Eurowings flight delay compensation: here is what you should do if your flight was delayed or cancelled
Passenger rights are important when travelling by aeroplane! If you travel in, to and from Europe then there is a legislation that grants you the right to be compensated when your flight has been delayed, cancelled and overbooked. Below, you’ll find all the information you need to know about your rights, the exceptions and, most importantly, how to ensure you receive the compensation you are entitled to as a passenger.
When flying with Eurowings, your passenger rights are covered
Whether you have booked onto a flight with Eurowings, flight delays and cancellations may happen. Even if your flight was overbooked and/or rescheduled, your passengers right are protected by Regulation EC No 261/2004. Although different criteria may apply, in most cases you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). And, as established by the previously mentioned regulation, you can claim your compensation, in the United Kingdom and Ireland, up to 6 years after the date of the flight.
When can I claim compensation for my delayed, cancelled or overbooked Eurowings flight?
Whether you are eligible for compensation, depends on a number of factors. These entail the following:
- The flight route: The European regulation states that you can claim compensation when a flight is operated by a European airline and it takes off from and/or arrives at an airport in Europe.
- Circumstances: The regulations also state that to be able to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
- The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The timeframe varies depending on the European country.
- The total time of your delay: In most cases, you will be able to claim if you’ve arrived at your final destination with a delay greater than 3 hours. When it comes to cancellations, it's 2 hours.
How much money can I claim in compensation for my disrupted Eurowings flight?
Set by the legislation, the total amount you may receive as compensation is defined by the flight itinerary and the distance between the airport of departure and arrival. Connecting flights are taken into account when assessing your situation. In other words, your whole booking is covered by the regulation. Consequently, it’s the distance between your initial airport of departure and your final destination what will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary.
- For all flights covering a distance of up to 1,500 kilometres, you will receive up to £220
- For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £350
- For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £530
Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600.
You have the right to more than just compensation if your flight is affected by a long delay
The airline should provide you with proper care in the event of a long delay or flight cancellation. This may include the following:
- Meals and refreshments
- Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
- Hotel accommodation if necessary (one or more nights) and transport from the airport to the establishment.
If you have incurred additional costs because you did not receive the corresponding assistance and/or care, you have the right to be reimbursed. Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.
Our recommendations if you wish to claim compensation for your disrupted Eurowings flight
These are our most relevant recommendations and things to keep in mind when your Eurowings flight has been disrupted:
Keep a copy of your travel documents
- Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
- Receipts for additional costs (e.g. taxi, food and accommodation)
Remember and record the information of your disrupted Eurowings flight
- Flight number
- The flight schedule (arrival & departure hours)
- Length of the delay (final departure and arrival time)
Find out the reason for the flight’s delay or cancellation
- Ask Eurowings staff and crew
- Check the weather
- Check if other flights are delayed or cancelled (arriving at or departing from the same airport)
Check your flight for free with our claim calculator and find out immediately if you can claim compensation!
Enter the date and flight number of your Eurowings flight in our claim calculator below to see if you can claim compensation for your delay or cancellation. You will also know the total amount of compensation you may be entitled to.
What to do if you missed a connecting flight with Eurowings
Missed connections are also covered by the regulation. Let us explain! If your Eurowings booking originated from Europe and a delay or cancellation in any of your flights has made you arrive at your final destination with a delay of 3 hours or more, you can claim compensation. The catch: all flights must be under the same booking. The distance used to determine how much money you could get in compensation will be that between your initial airport of departure and the airport at your final destination.
When are you not entitled to compensation for your flight with Eurowings?
Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
To find out more about extraordinary circumstances, please visit our extraordinary circumstances page.
Claim your compensation from Eurowings
Very often, airlines make the process of claiming as complicated as possible in order to simply avoid compensating their passengers. They also overuse the argument that the disruption was caused by an extraordinary circumstance. Therefore, and more often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.
Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take them to court when necessary and all of the legal costs will be covered by our win fee. If you wish so, we can take care of everything and help you enforce your rights!
If you want to maximise the probability of being compensated for your Eurowings flight delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no win, no fee agreement.
Have you submitted a claim for compensation to Eurowings but they have rejected your claim? We can still help you
If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by Eurowings, you can still submit your claim and our team will verify and fact-check the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!
Eurowings: network and punctuality
Eurowings formerly being Germanwings, was founded in 1994. The airline has a fleet size of 113 aircraft operating most of its flights under Airbus models, where the largest part of its fleet consists of Airbus A320s. The German low-cost airline operates across 50 countries, serving 210 destinations across the globe. In November 2019, Eurowings ranked 5th for the top 50 airlines in terms of on-time performance. Amongst 15.608 flights, 93.4% of flights were on-time.
Although having a similar low-cost strategy and being subsidiary airlines to Lufthansa, what differs the two from each other is that they are two separate corporates. Germanwings is rebranded as Eurowings and passengers wanting to book through the Germanwings website are redirected to the Eurowings website only. Some aircrafts may still fly under the old Germanwings livery and operate under an old 4U Germanwings flight number.
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