If you were a passenger on an Air Canada flight departing the UK/EU and it was cancelled or delayed, your rights as a passenger are guaranteed under European and British law. If your Air Canada flight is cancelled, you may be entitled to up to £520 in compensation and a full refund of your ticket fee.
Was your Air Canada flight delayed? If your flight was delayed for more than 3 hours, you may be eligible for flight compensation.
Was your Air Canada flight cancelled? You are entitled to a refund if you chose not to take the airline's alternative flight. Furthermore, if your flight was cancelled with less than 14 days to departure, you may be entitled to Air Canada flight compensation.
Whatever the cause of the flight delay, airlines are obligated to provide passengers specific assistance, or the "right to care," as required by law. Vouchers can be obtained for food and drink, communication, and, if necessary, transit and accommodation. Purchase what you need even if the airline's service desk at the airport refuses to give you the vouchers because they are required by law to repay your charges (as long as they are reasonable).
If your flight was cancelled or delayed due to an "extraordinary circumstance," you are not eligible for flight compensation. The airline must be completely responsible for the flight disruption in order to reimburse passengers.
You can claim flight compensation if your Air Canada flight departed from the UK/EU. You can also get flight compensation for an Air Canada flight to the UK/EU, however, in such circumstances, Canadian laws will apply, instead of the European ones. You can learn more about the SHY Passenger Rights
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
There are three criteria you must meet in order to be eligible for delayed Air Canada flight compensation.
Your flight departed from the UK or the EU
Your flight was delayed by more than 3 hours upon arrival
The airline was at fault for the delay → For more information, see the "Extraordinary Circumstances" section of this article.
You may be entitled to compensation for your Air Canada flight if all the following requirements are met:
Your flight departed from the UK or the EU
Your flight was cancelled fewer than 14 days before the scheduled departure date
Air Canada was at fault for the cancellation → For more information, see the "Extraordinary Circumstances" section of this article.
In the event of a cancelled Air Canada flight, you are entitled to a refund if your flight was from the UK/EU and:
- The airline didn’t offer an alternative flight
- The airline offered you an alternative flight but you decided not to take it
If you decide to cancel your Air Canada flight, you may not be able to claim flight compensation under British/European air passenger rights legislation. Learn more about Air Canada's refund and compensation policies by visiting their website or contacting their customer service department.
If you booked both flights as part of the same reservation and the delay or cancellation fits the requirements, you may be due for compensation and/or a ticket refund under UK/EU air passenger rights legislation.
Before heading off to the airport, check the status of your flight to be prepared for any unexpected changes to your schedule. You can view your Air Canada flight by visiting the airline's, airport's, or flight tracker's websites.
If your Air Canada flight from the UK/EU was delayed or cancelled, the airline may be obligated to compensate you. The amount of compensation is determined by the length of your flight:
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
When flying to Europe or the UK with Air Canada, chances are high that your flight distance is over 3,500km. Therefore, when an Air Canada flight gets delayed or cancelled, passengers claiming with Flight-Delayed.co.uk usually get flight compensation of £520.
As mentioned earlier, the airline needs to be the party at fault for you to claim flight compensation. When a third party or force majeure causes a delay or cancellation, Air Canada has the right to refuse compensation. Those situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Passengers who claim flight compensation and refund with Flight-Delayed.co.uk often receive their funds within a few weeks or months.
However, if the airline fails to respond to the claim and/or the claim must be filed in court, a few months — or even years, in some cases — could be added to the wait time.
During your claim process, our team will keep you updated on any significant developments in your case and will be available to answer any questions you may have.
We only ask you to upload all the required documents to our platform and then our team of experts take care of the rest, assessing your claim, preparing legal papers, contacting the airline's decision-makers, and, if necessary, taking your claim to court
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
Air Canada is the flag carrier and largest Canadian airline. Part of the Star Alliance, the airline files to all 6 continents and more than 100 countries around the world. The airline is headquartered in Montreal, Quebec.
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- Montreal flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
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- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation