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What to do in case your flight is delayed or cancelled at London Stansted Airport.

 

Although London Heathrow and Gatwick are busier airports, one should not forget London Stansted (STN). In 2017, a total of more than 24 million passengers travelled through Stansted. As the largest base for Ryanair, over 130 out of the 170 routes that fly out of Stansted are serviced by this carrier. With that much passenger traffic, a flight departing from this airport is bound to be delayed, cancelled or overbooked every once in a while.

  

Learn more about your rights

 

Prior to the departure of your flight, it's always a good idea to check the airport's website to see if any disturbances of the flight schedule have been announced. Airlines often try to inform passengers in cases where a delay or cancellation becomes known prior to the scheduled departure.

 

However, most delays occur at the last moment or sometimes a few hours before departure, so not all passengers will be able to be notified. If you live close to the airport, it may be worth checking current flight data a few times before you leave for the airport to save yourself the aggravation of waiting at the airport along with hundreds of other stranded passengers.

 

To check Stansted departures, arrivals, delays, cancellations and and other current flight data for Stansted Airport, visit:

 

http://www.stanstedairport.com/flight-information

 

If you do notice that your flight has been delayed prior to leaving for the airport, make sure to contact the airline, as it may be required for passengers to have checked in at the airline's check in desk, even if the flight doesn't depart as scheduled.

 

How to claim compensation for your flight’s delay or cancellation at London Stansted Airport

 

Your passenger rights are protected by Regulation CE No 261/2004. According to said law, an airline has to pay its passengers compensation if their flight has been delayed for more than three hours, sporadically cancelled or unrightfully overbooked. Depending on the exact circumstances, the compensation can range from £220.00 up to £528.00 per passenger.

 

However, airlines tend to make claiming as difficult as it can be. Carriers will try to avoid paying the compensation. Here are a few little tips to keep in mind when filing a claim.

 

Claiming compensation for my flight’s cancellation, delay or overbooking at London Stansted Airport. What do I need?

 

You will probably need your travel documents in order to start the process of claiming your compensation. We suggest that you always keep a copy of the following documents:

 

  • Booking confirmation
  • E-tickets
  • Boarding Passes
  • Passport or ID utilised to travel

 

Flight cancelled, delayed or overbooked at Stansted Airport. What other information do I need to claim compensation?

 

If your flight has been cancelled, delayed or if you were denied boarding. Always keep the following information at hand:

 

  • Flight numbers
  • Flight dates
  • Airports of departures and arrivals
  • Scheduled departures and arrivals
  • Length of the delay (actual departure times and arrivals)

 

Always ask the airline’s staff for the reason of your disruption. Specially in the scenario of a denied boarding incident. Sometimes, the airport’s staff may also know the reason for the delay, cancellation or overbooking. If possible, always ask the airline for a statement of delay or cancellation.

 

Claim my compensation

 

When am I entitled to compensation for a flight delay, cancellation or overbooking at London Stansted Airport?

 

If the following conditions are met, you will be entitled to compensation:

 

  • You experienced a delay of three hours or more
  • Your flight departed from an airport within the EU 
  • Your flight departed from an airport outside the EU, but you arrived at an EU airport and a European airlines operated your flight
  • The root cause of your delay cannot be considered an extraordinary circumstance

 

How much money can I get as compensation for a flight disruption at London Stansted Airport?

 

The total amount is established in Regulation EC 261/2004:

 

  • For all flights of 1,500 kilometres or less: compensation of EUR 250 (± £219); 
  • for all intra-community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres: compensation of EUR 400 (± £351); 
  • for all other flights that do not fall under (A) or (B): compensation of EUR 600 (± £526).

 

Useful information If your flight has been delayed or cancelled at London Stansted Airport

 

Amenities

 

London Stansted airport (IATA Code: STN) offers free Wi-Fi for 4 hours to all who roam their halls. Additional plans can also be purchased, e.g. 24 hours for £ 9, 6 months for £ 70 or 12 months for £ 130 for those frequent travellers who need that extra digital access. Another facility that Stansted offers is the Escape Lounge. You can pre-book this service for £ 21 per person and enjoy a variety of food, drinks and magazines in the comfortable lounge. More information on the facilities to be found at Stansted can be found via their website. If you have a quick question to ask them, we advise you give their Customer Service team a call at 0800 093 7851. Be advised however that this line is open from 09:00 – 18:00 every day.

 

Transportation from the airport

 

Stansted can be reached by car, taxi, rail and coach/bus. In a mere 30 minutes you can make your way to central London. Alternatively if you have to transfer in London and make your way to a different airport, there are trains that depart every 15 minutes in the direction of Heathrow and Gatwick. Analyse which option best suits you so you can make sure to get to the airport on time and start your travels. 

 

Need an overnight stay? 

 

Did the airline randomly cancel your flight and are you now forced to spend the night at Stansted? Why not make the experience a bit more comfortable by staying at a hotel. As aforementioned, remember to retain the receipt for your accommodation so that we can add this to your claim. And there's no need to worry about straying away too far, there are plenty of options located at the airport. Choose from Radisson Blu, Holiday Inn Express, Novotel or Ramada for example and ensure that you are on time for your flight the next day.  

 

Have you already checked if you are entitled to compensation via our calculator?  Have a look at our FAQ or contact us if you have any further questions!

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