Was your flight delayed, cancelled or overbooked? Claim your compensation!

You may be entitled to receive up to £546.00 per person.

TUI Airways flight delayed or cancelled? Here’s how to claim compensation!

 

TUI Airways’ network, delays and cancellations:

 

Formerly known as Thomson Airways, the airline’s route network, consisting of 57 airplanes, services a total of 96 different destination. Not only is it the 3rd largest UK airline, it is also the world's largest charter airline having transported 11.2 million passengers in 2018. However, by the end of 2017 Thomson changed its legal name to TUI Airlines UK in order to merge with its parent company and sister companies. The company's punctuality tends to differ often, with an arrival rate per hour of 68.22% in 2018. So you can expect some delays and cancellations when flying with TUI.

 

You have rights as a passenger when flying with TUI Airways

 

TUI Airways is a very famous company in the United Kingdom and Europe and therefore needs no introduction. However, not all passengers are aware of the fact that if your TUI flight has been delayed, cancelled or overbooked, you may very well be entitled to compensation. Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation (EC) No 261/2004. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay greater than 3 hours or 2 for cancellations. And, as established by the previously mentioned regulation, you can claim your compensation up to 6 years after the date of the flight in the United Kingdom and Ireland.
 

Claim compensation for your TUI flight, delayed or cancelled

 

When can one claim compensation from TUI Airways?

 

The following conditions must be met in order for you to be able to submit a claim for compensation:
 

  • The flight route: The European regulation states that you can claim compensation when a flight is operated by a European airline (like TUI) and it takes off from and/or arrives at an airport in Europe.
  • Circumstances: The regulations also state that, in order to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
  • The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The timeframe varies depending on the European country.
  • The total time of your delay: In most cases, you will be able to claim if you’ve arrived at your final destination with a delay greater than 3 hours. When it comes to cancellations, it's 2 hours.

 

Other criteria may apply. If you want to know more about these conditions, don’t forget to read our dedicated pages about cancellations and delays.

 

TUI must offer passenger assistance and care in case of a long delay

 

TUI Airways, also known as TUI Fly, should provide you with proper care in the event of a long delay or flight cancellation. This may include the following

 

  • Meals and drinks
  • Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
  • Hotel accommodations if necessary (one or more nights) and transport from the airport to the hotel

 

If you do not receive the corresponding assistance and/or care, and therefore you incur in extra expenses, you have the right to be reimbursed. Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.
 

How much money should I receive if  my flight has been delayed, cancelled or if I was denied boarding?

 

As determined by EC Regulation 261/2004, the total amount you may receive in compensation is defined by the flight’s itinerary and the distance between the airport of departure and arrival. Connecting flights are taken into account when assessing your situation. In other words, your whole booking is covered by the regulation. Consequently, it’s the distance between your initial airport of departure and your final destination what will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary.
 

There are 3 different totals established in the regulation, and all TUI flights are subject to the legislation:

TUI flight compensation amount

  • For all flights covering a distance of up to 1,500 kilometres, you will receive up to £222.00
  • For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £356.00
  • For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £534.00

 

Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600.

 

Check your flight

 

How to make sure you receive compensation for your TUI flight delay, cancellation or overbooking


These are our most relevant recommendations and things to keep in mind when your flight has been disrupted:
 

Keep a copy of your travel documents

 

  • Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
  • Receipts for additional costs (e.g. taxi, food and accommodation)

 

Remember and record the information of your disrupted TUI airways flight

 

  • Flight number
  • The flight schedule (arrival & departure hours)
  • Length of the delay (final departure and arrival time)

 

Find out the reason for the flight’s delay or cancellation

 

  • Ask easyJet’s staff and crew
  • Check the weather
  • Check if other flights are delayed or cancelled (arriving at or departing from the same airport)

 

Check your flight for free with our claim calculator and find out immediately if you can claim compensation!

 

Enter the date and flight number of your TUI flight in our claim calculator to know if you can claim compensation for your delay or cancellation. You will also discover the total amount of compensation you may be entitled to in a minute.

