Flight delayed, cancelled or overbooked?

You may be entitled to up to £520 in compensation!

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TUI Airways flight delayed or cancelled? Claim compensation and refund!

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Stuck at the airport due to a delayed TUI flight? 
Holidays ruined because of a cancelled TUI flight?

Turn your luck around and claim compensation for your flight disruptions! Claim now right from your phone or your computer using our smart Claim Calculator.
 

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What you must know

  • TUI flight delayed by at least 3 hours? You can get up to £520 in compensation!

  • TUI flight cancelled? You might be entitled to both compensation AND a refund!

  • You have up to 6 years to claim your TUI Airways refund or compensation.

  • Check if you are eligible using our free, no-obligation Claim Calculator.

 


Table of contents

About TUI Airways

Your air passenger rights — European and British regulations

TUI delayed flight compensation

TUI cancelled flight refund and compensation

Do the regulations apply to charter TUI Airways flights?

Can TUI Airways deny my compensation or refund claim?

Does it matter if I fly to EU or to a non-EU country?

TUI has denied my claim. Can I try to claim again?

How long do I have to claim my TUI compensation or refund?

How long will it take to get my TUI compensation or refund?

How to claim TUI Airways compensation and refund?

Useful links


 

About TUI Airways

TUI Airways is the 4th biggest British airline and part of TUI Group, an Anglo-German consortium headquartered in Hannover, Germany. Until 2017, the airline was operating under the name Thomson Airways. 

TUI Airway’s sister airlines include TUI fly Belgium, TUI fly Deutschland, TUI fly Netherlands, and TUI fly Nordic (flying from Denmark, Finland, Norway, and Sweden). TUI Group also owns a number of travel agencies and tour operators across the world — including First Choice Holidays in the United Kingdom — as well as cruise liners, hotels, and resorts.

TUI Airways is mostly known as a charter airline, taking passengers to popular holiday destinations, such as Southern Europe and Africa. However, the airline also operates a number of scheduled flights.

 


Did you have a TUI flight cancelled or delayed during the last 6 years?

Then you might be entitled to up to £520 in compensation!
 

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Your air passenger rights — European and British regulations

Up until Brexit, the air passenger rights of British citizens were protected by the European Regulation (EC) No. 261/2004. What does it say about cancelled and delayed flights?
 

  • Did you have a TUI flight delayed by at least 3 hours? Then you are likely entitled to flight compensation of up to £520.
     

=> Learn more about delayed TUI flight compensation
 

  • Was your TUI flight cancelled? Then you might be entitled to a refund and — in some cases — compensation.
     

=> Learn more about cancelled TUI flight refund and compensation
 

Thankfully for British citizens, these regulations still apply to flights from the UK even after Brexit. The European Flight Compensation Regulation has been adopted into British law as 'The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019’.

 


Check if you are eligible for TUI compensation in just a minute.

Use our free, no-obligation Claim Calculator to see how much money you are entitled to!
 

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TUI delayed flight compensation

If you experienced a delayed TUI flight and arrived at your destination at least 3 hours late, you are most likely entitled to flight compensation. Its value depends on the distance your plane travelled.

 

  • For all flights of 1,500 kilometres or less, the compensation is £220.

  • For all flights between 1,500 and 3,500 kilometres, the compensation is £350.

  • For all flights of over 3,500 kilometres within the EU, the compensation is also £350.

  • For all flights of over 3,500 kilometres outside of the EU, the compensation is £520 — however, if your flight was delayed by fewer than 4 hours, the total amount can be reduced by 50%.

 

TUI Airways cancelled and delayed flight compensation

 

TUI cancelled flight refund and compensation

If you had a cancelled TUI flight, then you should know you might be entitled to both a refund and compensation.

You can claim a TUI refund if your TUI flight was cancelled and you did not take an alternative flight. Whether the airline offered you the alternative flight or not doesn’t matter — if you didn’t take one, you are entitled to a TUI Airways refund.

Additionally, you might be also eligible for compensation for your cancelled TUI Airways flight. TUI compensation is applicable if your flight was cancelled 14 days prior to departure and if the alternative flight offered by the airline met certain criteria, as shown in the table below.
 

