Flight delayed, cancelled or overbooked?

You may be entitled to up to £520 in compensation!

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KLM flight delayed or cancelled? Get compensation and a refund!

Have you had a delayed or cancelled KLM flight within the last 6 years?
Then you might be entitled to flight compensation of up to £520, as well as a refund!

Read on for more details or check your eligibility fast with our free, no-obligation Claim Calculator — you can do it right from your phone or your computer.
 

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What you must know

  • KLM flight delayed by at least 3 hours? You might be eligible for up to £520 in compensation!

  • KLM flight cancelled? You might be entitled to a refund AND compensation!

  • Depending on your itinerary, you have up to 6 years to claim your KLM compensation and refund.

  • You can check if you are eligible for a KLM refund or compensation right from your phone or your computer using our free, no-obligation Claim Calculator.

 


Table of contents

About KLM Royal Dutch Airlines

Your air passenger rights in the UK and EU

Compensation for delayed KLM flights

Refunds and compensation for cancelled KLM flights

KLM compensation and refunds for non-EU flights

When can KLM deny my claim?

How long do I have to claim?

How long does it take to get my KLM refund and compensation?

How can I claim my KLM refund and compensation?

Useful links


 

About KLM Royal Dutch Airlines

KLM is the world’s oldest airline still in operationin 2019, the airline celebrated its 100th anniversary. Since the 2004 merger, KLM is part of the Air France–KLM Group and since 2003, KLM owns 100% shares of Transavia, a low-cost Dutch airline. Other subsidiaries of KLM include KLM Cityhopper, KLM Asia, and the cargo airline Martinair.

KLM is headquartered in Amstelveen, Netherlands, by Amsterdam’s Schiphol airport — the third busiest airport in Europe. The airline currently serves over 160 destinations, of which about 70 are intercontinental flights to countries like the United States and China.

KLM is a rather punctual airline, with an on-time performance score of 81.7/100 and 4 out of 5 stars awarded by OAG in their 2018/2019 report. However, KLM delays and cancellations still happen, of which many are applicable for flight compensation and refunds.

Not sure if you are entitled to KLM compensation or a refund? Check it fast with our free, no-obligation Claim Calculator.
 

=> Check if you are entitled to KLM compensation and refund
 


Delayed or cancelled flight from the UK?

You have up to 6 years to claim compensation and refund — no matter the airline.
 

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Your passenger rights in the event of a cancelled or delayed KLM flight

If your KLM flight was delayed or cancelled, remember that British and European regulations protect your air passenger rights. In certain circumstances, you might be entitled to KLM compensation of up to £520 as well as a full refund of your cancelled KLM flight’s ticket price.

The most important legislation protecting your rights is European Regulation (EC) No. 261/2004. What does it say about delayed and cancelled KLM flights?
 

  • Was your KLM flight delayed? If you arrived at your final destination at least 3 hours late, you are most likely entitled to flight compensation.
     

=> Learn more about KLM flight compensation
 

  • Was your KLM flight cancelled? If you did not take any alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days prior to departure, you might be entitled to cancelled KLM flight compensation.
     

=> Learn more about KLM refunds
 

Flying from or to the UK? Your air passenger rights are protected even after Brexit. European Flight Compensation Regulation has been adopted into British law as 'The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019’.
 


KLM flight delayed by at least 3 hours or cancelled 14 days prior to departure?

Check if you can get compensation before it’s too late to claim!
 

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Delayed KLM flight compensation

Did you experience a delayed KLM flight? Then you might be entitled to KLM compensation — if you arrived at your final destination at least 3 hours late.

How much KLM compensation can you get? Its exact value depends on the distance of your flight.
 

  • For flights of fewer than 1,500 km, the compensation is £220.

  • For flights between 1,500 and 3,500 km, the compensation is £350.

  • For flights over 3,500 km, the general compensation is £520 — however, if your flight has been delayed by fewer than 4 hours, the total amount can be reduced by 50%.

 

cancelled and delayed KLM flight compensation


Cancelled KLM flight refund and compensation

Did you experience a cancelled KLM flight? Depending on the exact circumstances, you might be entitled to a refund, compensation, or both!
 

When can I get a refund from KLM?

The KLM refund is awarded if your KLM flight was cancelled and you did not take any alternative flight offered by the airline.
 

When can I get compensation for a cancelled KLM flight?

Compensation is only applicable if your KLM flight was cancelled fewer than 14 days prior to departure. Additional criteria, as shown in the table below, also apply.
 

When can I get both compensation and a refund for a cancelled KLM flight?

Both KLM compensation and refund are awarded if your flight is cancelled 14 days prior to departure and…

  1. You were not offered an alternative flight by KLM.

  2. You were offered an alternative flight that meets the criteria shown in the table below — but you did not take this flight.
     

cancelled flight compensation rules KLM

 


Unsure if you are entitled to a KLM refund or compensation?

Check it in a matter of minutes with our Claim Calculator!
 

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Can I get compensated for a cancelled or delayed KLM flight to a non-EU country?

Yes. As KLM is a European airline, you are entitled to compensation and refund whatever your destination is.

However, it’s worth mentioning that the rules are different for flights with non-British/non-EU airlines. See the table below for more information.
 

compensation and refund rules for non-EU flights


When can KLM deny my claim?

There are situations in which KLM can rightfully deny your compensation or refund claim. We call these extraordinary circumstances.
 

  • Bad weather, for example thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry.

    HOWEVER! A strike of a specific airline/their crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An unruly or ill passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.


You should remember, however, that sometimes airlines say that extraordinary circumstances occurred even if it wasn’t the case.

We can have our legal team look into your case and fight for your rights based on a ‘no win, no fee’ basis — so there is no risk on your end. We boast over 10 years of experience and have won 98% of cases against the airlines.

=> Claim KLM compensation and refund with Flight-Delayed.co.uk

 


Get professional legal help with claiming KLM refunds and compensation.

10+ years on the market. 98% of court cases won. No win, no fee.
 

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How long do I have to claim my KLM compensation and refund?

If you are flying to or from the UK, you have 6 years from the original departure date to claim your KLM compensation and refund.

However, if your itinerary does not include the United Kingdom, this time limit will differ depending on the local laws. For example, if you have a delayed KLM flight from Amsterdam to Berlin, you can claim compensation either under Dutch or German law. The former offers 2 years to submit a claim while the latter offers 3 years. The passenger can choose the more favourable law.
 

=> Check if you are still entitled to KLM refund and compensation with our Claim Calculator

 

How long does KLM take to pay compensation and refunds?

In many cases, the passengers we help receive their compensation and refund within a few weeks or months

Thanks to our 10+ years of experience and having legal teams in 9 countries, we are able to process your claim swiftly and get it to the right people at the airline.

Unfortunately, if the airline is unresponsive and/or going to court is necessary, the wait time might get extended to additional few months or even years. Rest assured, however, that we will always keep you informed on the status of your claim, be there to answer any questions you might have, and fight for your rights until the very end.

Plus, remember that we work on a ‘no win, no fee’ basis — so you don’t have to pay us anything in advance.

 


Get professional legal assistance for your KLM compensation and refund claim.

10 years of experience. Legal teams in 9 countries. No win, no fee.
 

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How to claim KLM compensation and refund?

We recommend starting with using our free, no-obligation Claim Calculator and checking whether you are indeed entitled to a KLM refund or compensation.

If you are, you can later either try claiming by yourself or let us handle the work for you. We will do all the necessary paperwork, bring the attention of the airline to your case and — if necessary — take your claim to court and fight there for your rights.
 

Why claim KLM refund and compensation with Flight-Delayed.co.uk?

  • 10+ years on the market

  • Legal teams in 9 countries

  • 98% of court cases won

  • ‘No win, no fee’ — always
     

Learn more about our fee on our Price List page or claim your KLM compensation or refund now right from your phone or your computer.

 

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Useful links

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