 

Claim your compensation from TUI Airways

 

Very often, airlines make the process of claiming as complicated as possible in order to simply avoid compensating their passengers. They also overuse the argument that a disruption was caused by an extraordinary circumstance. Therefore, and more often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.

 

Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take the them to court when necessary and all of the legal costs will be covered by our 25% win-fee. If you wish so, we can take care of everything and help you enforce your rights!

 

When am I entitled to compensation when flying with TUI?

 

Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.

 

Claim rejected by TUI? We can still help you

 

If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by TUI, you can still submit your claim and our team will verify and corroborate the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!

 

Submit my claim and review my flight’s circumstances

 

TUI Airways: did it used to be Thomson Airways?

 

Simply put, yes. How and why the name change came to be, as well as the whole story of how the airline was created is rather long and complicated. It’s safe to say, however, that the name change corresponds to the fact that TUI AG is the biggest leisure company in the world and they felt like the airline itself should also fall under the TUI name and brand. TUI stands from Tourism Union International and the company is an Anglo-German consortium headquartered in Hannover, Germany. The company has the largest holiday fleet in Europe but it does not limit itself to flying. TUI AG owns and operates:
 

  • 1,600 travel agencies
  • 150 aircraft
  • 16 cruise liners
  • 380 hotels and resorts


Have you already checked if you are entitled to compensation via our calculator?  Have a look at our FAQ or contact us if you have any further questions

 


Trustpilot-Reviews of Flight-Delayed.co.uk


 

Our service

  2181 Rating
  • Check your flight free of charge now
  • Get assistance by tomorrow
  • 98% of court cases won
  • Rated Excellent on Trustpilot
  • No administrative fees
  • You only pay our success fee if you receive your compensation
  • Online support

Tell me if I'm entitled to compensation

Flight-Delayed.co.uk in the press


thisismoney.co.uk
MailOnline (DailyMail)
The Guardian
Reuters
Herald Scotland
This is Money
Huffington Post UK
Daily Mail
Telegraph.co.uk
TravelMole
This is Money
Daily Mail
The Economist
Financial Times
TravelMole
The Guardian
Reuters
The Sun

Customer reviews

Read all customer reviews

Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.

Really simple to use, and didn't take very long for my claim to be processed.

I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.

Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...

Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!

This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.

i have had great help with the flight delayed trip thankyou very much to u and team

Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason. For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation. it's very easy to fill out the form to Claim and they answer/help right away. you should try with this even though Airline already refused to pay you with several reason.

It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31. Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.

Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you

Didn't expect result But cash son it's way to.me. Thank you. Great company

What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough

Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going

Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.

My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss. I have received £195.62 minus a 25% charge, I actually received £145.07. All this took approx 5 weeks from beginning of claim to having payment into bank. HIGHLY RECOMMEND and thank you flight-delayed

Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.

What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.

Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.

Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim. Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.

My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!


Top-shelf service

Claim your compensation now: quick, easy and custom-made


Get assistance now

About Flight-Delayed.co.uk

563,267 USERS PRECEDED YOU
563,267 USERS PRECEDED YOU
AVAILABLE IN 8 LANGUAGES
AVAILABLE IN 8 LANGUAGES
AVERAGE COMPENSATION AMOUNT €943
AVERAGE COMPENSATION AMOUNT €943
HIGHEST AMOUNT PAID FOR SINGLE CLAIM €15,200
HIGHEST AMOUNT PAID FOR SINGLE CLAIM €15,200
CLAIMS WITH OVER 100 AIRLINES
CLAIMS WITH OVER 100 AIRLINES
SERVICE:
9.2 OUT OF 10
SERVICE: 9.2 OUT OF 10

Flight-Delayed.co.uk's service


Assessment of legal validity

Accurate flight data

Assessment of weather data

Composing of letters

Support when you need it

More than one passenger

Expert legal team

Legal process fully included

No win, no fee

Claim compensation for your flight delay, cancellation or overbooking!

Check your compensation here