TUI cancelled flight refund and compensation rules

 

Can I get compensation and a refund for a delayed or cancelled charter TUI Airways flight?

Yes, all the above regulations apply also to chartered flights. Whether your cancelled or delayed TUI flight is a scheduled flight or a charter, you can claim flight compensation and a refund.
 


You have 6 years to claim TUI Airways compensation and refund.

Do it right from your phone or your computer using our Claim Calculator!
 

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Can TUI Airways deny my compensation or refund claim?

Unfortunately, airlines still often deny passengers their compensation and refunds. This happens especially to passengers not supported by a legal professional in the process. Airlines believe that such passengers won’t take the case to court to fight for their rights.

However, there are also a few situations in which the airline can rightfully deny you compensation and a refund. These are called extraordinary circumstances.
 

  • Bad weather, e.g. thick fog, heavy rain, or thunderstorm.

  • A strike, most often specifically within the aviation industry.

    HOWEVER! A strike of a specific airline/their crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An unruly or ill passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
     

Be aware, however, that airlines often claim that extraordinary circumstances happened when, in fact, this wasn’t the case. 

Let us have a look at your case — at Flight-Delayed.co.uk, we have legal teams in 9 countries, boast 10+ years of experience in assisting air passengers, and have won 98% of court cases against airlines. Plus, we operate exclusively on a ‘no win, no fee’ basis, so there is no risk on your end.
 

=> Claim TUI compensation and refund with Flight-Delayed.co.uk

 


Delayed or cancelled TUI flight during the last 6 years?

You might be entitled to compensation and refund!
 

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Does it matter if I fly to EU or to a non-EU country?

As TUI Airways is a British airline, it does not matter. You can claim your TUI refund and compensation wherever you are flying to.

However, it’s worth noting that the rules are different if you would be flying with a non-British/non-EU Airline. See the table below for more information.
 

compensation and refund rules for non-EU flights


TUI has denied my compensation/refund claim. Can I try to claim again?

Yes!

If you believe you are entitled to a TUI refund or compensation despite the airline’s denial, we can have a look into your claim. We don’t only take easy cases and we are not afraid to fight for your rights in courts — we have legal teams in 9 countries and until today, we have won 98% of court cases against airlines.

For your convenience, we work on a ‘no win, no fee’ basis.
 


Denied TUI refund or compensation claim?

Let our legal team look into your case!
 

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How long do I have to claim my TUI compensation or refund?

You have 6 years to submit your claim. It doesn’t matter whether you are flying with TUI Airways from or to the UK.

=> See time limits for other countries and airlines


How long will it take to get my TUI compensation or refund?

This highly depends on the airline’s responsiveness and their willingness to approve the claim without going to court.

Thanks to the 10+ years of experience we have and legal teams in 9 countries, we are able to swiftly process your claim and get it to the right people fast. Many of the passengers we help get their money within a few weeks or months.

Unfortunately, if the airline is unresponsive or we have to take the case to court, the process might take additional few months or even years. Rest assured, however, that we will keep you posted on any updates regarding your claim, be there to answer your questions, and fight for your rights until the very end. And, as we work on a 'no win, no fee' basis, we won't charge you a penny until the case is won.

 


Claim your TUI refund and compensation with Flight-Delayed.co.uk

For your convenience, we work on a ‘no win, no fee’ basis.
 

Claim now


 

How to claim TUI Airways compensation and refund?

Start with checking if you are for sure entitled to compensation/refund using our free, no-obligation Clam Calculator.

Afterwards, you can either handle the case yourself or let us do it for you. We will take care of the paperwork, process the claim with the airline, and — if the airline denies your claim — take your case to court and fight for your rights until the very end.

Why submit your TUI compensation and refund claim with Flight-Delayed.co.uk?

  • We have 10+ years of experience.
  • We have legal teams in 9 countries.
  • We have won 98% of court cases.
  • We work exclusively on a ‘no win, no fee’ basis.

Learn more about the exact fee we take on our Price List page — or claim right from your phone or your computer using our Claim Calculator!

 

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Useful links

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