Your rights in the event of a delayed or cancelled Kuwait Airways flight

Take into account that if you were a passenger on a Kuwait Airways flight that was cancelled or delayed, European and British laws guarantee your rights as an air passenger. In some circumstances, when your flight departs from the EU/UK, you may be eligible for Kuwait Airways compensation of up to £520 and a full refund of the ticket price for your Kuwait Airways cancelled flight.

• Was your Kuwait Airways flight delayed? If you arrived at your final destination at least 3 hours late, you are most likely entitled for flight compensation.

• Was your Kuwait Airways flight cancelled? You are entitled to a refund if you did not take a substitute flight provided by the airline. Furthermore, if the flight was cancelled within 14 days of departure, you may be eligible for Kuwait Airways flight compensation.

• Regardless of the cause of the flight disruption, airlines are expected to give special assistance to passengers, known as the "right to care." This includes food and beverage vouchers, communication services and, if needed, lodging and transportation. You can claim them at the airline's service desk at the airport as soon as possible; if the airline refuses to give you a voucher, simply go out and buy what you need – they will have to pay you for those charges (as long as they are reasonable).

You will not be entitled to flight compensation if your flight was delayed or cancelled due to an "extraordinary circumstance," because the airline must be held liable for the flight disruption in order to compensate passengers.

Kuwait Airways — Can I claim flight compensation with a non-EU airline?

When travelling with Kuwait Airways, a non-EU airline from the UK or Europe, it's essential to understand that your right to flight compensation may not always be protected by British and EU regulations.

If you're travelling with Kuwait Airways, you can only claim flight compensation if you're departing from the UK or EU. For further details on when you're entitled to file a claim for flight compensation as a UK/EU air passenger, refer to the table provided below.

Type of flight	Example	Compensation
Flying with a British carrier	Tokyo to London with British Airways	Yes
Flying with a EU carrier	Amsterdam to London with KLM	Yes
Flying with a non-UK/non-EU carrier from the UK	London to Tokyo with Japan Airlines	Yes
Flying with a non-UK/non-EU carrier to the UK	Tokyo to London with Japan Airlines	No

Kuwait Airways compensation for delayed flight

Under the British and European flight compensation regulations, if a Kuwait Airways flight from the UK/EU is delayed by more than 3 hours, you may be entitled to flight compensation provided that the airline is at fault for the delay. Note that the delay should not be caused by unforeseeable events or third parties. Check "Extraordinary Circumstances" for further details.

Using our free and non-binding Claim Calculator, you can easily determine whether you are eligible for compensation for your delayed Kuwait Airways flight in less than a minute.

Kuwait Airways compensation for cancelled flight

If your Kuwait Airways flight departing from the UK or EU gets cancelled, you might be able to claim compensation of up to £520, a ticket refund, or both, depending on the circumstances.

When can I claim compensation for my cancelled Kuwait Airways flight?

To claim compensation for a cancelled Kuwait Airways flight, the flight must have been scheduled to depart from the UK or EU. You may be eligible for compensation if your flight was cancelled less than 14 days before the expected departure date and Kuwait Airways must be at fault for the cancellation.

Please keep in mind that flight delays caused by unforeseeable events or third parties are not eligible for compensation. Please refer to the "Extraordinary Circumstances" section for additional information.

When can I claim a refund for my cancelled Kuwait Airways flight?

In case of a cancelled Kuwait Airways flight from the UK/EU, you may request a refund if the airline did not provide an alternative flight, or if you decided not to accept it.

Can I get flight compensation if I cancel my Kuwait Airways flight?

If you decide to cancel your Kuwait Airways flight, keep in mind that under British air passenger rights rules and regulations, you may not be eligible for flight compensation. To discover more about Kuwait Airways refund and compensation policies, visit their website or call their customer care department.

Kuwait Airways missed connection flight due to delay or cancellation

If you booked both flights as part of the same reservation and the delay or cancellation meets the conditions, you may be entitled to compensation and/or a ticket refund under British air passenger rights legislation.

Check your Kuwait Airways flight status

Check the status of your flight before heading to the airport to be aware of any last-minute changes. You're able to quickly determine the status of your Kuwait Airways flight by checking the airline's, the airport's, or flight tracking websites.

How much Kuwait Airways compensation can I get for a delayed or cancelled flight?

If your delayed or cancelled Kuwait Airways flight originated from the UK/EU, you may be eligible for compensation. The compensation amount depends on the distance of your flight and is awarded to each affected passenger individually.

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get £220 per passenger
Flight between 1,500 and 3,500 km	Get £350 per passenger
Flights of over 1,500 kilometres within the EU	Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU	Get £520 per passenger

Extraordinary circumstances — can Kuwait Airways deny me compensation?

When a delay or cancellation is caused by a third party or force majeure, Kuwait Airways has the right to reject compensation claims. Such situations are known as extraordinary circumstances.

Some examples of extraordinary circumstances include but are not limited to:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

How long do I have to claim my Kuwait Airways compensation and refund?

If you flew from the UK with Kuwait Airways, you have up to 6 years to claim compensation or a refund for any flight disruptions. However, in Scotland, this time frame is 5 years. To see if you are still eligible for compensation or a refund for your Kuwait Airways flight, you can use our free Claim Calculator.

How long will it take to get my Kuwait Airways compensation / Kuwait Airways refund?

The time it takes to receive compensation or a refund can differ based on how quickly the airline responds, but in general, passengers can anticipate receiving it within a few weeks to a few months. Nonetheless, if the airline is unresponsive or refuses our initial request, we may have to take legal action, which could lengthen the claim process by several months to several years.

One passenger left the following review for their Kuwait Airways claim, which can be used as a timeframe example. “Green claims Is very good, got me €600 of Kuwait airline for a 5hrs delay I would use them again If the need arises. I strongly recommend them.”

You can be confident that our team of experts will keep you updated on any developments and will be accessible to address any questions you may have during the entire process, regardless of how long it takes to settle your claim.

How to claim Kuwait Airways compensation / Kuwait Airways refund?

To find out if you're eligible for compensation or a refund from Kuwait Airways for a flight departing from the UK/EU, simply use our Claim Calculator. With just a few easy steps, you can quickly determine your eligibility and take the next steps towards receiving the compensation you deserve.

Uploading all required documents to our platform takes no more than 5 minutes. Our team of legal professionals will then carefully examine your claim, prepare all necessary legal documents, communicate with the airline, and, if required, take legal action on your behalf. With our "no win, no fee" policy, there are no risks for you, as you will only be charged if your claim is successful! We will keep you informed throughout the process and address any concerns you may have.

About Kuwait Airways

Kuwait Airways is the national airline of Kuwait, established in 1954. Based in Kuwait City, the airline flies to over 50 destinations across Asia, Africa, Europe, and North America, offering passengers a range of services to ensure a comfortable and enjoyable travel experience.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation