You may be eligible for flight compensation in the event of a delayed flight to or from Palma de Mallorca Airport if:
the flight's delay was more than 3 hours, AND,
the disruption was the airline's fault — the airline doesn’t have to pay flight compensation if the disruption was caused by a third party or a force majeure. ( For more information, see the section on "Extraordinary Circumstances" on this page.
You may qualify for flight compensation of up to £520 or for a full monetary refund of your flight ticket in the event that your flight from Palma de Mallorca Airport is cancelled.
You can claim flight compensation if your flight was cancelled less than 14 days before the scheduled departure date and the airline was the party at fault for the disruption. Check the "Extraordinary Circumstances" section of this article to find out more information about when the airline can deny paying out compensation.
On top of the flight compensation, you can also request a full financial refund of your flight ticket in case the airline didn’t provide you with an alternative flight OR if you were offered an alternative flight but you decided not to take it.
A word of advice: It's highly likely that the airline offers you a travel voucher rather than a refund. However, we do not recommend accepting travel vouchers! You would have to use the same airline again and risk losing your money if it goes bankrupt.
How much flight compensation can I get if my flight at Palma de Mallorca Airport got delayed or cancelled?
The claim amount you are entitled to is determined by the total distance covered by your flight:
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
You may take some rest while we take care of your claim from beginning to end. We will make sure that you receive the compensation you deserve.
Uploading the required documents to our platform will only take a few minutes. After that, our experts will assess your claim, put together legal paperwork, get in touch with the airline, and, if required, initiate a lawsuit on your behalf.
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Delays and cancellations at Palma de Mallorca Airport — can the airline deny me flight compensation?
Yes, unfortunately, there are some situations where the airline has the right to reject your claim. These situations called "extraordinary circumstances," apply when the delay or cancellation was caused by a third party or force majeure rather than by the airline itself.
Here you can find a non-exhaustive list of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
In general, when travelling from or to Palma de Mallorca Airport, according to Spanish law you have 5 years to file your claim.
Since Palma de Mallorca Airport is very busy, especially during the holiday season, it is advised for passengers to check the status of their flight in advance. This way, many last-minute surprises can be prevented.
How can passengers check the status of their flight? In the website of Palma de Mallorca Airport passengers can find the information they need about their flight.
You can check Palma de Mallorca Airport departures and arrivals schedule for more information.
If you are stuck at Palma de Mallorca Airport due to a stepover, a delayed or a cancelled trip, here are some tips of what you can do to kill time while you wait.
Enjoy a movie or catch up on social media by using the airport's free WIFI network. You can connect your device to Airport_Free_Wifi_AENA and enjoy your time while you wait at the airport.
Even though Mallorca airport does not offer a wide variety of amenities, the airport has four Duty-Free shops located in the departures area, some supermarkets, a pharmacy and several fashion boutiques, thus you can still go shopping to enjoy your spare time. In addition, It has several restaurants, from the traditional Burger King to a Hard Rock cafe. You can check AENA’s website for more information about the shops that can be found at the airport.
If you have a lot of time to spare, your best option is to leave your suitcase in the luggage storage and head for somewhere in the city. The A2 line connects the airport with s’ Arenal beach, one of the most popular places in the city, while the A1 line takes you to the most important places in the centre of Palma de Mallorca. Those buses run regularly and the ticket price is 5 euros. You can also take a taxi, which will cost around €20. A stroll along the beach is sure to get you in the mood for your next flight!
There are no hotels at Palma de Mallorca Airport, however, If you have enough time and need to rest, you can book a room in a hotel close by. Many hotels are within a 20-minute bus ride from the airport. Hotels such as the Alua Leo, which is located beachfront and only 2km from the airport are great options.
Palma de Mallorca airport, whose official name is Son Sant Joan International Airport, is located in the Playa de Palma area, 8 kilometres from the city centre of Palma de Mallorca. The airport opened in 1960 and has been renovated and expanded several times to meet the growing number of passengers.
Palma de Mallorca Airport is the third most important airport in Spain in terms of passenger numbers. This airport has mostly international traffic, especially during the holiday season. More than 29 million passengers pass through Palma de Mallorca airport every year. The airport consists of a single passenger terminal divided into four independent boarding modules (modules A, B, C and D).
Departures and arrivals as well as check-in desks are located in the main building.
Each module of the terminal is allocated according to the origin of the flights. Flights to non-EU countries, operated by airlines such as Air Algérie or Air Serbia, are handled in Module A. This module is normally closed during the winter as these flights only operate during the summer season. Most flights from all over Europe are handled in Module C. However, due to the increase in air traffic in recent years, low-cost airlines such as Eurowings, Ryanair, and Easyjet also operate in Module D, which was originally intended for mainland flights only.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation