Your rights in the event of a delayed or cancelled TAP Air Portugal flight
If you have experienced cancellations or delays with TAP Air Portugal, it's important to be aware that British regulations safeguard your rights as an air passenger. In specific situations, you may have the right to receive compensation of up to £520 and a complete refund of your ticket fare for your cancelled TAP Air Portugal flight.
Was your TAP Air Portugal flight delayed? If you arrived at your final destination at least 3 hours late, you are most likely entitled to flight compensation.
Was your TAP Air Portugal flight cancelled? If you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure, you might be entitled to cancelled TAP Air Portugal flight compensation.
Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).
Warning: If your flight was delayed or cancelled because of “extraordinary circumstance”, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.
TAP Air Portugal compensation for delayed flight
If your TAP Air Portugal flight has been delayed for more than 3 hours, you might be eligible to receive compensation of up to £520 for the TAP Air Portugal flight delay. Ensure you don't miss the chance to claim your TAP Air Portugal flight delay compensation now.
File a claim for Air Portugal flight compensation
TAP Air Portugal compensation for cancelled flight
Had a cancelled TAP Air Portugal flight? Then you might be entitled to a refund or compensation — or even both, in certain circumstances!
When can I claim compensation for my cancelled TAP flight?
You might be entitled to it if your flight was cancelled 14 days prior to the departure date.
See the table below for more details on when exactly you can get compensation for a cancelled TAP Air Portugal flight. Or, check if you are entitled in as little as a minute with our free Claim Calculator.
When can I claim compensation for my cancelled flight?
Fewer than 7 days in advance
Alt. flight departs 1h+ earlier or arrives 2h+ later
Between 7-14 days in advance
Alt. flight departs 2h+ earlier or arrives 4h+ later
Fewer than 14 days in advance
No alternative flight offered
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Alt. flight departs 1h+ earlier or arrives 2h+ later |
|
| Between 7-14 days in advance | Alt. flight departs 2h+ earlier or arrives 4h+ later |
|
| Fewer than 14 days in advance | No alternative flight offered |
|
When can I claim a refund for my cancelled TAP flight?
If your TAP flight was cancelled and you did not take an alternative flight, you are entitled to a refund. Remember not to accept vouchers — the airline owes you a monetary refund!
Can I get flight compensation if I cancel my TAP flight?
Passengers should note that cancelling a TAP Air Portugal flight does not automatically guarantee compensation or refunds. Consult TAP Air Portugal's policies for information on potential compensation options for flight cancellations.
TAP missed connection flight due to delay or cancellation
If you want to fly with TAP from the UK to the United States or another non-European destination, you will most likely have a layover in Portugal. Thankfully, the air passenger regulations apply also in these circumstances.
As long as the delay means you arrived at your final destination 3 hours late, you can claim TAP Air Portugal compensation. Just make sure that you have all the flights under the same booking.
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Check your TAP flight status
Stay informed about potential flight disruptions with TAP Air Portugal by checking your flight status on their website or the airport's official site. Be prepared and minimise unforeseen issues.
Flying outside of the EU with TAP Air Portugal? You can still get compensation and a refund!
The British and European air passenger rights regulations protect you also when you are flying to a non-European country, such as the United States.
Because TAP Air Portugal is a European airline, both inbound and outbound flights to non-EU destinations are covered by the regulations.
It would be different if you would be flying with a non-European airline, such as United or Delta. In these circumstances, only your flight from the UK/Europe would be covered. See the table below for more information.
Can I claim compensation for a flight outside of Europe?
Flying with a British carrier
Tokyo to London with British Airways
Flying with an EU carrier
Amsterdam to London with KLM
Flying with a non-UK/non-EU carrier from the UK
London to Tokyo with Japan Airlines
Flying with a non-UK/non-EU carrier to the UK
Tokyo to London with Japan Airlines
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways |
|
| Flying with an EU carrier | Amsterdam to London with KLM |
|
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines |
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| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines |
|
How much TAP compensation can I get for a delayed or cancelled flight?
