In the European Union, your air passenger rights are protected by Regulation (EC) No. 261/2004. After Brexit, 'The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019' apply the same regulations to passengers flying with a British airline or departing from the UK. These regulations guarantee that if your flight got significantly delayed or cancelled and the airline is the party at fault, you can claim compensation and — in the case of cancellations — also a flight refund.
Did you have a TUI flight delayed by at least 3 hours? Then you are likely entitled to flight compensation of up to £520.
Did TUI fly cancel your flight? If you did not take an alternative flight offered by the airline (or were not offered one at all), you can claim a ticket refund.
Did TUI fly announce the flight cancellation fewer than 14 days prior to the original departure date? Then you might also be entitled to compensation of up to £520.
No matter the reason of the flight delay or cancellation, TUI fly must provide special assistance (“right to care”) to the affected passengers. These rights include food and beverage vouchers, communication services, and if necessary, accommodations and transportation. You can claim these at their service desk at the airport. If they refuse to provide the necessary care, you can also purchase the items and ask for reimbursement afterwards.
Warning: You are only eligible for flight compensation if the disruption is at the fault of the airline. If the delay or cancellation was due to “extraordinary circumstances”, you may not be compensated.
If you experienced a delayed TUI fly flight and arrived at your destination at least 3 hours late, you are most likely entitled to TUI fly delayed compensation according to the EU and British air passenger rights regulations.
To check your eligibility for TUI fly flight delay compensation, take advantage of our complimentary and obligation-free Claim Calculator. Within a few minutes, you will discover whether you meet the criteria for compensation due to a TUI fly flight delay. If you are eligible, we can handle the entire claims process on your behalf, following a "no win, no fee" approach. Additionally, if necessary, we are ready to fight for your rights in court.
If you had a cancelled TUI flight, then you should know you might be entitled to both a refund and compensation. Keep reading the following section to learn more about the criteria for your compensation and refund eligibility.
You might be eligible for compensation for your cancelled TUI fly flight if your flight was cancelled 14 days prior to departure and if the cancellation is due to situations within the airline’s control. For more information, refer to the “Extraordinary Circumstances” section later in this article.
You can claim a TUI fly refund if your TUI flight was cancelled and you did not take an alternative flight. Whether the airline offered you the alternative flight or not doesn’t matter — if you didn’t take one, you are entitled to a TUI fly refund.
If you choose to cancel your TUI fly flight, it's important to understand the compensation policy. Generally, if you initiate the cancellation, you may not be eligible for flight compensation in accordance with EU and British regulations. For TUI fly's specific refund and compensation policies, please refer to the TUI fly website for their rule 4.3 regarding cancellation by travellers.
In the event that you have missed a connecting flight because of a delay or cancellation of your TUI fly flight, provided that both flights were booked under the same reservation, you may be entitled to compensation and/or a refund for the entirety of your trip. This is applicable if the delay or cancellation meets the specific criteria mentioned earlier in this section.
The value of your compensation depends on the distance your plane travelled.
|Distance of your flight
|Flights shorter than 1,500 km
|Get £220 per passenger
|Flight between 1,500 and 3,500 km
|Get £350 per passenger
|Flights of over 1,500 kilometres within the EU
|Get £350 per passenger
|Flights of over 3,500 kilometres outside of the EU
|Get £520 per passenger
Unfortunately, airlines still often deny passengers their compensation and refunds. This happens especially to passengers not supported by a legal professional in the process. Airlines simply believe that such individuals won’t take the case to court to fight for their rights.
However, there are also a few situations in which the airline can rightfully deny you compensation and a refund. These are called extraordinary circumstances.
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Be aware, however, that airlines often claim that extraordinary circumstances happened when, in fact, this wasn’t the case.
Let us have a look at your case — at Flight-Delayed.co.uk, we have legal teams in 9 countries, boast 10+ years of experience in assisting air passengers, and have won 98% of court cases against airlines. Plus, we operate exclusively on a ‘no win, no fee’ basis, so there is no risk on your end.
As TUI fly is an EU-headquartered airline, it does not matter. You can claim your TUI refund and compensation wherever you are flying to.
However, it’s worth noting that the rules are different if you would be flying with a non-EU Airline. See the table below for more information.
Can I claim compensation for a flight outside of Europe?
Flying with a British carrier
Tokyo to London with British Airways
Flying with an EU carrier
Amsterdam to London with KLM
Flying with a non-UK/non-EU carrier from the UK
London to Tokyo with Japan Airlines
Flying with a non-UK/non-EU carrier to the UK
Tokyo to London with Japan Airlines
|Type of flight
|Flying with a British carrier
|Tokyo to London with British Airways
|Flying with an EU carrier
|Amsterdam to London with KLM
|Flying with a non-UK/non-EU carrier from the UK
|London to Tokyo with Japan Airlines
|Flying with a non-UK/non-EU carrier to the UK
|Tokyo to London with Japan Airlines
If you are flying from the United Kingdom with TUI, you have 6 years to claim compensation and a refund. If you are flying from Scotland, you have 5 years to file a claim. If you are flying from countries in the EU, different laws and regulations apply, generally ranging from 1 to 3 years.
Wondering if you are still eligible for flight compensation? Check it in a few steps using our free Claim Calculator.
This highly depends on the airline’s responsiveness and their willingness to approve the claim without going to court.
Thanks to the 10+ years of experience we have and legal teams in 9 countries, we are able to swiftly process your claim and get it to the right people fast. Many of the passengers we help get their money within a few weeks or months.
Unfortunately, if the airline is unresponsive and/or we have to take the case to court, the process might take additional few months or even years. Rest assured, however, that we will keep you posted on any updates regarding your claim, be there to answer your questions, and fight for your rights until the very end.
Start with checking if you are for sure entitled to compensation/refund using our free, no-obligation Claim Calculator.
Afterwards, you can either handle the case yourself or let us do it for you. We will take care of the paperwork, process the claim with the airline, and — if the airline denies your claim — take your case to court and fight for your rights until the very end.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
Learn more about the exact fee we take on our Price List page — or claim right from your phone or your computer using our Claim Calculator!
To ensure a smooth travel experience, it is crucial to stay informed about the status of your TUI fly flight. By checking the flight status, you can promptly receive updates on any changes, delays, or cancellations that may impact your journey. You can do so by visiting TUI fly or the airport’s website and mobile app. To check for your flight status via the TUI fly website, simply enter your flight number, and the airports of your departure and arrival.
TUI Group is a German travel and tourism company and the biggest such group in the world. TUI owns a number of travel agencies, tour operators, and hotels across the globe, being able to offer complete travel packages for its customers.
The Group also owns five airlines in Europe, each focused on a specific market. The British airline is called TUI Airways but all its sister companies fly under the name TUI fly. This includes TUI fly Belgium, TUI fly Deutschland, TUI fly Netherlands, and TUI fly Nordic (flying from Denmark, Finland, Norway, and Sweden).
All the TUI airlines fly primarily to popular holiday destinations, including Southern Europe and Northern Africa.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation