Claim your Thai Airways compensation for cancelled and delayed flights

A flight disruption might have prevented you from going on a long-anticipated trip that you knew would be memorable and exciting. Unfortunately, this is a typical occurrence for many airlines, including Thai Airways. Have you ever had a Thai Airways flight delayed or cancelled? You could be entitled to a refund and/or flight compensation amounting to £520! Although Thai Airways is not a European carrier, some circumstances when travelling with this airline are covered by British and EU legislation, allowing you to request flight compensation for your Thai Airways flight that was delayed or cancelled! allows you to file a claim for flight compensation for a Thai Airways flight that has been cancelled or delayed in only a few minutes! Our claim professionals will handle the entire claim procedure for you, increasing your chances of being awarded flight compensation. No win, no fee.

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Key Takeaways

  • If your Thai Airways flight was delayed by more than 3 hours, you might be compensated up to £520!

  • Was your Thai Airways flight cancelled less than 14 days before its scheduled departure? You may be entitled to compensation, a ticket refund, or both!

  • You can only seek compensation for your Thai Airways flight if it originated in the UK or the EU.

  • You can submit claims for flights that happened up to 6 years ago.

  • Claim with in just 5 minutes!

Your rights in the event of a delayed or cancelled Thai Airways flight

If you were on a Thai Airways flight departing from the UK/EU that was cancelled or delayed, European and British laws protect your rights as an aviation passenger. In some cases, you may be entitled to up to £520 in Thai Airways compensation and a full refund of the ticket price for your cancelled Thai Airways route.

  • Was your Thai Airways flight delayed? If your flight was delayed for at least 3 hours, you are most likely eligible for flight compensation.

  • Was your Thai Airways flight cancelled? If you did not accept the alternative flight offered by the airline, you may request a refund. Furthermore, if your flight was cancelled with less than 14 days before departure, you may be qualified for Thai Airways flight compensation.

  • Whatever the cause of the flight disruption, airlines must provide passengers with particular aid, known as the "right to care." including vouchers for food, transportation, and accommodation when needed.

Thai Airways — Can I claim compensation with a non-EU airline?

Since Thai Airways is a non-EU airline, your rights to flight compensation are only fully protected in certain circumstances under British and European regulations.

To be eligible for Thai Airways flight compensation, your flight must have originated in the UK or EU.

Unfortunately, your passengers' rights are not protected by applicable UK/EU law when flying to the UK/EU on an airline with its headquarters outside of the UK/EU.

More information is provided in the table below.

Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

Thai Airways compensation for delayed flight

If your Thai Airways flight was delayed by more than 3 hours, you might be eligible for flight compensation. Flight delay compensation, however, is only provided if the airline is to blame for the delay. See the "Extraordinary Circumstances" section of this page for further details.

Use our free, no-obligation Claim Calculator to see if you are entitled to Thai Airways compensation.

Thai Airways flight delayed for 3 hours or longer?

You could be entitled to flight compensation of up to £520!

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Thai Airways compensation for cancelled flight 

Depending on the circumstances surrounding your Thai Airways flight's cancellation, you may be entitled to compensation, a full refund of your ticket cost, or sometimes even both!

When can I claim compensation for my cancelled Thai Airways flight?

Under British and European law governing flight compensation, you may be entitled to compensation if your Thai Airways flight was cancelled less than 14 days before the scheduled departure date*.

Thai Airways must be the party at fault for the cancellation.

For more details on the conditions under which the airline may decline compensation, see "Extraordinary Circumstances".

*The possibility to claim compensation only applies to flights operated by Thai Airways that leave the UK or the EU.

When can I claim a refund for my cancelled Thai Airways flight?

You might be eligible for a refund if the following conditions are met and your Thai Airways flight from the UK/EU was cancelled (see the table below for more information):

  • The airline did not provide you with the option of taking a different flight.


  • You had the choice to choose a different flight, but you opted not to.

Cancellation noticeAlternative flightCompensation
Fewer than 7 days in advanceDeparts 1h+ earlier or arrived 2h+ laterYes
7-14 days in advanceDeparts 2h+ earlier or arrived 4h+ laterYes
Fewer than 14 days in advanceNo alternative flight offeredYes + refund

Can I get flight compensation if I cancel my Thai Airways flight?

If you cancel your Thai Airways flight, you may be ineligible for flight compensation under British/European air passenger rights rules and regulations. Visit Thai Airways' website or contact their customer service department to learn more about their refund and compensation procedures.

Thai Airways missed connection flight due to delay or cancellation

If you booked both flights as part of the same reservation and the delay or cancellation fits the requirements, you may be entitled to compensation and/or a ticket refund under British/European air passenger rights legislation.

Due to the disruption of your Thai Airways flight, you may be eligible for up to £520 in flight compensation.

You can quickly claim compensation with

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Check your Thai Airways flight status

Check the status of your flight before you go to the airport to be prepared for any potential last-minute changes to your itinerary. You can quickly determine the status of your Thai Airways flight by checking the airline's, airport's, or flight monitoring websites.

How much Thai Airways compensation can I get for a delayed or cancelled flight?

The amount of flight compensation is provided per passenger and based on the length of your flight:

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EUGet £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

flight compensation amount

Extraordinary circumstances — can Thai Airways deny me compensation?

Even if your flight was unexpectedly cancelled or delayed by more than 3 hours, Thai Airways is not necessarily required to compensate you. These scenarios are referred to as "extraordinary circumstances" because they are used to refuse passengers flight compensation when a third party or unexpected occurrence, rather than the airline, is responsible for the delay or cancellation.

Here are a few examples of extraordinary circumstances:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Airlines frequently allege extraordinary circumstances that did not occur! They do this to avoid having to pay compensation.

=> Do not fall victim to the airline's trickery. Use our Claim Calculator to see if you are eligible for compensation in seconds!

How long do I have to claim my Thai Airways compensation and refund?

If your flight originated in the UK, you have 6 years to submit a claim for a flight refund and compensation.

When travelling from another country, there are different time restrictions. For instance, if you were travelling on a Thai Airways flight from Amsterdam to Thailand, you would only be qualified to file a claim under Dutch law, which provides you 2 years to do so.

With our free, no-obligation Claim Calculator, you can see if you still qualify for compensation and a refund from Thai Airways.

Boost the possibility that your Thai Airways claim will be approved.

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How long will it take to get my Thai Airways compensation / Thai Airways refund? 

Depending on how proactive the airline is, passengers who submit claims through often receive compensation or a refund within a few weeks or months.

If the airline was uncommunicative or refused our initial request, legal action may be required. In such a case, the claim procedure could extend to several months or even more than a year.

Our claim specialists will keep you updated on any changes and be ready to answer any questions you might have, regardless of how long the claim takes!

How to claim Thai Airways compensation / Thai Airways refund? can handle your claim —  saving you time and providing you with the best legal ally.

A claims consultant will be assigned to your case as soon as your case is submitted to Following that, they will examine your claim, put together all relevant papers, contact the airline, and, if necessary, file a lawsuit to defend your rights!

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If you wish to learn more about our fees, please visit our Price List page.

Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!

About Thai Airways 

Thai Airways International Public Company Limited, doing business as THAI, is Thailand's national carrier. The airline was founded in 1961 and largely operates out of Suvarnabhumi Airport, Bangkok; its corporate offices are found nearby at Vibhavadi Rangsit Road, Chatuchak District.

Thai Airways provides service to 35 nations and allows customers to book flights online to popular domestic and international locations. International destinations include countries around Asia, Europe, and the Middle East.

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