Scotland, where you have 5 years to claim.
Different local rules of each country may apply if your itinerary doesn’t include the United Kingdom.
Check if you can still get compensation and a refund from LOT Polish Airways with our free Claim Calculator.
Passengers who use Flight-Delayed.co.uk to get flight compensation or a refund usually get their money back within a few weeks or months.
If the airline fails to respond and/or the claim must be filed in court, the wait time could get longer — from additional few more months to, in some cases, a few years.
This passenger left a review detailing their experience filing a LOT Polish Airlines claim with us.
“Absolutely brilliant, I had pursued Polish LOT Airlines for compensation for my cancelled flight for three months, escalated to CAA Poland with no result. My legitimate claim was simply ignored. Flight-delayed took up my case and the claim was settled promptly. As far as I'm concerned they earned their 25% as I was destined to receive nothing. Thanks very much and everyone reading this should avoid flying with (Not a) LOT Polish airlines they are truly rubbish.”
Rest assured that, no matter how long the claim takes, our team will keep you informed of any significant developments in your case and will be available to answer any questions you may have.
First, you need to check your eligibility for LOT Polish Airlines flight compensation or refund. You can do that in a few steps by using our Claim Calculator.
If your situation entitles you to flight compensation and/or a refund, you can choose to delegate the process to our team of legal professionals. With 10 years of experience, our professional legal teams won 98% of the cases taken to court. And the best part is that the passengers could simply relax and forget about any legal proceedings while we were doing all the work!
Delegating the legal process to us will only take a few minutes as you need to upload all required documents on our platform. Our legal experts will then take it from there, assessing your claim, preparing legal papers, contacting the airline's decision-makers, and, if necessary, taking your claim to court.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
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98% of court cases won
LOT Polish Airlines, founded in 1928, is one of the oldest airlines operating worldwide. The airline flies across Europe, North America, Asia and the Middle East. Their headquarters are located at the Warsaw Chopin Airport in Poland, which is also their central departing hub.
- Enter Air flight compensation
- Warsaw airport flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation