Claim your Air Canada compensation for cancelled and delayed flights

Was your Air Canada flight cancelled or delayed? If your flight was departing from Europe or the UK, you could claim flight compensation!

Submit your Air Canada claim in a matter of minutes!

Key Takeaways

  • Air Canada flight delayed by more than 3 hours? If you were departing from the UK/EU, you can claim compensation up to £520!

  • Air Canada flight cancelled? If your flight was from the UK/EU, you can ask for flight compensation and a monetary refund of your ticket.

  • Air Canada is a non-EU airline — if you flew from the UK/EU, you are entitled to compensation

  • Canada also has its own rules when it comes to flight compensation — these apply to flights departing from Canada.

  • You can claim for flights that happened up to 6 years ago.

  • Submit your claim for compensation with — it only takes a few minutes.

Your rights in the event of a delayed or cancelled Air Canada flight

If you were a passenger on an Air Canada flight departing the UK/EU and it was cancelled or delayed, your rights as a passenger are guaranteed under European and British law. If your Air Canada flight is cancelled, you may be entitled to up to £520 in compensation and a full refund of your ticket fee.

  • Was your Air Canada flight delayed? If your flight was delayed for more than 3 hours, you may be eligible for flight compensation.

  • Was your Air Canada flight cancelled? You are entitled to a refund if you chose not to take the airline's alternative flight. Furthermore, if your flight was cancelled with less than 14 days to departure, you may be entitled to Air Canada flight compensation.

  • Whatever the cause of the flight delay, airlines are obligated to provide passengers specific assistance, or the "right to care," as required by law. Vouchers can be obtained for food and drink, communication, and, if necessary, transit and accommodation. Purchase what you need even if the airline's service desk at the airport refuses to give you the vouchers because they are required by law to repay your charges (as long as they are reasonable).

If your flight was cancelled or delayed due to an "extraordinary circumstance," you are not eligible for flight compensation. The airline must be completely responsible for the flight disruption in order to reimburse passengers.

Air Canada — Can I claim flight compensation with a non-EU airline?

You can claim flight compensation if your Air Canada flight departed from the UK/EU. You can also get flight compensation for an Air Canada flight to the UK/EU, however, in such circumstances, Canadian laws will apply, instead of the European ones. You can learn more about the SHY Passenger Rights

Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

Air Canada compensation for delayed flight

There are three criteria you must meet in order to be eligible for delayed Air Canada flight compensation.

  • Your flight departed from the UK or the EU

  • Your flight was delayed by more than 3 hours upon arrival

  • The airline was at fault for the delay → For more information, see the "Extraordinary Circumstances" section of this article.

Under those conditions, you can claim compensation up to £520 under EU261, the European passenger rights legislation. For flights from the UK, the British passenger rights legislation will apply.

Air Canada flight from the UK/EU delayed by 3 hours or more?

Claim flight compensation of up to £520!

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Air Canada compensation for cancelled flight

Depending on the circumstances surrounding your Air Canada flight cancellation, you might be entitled to compensation of up to £520, a ticket refund, or both.

When can I claim compensation for my cancelled Air Canada flight?

You may be entitled to compensation for your Air Canada flight if all the following requirements are met:

  • Your flight departed from the UK or the EU

  • Your flight was cancelled fewer than 14 days before the scheduled departure date

  • Air Canada was at fault for the cancellation → For more information, see the "Extraordinary Circumstances" section of this article.

When can I claim a refund for my cancelled Air Canada flight?

In the event of a cancelled Air Canada flight, you are entitled to a refund if your flight was from the UK/EU and:

  • The airline didn’t offer an alternative flight


  • The airline offered you an alternative flight but you decided not to take it

Can I get flight compensation if I cancel my Air Canada flight?

If you decide to cancel your Air Canada flight, you may not be able to claim flight compensation under British/European air passenger rights legislation. Learn more about Air Canada's refund and compensation policies by visiting their website or contacting their customer service department.

Air Canada missed connection flight due to delay or cancellation

If you booked both flights as part of the same reservation and the delay or cancellation fits the requirements, you may be due for compensation and/or a ticket refund under UK/EU air passenger rights legislation.

Get up to £520 in flight compensation for your delayed or cancelled Air Canada flight.

Claim compensation online in just 5 minutes!

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Check your Air Canada flight status 

Before heading off to the airport, check the status of your flight to be prepared for any unexpected changes to your schedule. You can view your Air Canada flight by visiting the airline's, airport's, or flight tracker's websites.

How much Air Canada compensation can I get for a delayed or cancelled flight?

If your Air Canada flight from the UK/EU was delayed or cancelled, the airline may be obligated to compensate you. The amount of compensation is determined by the length of your flight:

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EUGet £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

flight compensation amount

When flying to Europe or the UK with Air Canada, chances are high that your flight distance is over 3,500km. Therefore, when an Air Canada flight gets delayed or cancelled, passengers claiming with usually get flight compensation of £520.

Extraordinary circumstances — can Air Canada deny me compensation?

As mentioned earlier, the airline needs to be the party at fault for you to claim flight compensation. When a third party or force majeure causes a delay or cancellation, Air Canada has the right to refuse compensation. Those situations are referred to as extraordinary circumstances.

Some of the most common extraordinary circumstances are:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Airlines can claim that extraordinary circumstances occurred, even if that was not the case. They do so in order to avoid paying out compensation.

Make sure you hold the airline accountable and get your money — claim your compensation online in just 5 minutes with

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It only takes 5 minutes to complete a claim.

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How long do I have to claim my Air Canada compensation and refund?

When flying from the UK, you have 6 years to claim flight compensation and refund. The exception is Scotland, where you have 5 years to claim.

Local rules apply if your itinerary does not include the United Kingdom. For instance, if you were leaving from France, you will have 5 years to claim, from the Netherlands, it is 3 years.

Check if you can still get compensation and a refund from Air Canada with our free Claim Calculator.

How long will it take to get my Air Canada compensation / Air Canada refund?

Passengers who claim flight compensation and refund with often receive their funds within a few weeks or months.

However, if the airline fails to respond to the claim and/or the claim must be filed in court, a few months — or even years, in some cases — could be added to the wait time.

During your claim process, our team will keep you updated on any significant developments in your case and will be available to answer any questions you may have.

How to claim Air Canada compensation / Air Canada refund? is the easiest and fastest way to claim flight compensation and flight refund.

We only ask you to upload all the required documents to our platform and then our team of experts take care of the rest, assessing your claim, preparing legal papers, contacting the airline's decision-makers, and, if necessary, taking your claim to court

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About Air Canada

Air Canada is the flag carrier and largest Canadian airline. Part of the Star Alliance, the airline files to all 6 continents and more than 100 countries around the world. The airline is headquartered in Montreal, Quebec.