Delayed or cancelled Etihad Airways flight? Get compensation up to £520!

You might be eligible for flight compensation of up to £520 and/or a flight refund for a delayed or cancelled Etihad flight! Although Etihad is not based in Europe, the British and EU regulations still protect your rights in certain circumstances!

Claim your Etihad Airways compensation the fastest way!

Key takeaways

  • Etihad Airways flight delayed by at least 3 hours? You might get up to £520 in compensation!

  • Etihad Airways flight cancelled fewer than 14 days before departure? You might be entitled to both compensation AND a ticket refund!

  • You can claim compensation for your Etihad Airways flight only if your flight was departing from the UK/EU.

  • Check if you are eligible using our free, no-obligation Claim Calculator.

Etihad Airways flight compensation — what are my rights?

Because Etihad Airways is a non-EU airline, your rights to flight compensation are only protected by the British and European regulations in certain circumstances.

In order for you to be eligible for Etihad Airways flight compensation, your delayed or cancelled flight must have departed from an airport in the UK or the EU.

Unfortunately, when flying to the UK/EU on an airline based outside of the UK/EU, your passengers' rights are not protected by the relevant UK/EU legislation.

Learn more in the table below:

Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

Your rights in the event of a delayed or cancelled Etihad Airways flight

If you have experienced flight cancellations or delays with Etihad, it's important to remember that British regulations safeguard your rights as an air passenger. In specific situations, you may be eligible for compensation of up to £520 and a complete refund of the ticket cost for your cancelled Etihad Airways flight.

  • Was your Etihad Airways flight delayed? If you arrived at your final destination at least 3 hours late and your flight departed from the EU/UK, you are most likely entitled to flight compensation.

  • Was your Etihad Airways flight cancelled? If you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure and was supposed to depart from the UK/EU, you might be entitled to cancelled Etihad Airways flight compensation.

  • Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).

Warning: If your flight was delayed or cancelled because of “extraordinary circumstance”, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.

Etihad- compensation for delayed flight 

If your Etihad Airways flight from the UK/EU was delayed by more than 3 hours, you are likely entitled to flight compensation. However, compensation is only applicable if the airline is the party at fault for the delay; Learn more about this in the Extraordinary Circumstances section of this article

To check if you are eligible for Etihad Airways compensation, use our no-obligation Claim Calculator. If you happen to be eligible, our team can then handle the entire claim process for you. To get your money for you, we will even fight for your rights in court!

Claim your delayed or cancelled Etihad Airways compensation

Etihad Airways compensation for cancelled flight 

Your flight must have departed from an airport in the UK or the EU for you to be eligible for flight compensation under British and European legislation.

Depending on the circumstances of your cancelled Etihad Airways flight, you can claim compensation of up to £520, a refund, or both!

When can I claim compensation for my cancelled Etihad Airways flight? 

You can claim compensation for an Etihad Airways flight if your flight was cancelled fewer than 14 days before the original departure date, according to British and European flight compensation regulations.

Etihad Airways must be at fault for the cancellation — for more information on when the airline can deny compensation, see the “Extraordinary Circumstances” section of this article.

Remember that since Etihad Airways is a non-EU airline, the right to compensation only applies to flights departing from the UK/EU.

When can I claim a refund for my cancelled Etihad Airways flight 

If your Etihad Airways flight from the UK/EU got cancelled, you can get a refund if:

  • The airline did not offer you an alternative flight

  • The airline did offer you an alternative flight, but you decided not to take it

Can I get flight compensation if I cancel my Etihad Airways flight? 

Please be aware that cancelling a flight with Etihad Airways Airways does not automatically guarantee entitlement to compensation or refunds. Etihad Airways Airways follows a cancellation policy that usually allows cancellations within 24 hours of booking, making passengers eligible for a refund. However, cancelling beyond this timeframe may limit the possibility of receiving a refund. For precise information on potential compensation options for flight cancellations, we recommend referring to Etihad Airways Airways' specific policies.

Etihad Airways missed connection flight due to delay or cancellation

If your Etihad Airways Airways flight is delayed or cancelled, causing you to miss a connecting flight that was booked together, you may qualify for compensation and/or a refund for the entire journey, based on specific criteria. Please consult Etihad Airways Airways' guidelines for detailed eligibility and compensation information in such cases.

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Check your Etihad Airways flight status 

Stay informed about possible flight disruptions with Etihad Airways Airways by checking your flight status on their official website or the website of your departure/arrival airport. Being prepared can help minimise unforeseen issues.

How much Etihad Airways compensation can I get for a delayed or cancelled flight?

The amount of compensation is determined by the distance of your flight:

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EU
Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

Extraordinary circumstances — can Etihad deny me compensation?

Etihad might deny compensation even though your flight was 3 hours delayed or cancelled at the last minute. Airlines must be at fault for the delay or cancellation for you to be able to claim flight compensation. If a third party or a force majeure caused the delay, we are talking about extraordinary circumstances and the airline can deny your flight compensation claim.

Some of the most common extraordinary circumstances that allow Etihad to deny your claim are:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Airlines sometimes claim that an extraordinary circumstance happened, even if that was not the case! They do it to avoid paying out compensation.

=> Don’t let the airline trick you. Check if you are eligible in just a minute using our Claim Calculator.

How long do I have to claim my Etihad compensation and refund?

The delay depends on three different laws:

  • The law of the country of departure

  • The law of the country of arrival

  • The law of the country where the airline is headquartered

In general, if your flight was departing from the UK, you have 6 years to claim flight compensation and refund.

When flying from another country, different time limits may apply: let’s imagine you had an Etihad flight from Amsterdam to Abu Dhabi. In such an event, you will only be able to claim based on Dutch law which states that you have 2 years to claim flight compensation.

Check if you can still get compensation and a refund from Etihad with our free Claim Calculator.

Not sure if you qualify for compensation?

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How long will it take to get my Etihad compensation / Etihad refund?

Passengers who use usually receive their money in a few weeks or months.

If the airline is unresponsive and/or the claim must be taken to court, the wait time could be extended by several months to several years.

If you decide to file a claim with, our team of experts will regularly contact you to share important developments and will always be available to answer any questions you may have.

How to claim Etihad compensation / Etihad refund? is the fastest and most reliable way to claim flight compensation!

It will only take a few minutes to upload all required documents to our platform. Our legal team will then check and analyse your claim, prepare legal documents, contact the airline, and, if necessary, take your claim to court.

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About Etihad

Etihad is the second-largest airline in the United Arab Emirates after Emirates. They were founded back in 2003. The airline is offering flights to 66 worldwide destinations in India, Asia, Australia, Europe, the Middle East, Africa and North America.

From Europe, Etihad has flights departing from all main airports such as London, Amsterdam, Paris, and Rome but also Athens, Brussels and Geneva.

Etihad has maintained an exceptional 80% on-time arrival performance since April 2022, as per OAG's Punctuality League. This positions Etihad as one of the Middle East's most punctual airlines, with one of the lowest cancellation rates worldwide.