The exact value of your compensation depends on the distance of your flight.
For all flights of 1,500 kilometres or less, the compensation is £220.
For all flights between 1,500 and 3,500 kilometres, the compensation is £350.
For all flights of over 3,500 kilometres within the EU, the compensation is also £350.
For all flights of over 3,500 kilometres outside of the EU, the compensation is £520 — however, if your flight was delayed by fewer than 4 hours, the total amount can be reduced by 50%.
Extraordinary circumstances — can TAP deny me compensation?
There are so-called extraordinary circumstances in which the airline can rightfully deny you the compensation.
Some of the most common extraordinary circumstances that allow TAP Air Portugal to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, be aware that even if the airline denies your claim citing extraordinary circumstances, they might not be right. It’s always best to check your case with our Claim Calculator — you might be entitled to TAP Air Portugal compensation even if the airline says otherwise.
My claim has been already rejected once by the airline. Can I try to claim again?
Yes! We have had many cases when the passenger was initially denied compensation or a refund, but with our help, they managed to get the money in the end.
At Flight-Delayed.co.uk, we have legal teams in 9 countries and boast a 98% success rate in courts — we believe there is no one better than us to handle your claim.
For your convenience, we work on a ‘no win, no fee’ basis
How long do I have to claim my TAP compensation and refund?
Are you flying from or to the UK? Then you have up to 6 years to claim your compensation and refund for a delayed or cancelled TAP Air Portugal flight.
Is the UK not part of your itinerary? Then the time you have to claim will depend on the local rights in the country you are flying from, the country you are flying to, and the country the airline is headquartered in.
Sounds complicated? Then simply check your flight with our Claim Calculator — it’s free and there is no obligation to use our services afterwards.
Unsure if you qualify for compensation?
Check your eligibility with our free Claim Calculator
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How long will it take to get my TAP compensation / TAP refund?
This varies case by case.
In many situations, we are able to get passengers their money within a few weeks or months. Thanks to our 10+ years of experience and legal teams in 9 countries, we can give your claim the attention it needs to be successful.
“A very quick response by flight-delayed.co.uk. We now have our compensation. This is after being ignored by TAP for the last 9 months. I would definitely use this firm again, should the need arise. Many thanks.”
However, there are also situations where the airline is unresponsive or denies the claim and we need to take the case to court. In such circumstances, we have to patiently wait for the court to announce its final decision. This might take an additional few months or even 2-3 years.
Be assured, however, that we will keep you informed on any important updates regarding your claim and fight for your rights until the very end. Plus, as we work on a ‘no win, no fee’ basis, there is no risk for you in submitting a claim.
How to claim TAP Air Portugal refund and compensation?
First, use our free Claim Calculator to make sure that you are indeed eligible for the compensation and refund.
If you are, you can later either submit a claim by yourself or let us handle everything for you. You just need to upload all relevant documents into our online system and we will take care of all the rest, including eventual court proceedings.
With legal teams in 9 countries, a 95% success rate in courts, and over a decade of experience in helping air passengers enforce their rights, we believe we are the best people to handle your claim. And you don’t have to pay us anything in advance — for your convenience, we operate exclusively on a ‘no win, no fee’ basis.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
About TAP Air Portugal
The Portuguese airline was founded in 1945 and currently has a fleet of around 100 Airbus jets. TAP’s aeroplanes fly to nearly 100 destinations across the world, including Africa and America. The airline is known for its cheap flights to the United States from all across Europe, with layovers in Portugal.
According to OAG, TAP’s on-time performance is at about 60% amongst other global airlines, meaning about 40% of the air carrier’s flights are delayed. If your flight was among them, remember to check if you are eligible for TAP Air Portugal compensation and refund!
Other Portuguese airlines are, among others, Portugalia Airlines, World2Fly Portugal, and Azores Airlines.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation