You may be entitled to receive up to £534.00 per person.

Gatwick arrivals and departures, what to do when your flight has been delayed or cancelled


Are you departing from London Gatwick airport in the near future, or are you picking someone up from Gatwick? Here's some important information that may be good to keep in mind, to ensure you don't encounter any unnecessary disturbances. 


Heathrow arrivals and Heathrow departures: To check current flight schedules, visit:




Gatwick arrivals and departures: the basics


Prior to the departure of your flight, it's always a good idea to check the airport's website to see if any disturbances of the flight schedule have been announced. Airlines often try to inform passengers in cases where a delay or cancellation becomes known prior to the scheduled departure. However, most delays occur at the last moment or sometimes a few hours before departure, so not all passengers will be able to be notified. If you live close to the airport, it may be worth checking current flight data a few times before you leave for the airport to save yourself the aggravation of waiting at the airport along with hundreds of other stranded passengers. 


If you do notice that your flight has been delayed prior to leaving for the airport, make sure to contact the airline, as it may be required for passengers to have checked in at the airline's check in desk, even if the flight doesn't depart as scheduled.


Learn more about your rights


Flight delayed or cancelled at Gatwick airport? check to see if you can claim compensation!


If your flight was delayed in arrival to or departure from Gatwick airport, you may be entitled to receive compensation from the airline. If you're already at the airport when the delay or cancellation is announced, ask the airline for a statement of delay. This is a form or piece of paper that indicates the scheduled flight times and the new times of departure and arrival, which you may need later on, for instance for insurance purposes.


The second thing to ask is whether vouchers for refreshments have been made available. There are EU rules determining when passengers have the right to care, but this care is unfortunately not always offered to those who don't ask for it. You are entitled to receive care if you are delayed in departure by 2 hours or more on flights of 1,500 kilometres or less; for longer flights this limit is set at 3 hours (1,500-3,500 kilometres) or 4 hours (3,500 kilometres or more). Besides refreshments, this care also includes meals, communication facilities, hotel accommodation and transportation to the hotel, if applicable.


Thirdly, remember that the airline is legally required to inform you of your air passenger rights in writing. If they fail to do so it doesn't necessarily influence your rights and entitlements, but you may be asked this question later on.


Claim my compensation


Tips for claiming compensation for a delayed or cancelled flight from London Heathrow


Once you're back home, find out whether you may be entitled to receive compensation from the airline. Whether you are entitled to be compensated depends on a number of factors:

  • Did you experience a delay of three hours or more? 
  • Did your flight depart from an airport within the EU? 
  • If your flight departed from an airport outside the EU, but you arrived at an EU airport, is the airline that operated your flight based in Europe?
  • Were extraordinary circumstances the cause of the delay or cancellation?


The amount of compensation is determined along these lines:  

  • for all flights of 1,500 kilometres or less: EUR 250 (± £219); 
  • for all intra-community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres: EUR 400 (± £351); 
  • for all other flights that do not fall under (A) or (B): EUR 600 (±£526).


All in all, there's a lot to take into account in order to determine whether you can receive compensation from the airline. We can tell you whether we think there's entitlement in your case if you submit your flight details in the 'claim calculator'. This is completely non-committal. We will tell you how much compensation we think you could receive, and will also give you an overview of steps we will take in representing your claim, for instance if the airline refuses compensation initially.


If you have questions that you would like to find the answer to before you submit your flight details, you can also go to our page of Frequently Asked Questions.


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Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.

Really simple to use, and didn't take very long for my claim to be processed.

I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.

Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...

Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!

This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.

i have had great help with the flight delayed trip thankyou very much to u and team

Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason. For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation. it's very easy to fill out the form to Claim and they answer/help right away. you should try with this even though Airline already refused to pay you with several reason.

It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31. Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.

Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you

Didn't expect result But cash son it's way to.me. Thank you. Great company

What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough

Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going

Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.

My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss. I have received £195.62 minus a 25% charge, I actually received £145.07. All this took approx 5 weeks from beginning of claim to having payment into bank. HIGHLY RECOMMEND and thank you flight-delayed

Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.

What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.

Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.

Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim. Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.

My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!

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