Gatwick arrivals and departures, what to do when your flight has been delayed or cancelled
Are you departing from London Gatwick airport in the near future, or are you picking someone up from Gatwick? Here's some important information that may be good to keep in mind, to ensure you don't encounter any unnecessary disturbances.
Heathrow arrivals and Heathrow departures: To check current flight schedules, visit:
Gatwick arrivals and departures: the basics
Prior to the departure of your flight, it's always a good idea to check the airport's website to see if any disturbances of the flight schedule have been announced. Airlines often try to inform passengers in cases where a delay or cancellation becomes known prior to the scheduled departure. However, most delays occur at the last moment or sometimes a few hours before departure, so not all passengers will be able to be notified. If you live close to the airport, it may be worth checking current flight data a few times before you leave for the airport to save yourself the aggravation of waiting at the airport along with hundreds of other stranded passengers.
If you do notice that your flight has been delayed prior to leaving for the airport, make sure to contact the airline, as it may be required for passengers to have checked in at the airline's check in desk, even if the flight doesn't depart as scheduled.
Flight delayed or cancelled at Gatwick airport? check to see if you can claim compensation!
If your flight was delayed in arrival to or departure from Gatwick airport, you may be entitled to receive compensation from the airline. If you're already at the airport when the delay or cancellation is announced, ask the airline for a statement of delay. This is a form or piece of paper that indicates the scheduled flight times and the new times of departure and arrival, which you may need later on, for instance for insurance purposes.
The second thing to ask is whether vouchers for refreshments have been made available. There are EU rules determining when passengers have the right to care, but this care is unfortunately not always offered to those who don't ask for it. You are entitled to receive care if you are delayed in departure by 2 hours or more on flights of 1,500 kilometres or less; for longer flights this limit is set at 3 hours (1,500-3,500 kilometres) or 4 hours (3,500 kilometres or more). Besides refreshments, this care also includes meals, communication facilities, hotel accommodation and transportation to the hotel, if applicable.
Thirdly, remember that the airline is legally required to inform you of your air passenger rights in writing. If they fail to do so it doesn't necessarily influence your rights and entitlements, but you may be asked this question later on.
Tips for claiming compensation for a delayed or cancelled flight from London Heathrow
Once you're back home, find out whether you may be entitled to receive compensation from the airline. Whether you are entitled to be compensated depends on a number of factors:
- Did you experience a delay of three hours or more?
- Did your flight depart from an airport within the EU?
- If your flight departed from an airport outside the EU, but you arrived at an EU airport, is the airline that operated your flight based in Europe?
- Were extraordinary circumstances the cause of the delay or cancellation?
The amount of compensation is determined along these lines:
- for all flights of 1,500 kilometres or less: EUR 250 (± £219);
- for all intra-community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres: EUR 400 (± £351);
- for all other flights that do not fall under (A) or (B): EUR 600 (±£526).
All in all, there's a lot to take into account in order to determine whether you can receive compensation from the airline. We can tell you whether we think there's entitlement in your case if you submit your flight details in the 'claim calculator'. This is completely non-committal. We will tell you how much compensation we think you could receive, and will also give you an overview of steps we will take in representing your claim, for instance if the airline refuses compensation initially.
If you have questions that you would like to find the answer to before you submit your flight details, you can also go to our page of Frequently Asked Questions.
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