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What to do if your flight is delayed or cancelled at Manchester airport

 

Are you departing from Manchester airport in the near future, or are you picking someone up from Manchester? Here's some important information that may be good to keep in mind, to ensure you don't encounter any unnecessary disturbances. If you do experience a delay or cancellation: also read on, as you may be entitled to receive compensation from the airline, and if that's the case, we can help you claim it.

 

Manchester (MAN) is the third most popular airport in the United Kingdom. In 2016, a new record of 25.6 million passengers travelled through Manchester, making their way to 204 destinations in 54 different countries. With that much passenger traffic, a flight departing from this airport is bound to be delayed, cancelled or overbooked every once in a while.  

 

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Manchester airport arrivals and departures: the basic information and what to do if your flight has been delayed or cancelled

 

Prior to the departure of your flight, it's always a good idea to check the airport's website to see if any disturbances of the flight schedule have been announced. Airlines often try to inform passengers in cases where a delay or cancellation becomes known prior to the scheduled departure. However, most delays occur at the last moment or sometimes a few hours before departure, so not all passengers will be able to be notified. If you live close to the airport, it may be worth checking current flight data a few times before you leave for the airport to save yourself the aggravation of waiting at the airport along with hundreds of other stranded passengers. 

 

To check current flight data for Manchester airport, visit:

http://www.manchesterairport.co.uk/flight-information/

 

If you do notice that your flight has been delayed prior to leaving for the airport, make sure to contact the airline, as it may be required for passengers to have checked in at the airline's check in desk, even if the flight doesn't depart as scheduled.

 

How to claim compensation for your flight’s delay or cancellation at Manchester Airport

 

According to Regulation (EC) No 261/2004 an airline has to provide passengers with compensation if their flight is delayed for more than three hours, sporadically cancelled or unrightfully overbooked. Depending on the exact circumstances, the compensation can range from £220.00 up to £528.00 per passenger. However, claiming this can at times be difficult as carriers try to avoid paying the compensation out. Here are a few little tips to keep in mind when filing a claim.

 

What do I need to claim compensation for my flight’s cancellation, delay or overbooking at Manchester Airport?

 

Always keep a copy of your travel documents. You will probably need them order to start the process of claiming compensation. We suggest that you always keep a copy of the following documents:

 

  • Booking confirmation
  • E-tickets
  • Boarding Passes
  • Passport or ID utilised to travel

 

What other information do I need to claim compensation for a flight disruption at Manchester Airport?

 

Always write down the following information if your flight has been cancelled, delayed or overbooked:

 

  • Flight numbers
  • Flight dates
  • Airports of departures and arrivals
  • Scheduled departures and arrivals
  • Length of the delay (actual departure times and arrivals)

 

You should always ask the airline’s staff for the reason of your disruption. Specially in the scenario of a denied boarding incident. Sometimes, the airport’s staff may also know the reason for the delay, cancellation or overbooking. If possible, always ask the airline for a statement of delay or cancellation.

 

Claim my compensation

 

When am I entitled to compensation for a flight delay, cancellation or overbooking at Manchester Airport?

 

You will be entitled to compensation if the following conditions are met:

 

  • You experienced a delay of three hours or more
  • Your flight departed from an airport within the EU 
  • Your flight departed from an airport outside the EU, but you arrived at an EU airport and a European airlines operated your flight
  • The root cause of your delay cannot be considered an extraordinary circumstance

 

How much money can I get as compensation for a flight disruption at Manchester Airport?

 

The total amount is established in Regulation EC 261/2004:

 

  • For all flights of 1,500 kilometres or less: compensation of EUR 250 (± £219); 
  • for all intra-community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres: compensation of EUR 400 (± £351); 
  • for all other flights that do not fall under (A) or (B): compensation of EUR 600 (± £526).

 

Flight delayed or cancelled at Manchester Airport? Here is some useful information

 

Internet and support

 

Manchester airport (IATA Code: MAN) offers free Wi-Fi for an hour to all who roam their halls. Additional hours can also be purchased for those who need that extra digital access. Note that this would come at a cost of £5.00 per hour, £10.00 per day or £30.00 per month for those frequent travellers. Passengers can additionally download the Manchester Airport mobile App to keep up to date with the status of their flight, book car parking in advance or find out the location of the varying shops and restaurants in the terminal guide. Instead of using the app, travellers can also visit the airport website or give the support desk (open every day from 09:00 to 18:00) a call at 0800 042 0213. 

 

Transportation from the airport

 

Manchester can be reached by car, taxi, coach, bus and Metrolink. Another option would be to take the train from Manchester City Centre, Leeds or Liverpool. Analyse which option best suits you so you can make sure to get to the airport on time and start your travels. 

 

Need an overnight stay? 

 

Did the airline randomly cancel your flight and are you now forced to spend the night in Manchester? Why not make the experience a bit more comfortable by staying at a hotel. As aforementioned, remember to retain the receipt for your accommodation so that we can add this to your claim. And there's no need to worry about straying away too far,  there are plenty of options within a stone's throw of the airport. Choose from Radisson Blu, Hilton, Clayton, or Crown Plaza and ensure that you are on time for your flight the next day.  

 

Have you already checked if you are entitled to compensation via our calculator?  Have a look at our FAQ or contact us if you have any further questions!

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