If your flight to or from Frankfurt Airport was delayed and both of the following conditions apply, you might be eligible for flight compensation:
Your flight was delayed for over 3 hours, AND,
The disruption was the airline's fault (if a third party or a force majeure was to blame, the airline is not responsible; for more information, see the section on "Extraordinary Circumstances" on this page.)
You may be entitled to flight compensation of up to £520 and/or a total monetary refund of your flight in the event that a flight from Frankfurt Airport is cancelled.
You may be entitled to flight compensation if your flight was cancelled less than 14 days prior to the scheduled departure date and the airline was at fault.
(For additional information on when the airline can refuse to grant you compensation, see the "Extraordinary Circumstances" section below.)
You can request a full financial refund of your flight ticket if you were not provided with an alternative flight or if you were but chose not to take it.
A word of advice: The likelihood is high that the airline will provide you with a travel voucher rather than a refund. We do not advise accepting those because you would be required to use the same airline once again, and you would lose your money if the airline goes out of business.
Your flight's distance will determine the compensation, which is calculated per passenger.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
You may sit back and relax while we take care of everything because our team of professionals will take over the process for you immediately.
What are the responsibilities of our experts and how can they support your claim? We have dealt with airlines for more than ten years, therefore we are familiar with all their faults. In order to protect your entitlement to flight compensation, our team assesses your claim, creates legal documents, gets in touch with the airline's legal representation, and, if required, brings your claim to court. No win, no fee.
Unfortunately, there are some situations when the airline will not be able to compensate you for your delayed or cancelled flight. When a delay or cancellation is brought on by a third party or an unforeseeable event that is not within the airline's control, these are referred to as extraordinary circumstances.
Examples of some of the circumstances are as follows:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
The time frame for filing a claim is governed by the laws of your country of origin, country of destination, and country where the airline has its headquarters.
For instance, if you took an Air France flight from Frankfurt Airport to London Stansted, you may be eligible for compensation under the following:
French law: 5 years
German law: 3 years
British law: 6 years
When it comes to taking a flight, being on time is crucial. Any potential for minor inconveniences throughout a trip, whether it be on the route to the airport, while there, or even during a flight, must be taken into consideration. We advise you to check the status of your flight in advance so that you are informed of any potential delays that might necessitate additional planning time.
On the airport’s website, you can track both departures and arrivals by inputting your airline, flight number, and airport. Moreover, it is possible to enter your flight number and receive the current waiting times of your flight as well as the state of it (i.e., boarding, ready for boarding, etcetera).
Here is how to check the status of your flight:
There are many ways to keep oneself occupied and content during a lengthy layover at Frankfurt Airport thanks to the wide variety of activities available!
Exercise your mind and body by checking out some cool new games! The Gaming Worlds let travellers of all ages try out the newest games for free. There are computer-assisted games on gaming pedestals and interactive games projected on monitor walls; every age group can find something to enjoy, from dancing games to the original Tetris.
Take a stroll through the passenger tunnel, which is a massive work of art by Martin Liebscher. What is cooler than 540 meters of photographic art depicting locations from all around the world?
Wash away any stress! For a small fee, the airport offers shower facilities. For only €6, there are five locations in Terminals 1 and 2 where you can get towels, shower gels, and hair dryers for a relaxing shower. Daily hours for showers are 6:00 to 23:00.
Get some fresh air by heading up to the rooftop open air deck. Take a break right before the flight, enjoy the sun, or admire the wonderful view of the flight operations. A telescope is available for use without charge if you want to have a closer look.
Tune out the noise in one of the silent chairs: the soundproof glass panels and arched backrests provide a tranquil hideaway. You may listen to your own music thanks to the integrated speakers and jacks, and there are small tables with USB ports and power outlets nearby for you to use. If you want to be even further away from the hustle and bustle of the airport, the quiet rooms are a neutral space for refuge.
Frankfurt Airport (FRA), also known as Rhein-Main-Flughafen and Flughafen Frankfurt am Main, is an important international airport serving Frankfurt, Germany. It is situated 12 km southwest of the city centre. The airport has two main passenger terminals with a combined capacity of 65 million passengers annually, four runways, and substantial logistics and maintenance facilities. There is also a considerably more restricted First Class Terminal that is run and only utilized by Lufthansa.
There are over 80 airlines that operate at FRA, offering a staggering 300 and more destinations to passengers. AeroLogic, Lufthansa, Lufthansa CityLine, and Lufthansa Cargo use Frankfurt Airport as a hub, whereas Condor, Eurowings Discover, Eurowings, and TUI fly Deutschland use it as a focus city. Berlin, Hamburg, London, Zurich, Munich, Madrid, Chicago, Paris, and Singapore top the list of popular departure points from Frankfurt Airport.
Due to its excellent rail, road, and air network connections, FRA serves as the main entry point into Germany and provides comprehensive mobility. It consistently ranks among the most timely hubs in Europe, and FRA-Ops enjoys a high level of respect worldwide.
- Berlin airport compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation