Idealo flights delayed or cancelled? Get flight compensation of up to £520 per passenger!

Idealo flights delayed, cancelled or overbooked? You could claim flight compensation up to £520 per passenger!

Check Idealo compensation in a few clicks!

What you should know on delayed, cancelled and overbooked Idealo flights

  • Idealo flights delayed by more than 3 hours upon arrival? You could claim flight compensation and receive up to £520 per passenger!

  • Idealo flights cancelled fewer than 14 days before departure? Ask for a full refund of your ticket and flight compensation

  • European regulations regarding passenger rights allow you to get flight compensation for Idealo flights departing from Europe and all flights operated by European airlines.

  • In the event of a flight being delayed or cancelled, get in touch with — we will help you get the flight compensation you are rightfully entitled to!

Idealo flights delayed — Claim flight compensation 

European regulations (EU261) stipulate that in cases where Idealo flights experience delays exceeding 3 hours, passengers are entitled to receive flight compensation directly from the airline.

However, flight compensation eligibility hinges on two key conditions:

  • The flight originated from Europe or was operated by a European airline (further details in the provided table).
  • The airline bears responsibility for the delay, meaning the delay was not caused by external factors or unforeseen events (as outlined in "Extraordinary circumstances").
Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

Idealo flights delayed?

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Cancelled Idealo flights — Claim compensation and a refund

If your Idealo flight is cancelled, you have several options. You can potentially claim flight compensation, obtain a full monetary refund for your ticket, or, in specific situations, pursue both. Keep reading for more information!

Idealo compensation for cancelled flights

In accordance with EU261 regulations, you are eligible to seek flight compensation for a cancelled Idealo flight when the following criteria are met:

  • Your flight originated in Europe or was operated by a European airline.
  • The airline notified you of the flight cancellation less than 14 days in advance.
  • The responsibility for the cancellation lies with the airline, rather than a third party or unforeseen circumstances (as described in "extraordinary circumstances").
Cancellation noticeAlternative flightCompensation
Fewer than 7 days in advanceDeparts 1h+ earlier or arrived 2h+ laterYes
7-14 days in advanceDeparts 2h+ earlier or arrived 4h+ laterYes
Fewer than 14 days in advanceNo alternative flight offeredYes + refund

Get a refund for Idealo cancelled flights

Irrespective of the airline or your specific flight details, you qualify for a flight refund when your flight is cancelled, under the following conditions:

  • The airline provided an alternative flight, which you chose not to accept,OR

  • The airline did not present you with an alternative flight option.

Was your flight booked with Idealo cancelled?

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Should I accept Idealo’s voucher or request a refund? 

We highly recommend against accepting vouchers from airlines. If you do accept a voucher, it may limit you to flying with the same airline and could come with a redemption deadline. Additionally, in the event of the airline facing financial issues, reclaiming your funds might become problematic.

Overbooked Idealo flights — What happens if I’m denied boarding?

If you've encountered denied boarding or flight overbooking with Idealo, you may be entitled to flight compensation. Denied boarding often happens when the airline sells more tickets than available seats, resulting in passengers being involuntarily removed from the flight. In these situations, compensation may be owed according to European regulations like EU Regulation 261/2004.

Passengers may be eligible for compensation of up to £520, which varies based on the flight's distance and the duration of the delay stemming from the denied boarding or overbooking issue.

Idealo’s compensation amount in the event of delayed, cancelled or overbooked flights

Idealo’s compensation amount depends on the distance of your flight. You will receive it per passenger.

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EUGet £350 per passenger
Flights of over 3,500 kilometres outside of the EUGet £520 per passenger

Extraordinary circumstances — can the airline deny me flight compensation?

Airlines can indeed deny compensation, even when your flight has experienced a delay exceeding 3 hours or a last-minute cancellation. They may invoke "extraordinary circumstances," which are situations where the airline is not at fault for the delay, but rather, a third party or an unforeseen event is responsible.

Here are some common examples of extraordinary circumstances:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Airlines can wrongly use the excuse of extraordinary circumstances!

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How long can I claim for my delayed or cancelled Idealo flight?

This depends on the itinerary of your Idealo flight. If you were departing or arriving in the UK, you can claim flight compensation for up to 6 years after your flight.

This time limit varies between European countries, for instance, in France you can claim for 5 years after your flight but in the Netherlands you can only claim for 2 years.

How long before I receive my flight compensation for my Idealo flight? 

Passengers claiming flight compensation with usually get their compensation within weeks or months. However, if the airline doesn’t cooperate with us and we need to take your claim to court, the claim process time could be extended by a few months or years.

Don’t worry, no matter how long it takes to get compensation, our experts will regularly keep you posted on your claim’s progress. Also, we operate on a no win, no fee basis.

Idealo flight delayed or cancelled — Should you reach out to the airline or your travel agency? 

Both options are feasible. However, we strongly recommend passengers to have a dependable legal partner when pursuing flight compensation.

Look no further and file your claim with, the most straightforward and swiftest method to obtain your flight compensation or reimbursement from the airline!

Once you provide all the essential flight details on our website, a specialist will oversee the process, ensuring your claim is handled correctly. At, we assess your claim, prepare all the necessary documents, communicate with the airline, and, if required, we can take legal action to ensure you receive your flight compensation—all of this with a "no win, no fee" approach.

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About Idealo 

Idealo is a platform that helps you find the best flight deals. Whether you're planning a vacation or a business trip, Idealo's flight service lets you compare prices from various airlines to find the most affordable and convenient flights. It's a handy tool for travellers looking to save money and time when booking their flights.

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We can also help you claim flight compensation for flights with other airlines, such as Xiamen Airlines, World2Fly, Swiftair, or Surinam Airways.