CheapTickets flight delayed or cancelled? Claim up to £520 per passenger!

If your CheapTickets flight was disrupted, you can now protect your rights now by claiming compensation with!

Don't miss out on your compensation, check your flight.

Key takeaways

  • Flight delay? Claim up to £520 per passenger in compensation with

  • Cancelled flight? You may be entitled to a refund and compensation of up to £520 per passenger.

  • has been helping air passengers get the compensation they deserve since 2010. We operate on a ‘no win, no fee’ basis.

CheapTickets flight compensation eligibility – non-UK and non-EU flights

According to the British and EU regulations (EU261), flight compensation is only possible under a few conditions.

The conditions are as follows:

  • Your flight was departing from the UK/Europe, OR,

  • Your flight was operated by a British/European airline and arrived in the UK/Europe.

See the table below for some examples:

Can I claim compensation for a flight outside of Europe?

  • Flying with a British carrier

    Tokyo to London with British Airways

  • Flying with an EU carrier

    Amsterdam to London with KLM

  • Flying with a non-UK/non-EU carrier from the UK

    London to Tokyo with Japan Airlines

  • Flying with a non-UK/non-EU carrier to the UK

    Tokyo to London with Japan Airlines

CheapTickets flight delayed or canceled?

Claim now and get up to £520 per passenger!

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CheapTickets flight delayed – flight compensation eligibility

The British and European air passenger rights regulations (EU261) state that passengers should receive flight compensation of £520 per passenger from the airline if your flight is delayed under the following conditions:

  1. The flight was delayed for at least 3 hours, AND,

  2. The flight delay was the fault of the airline.

See “Extraordinary Circumstances” to learn more about flights that were delayed due to circumstances outside the airline’s control.

CheapTickets flight cancelled — Compensation and refund policies

If your CheapTickets flight was cancelled, you may be eligible to claim flight compensation, a full monetary refund, or even both under certain circumstances. Continue reading to learn more about these circumstances.

Flight compensation for my CheapTickets flight cancelled

According to the British and EU regulations (EU261), you can claim flight compensation of up to £520 per passenger for a CheapTickets flight cancellation when you meet the following conditions:

  1. The cancellation of your flight was less than 14 days before the scheduled departure, AND,

  2. The cancellation was the airline’s fault, not a third party or unforeseen event (see “Extraordinary Circumstances”)

When can I claim compensation for my cancelled flight?

  • Fewer than 7 days in advance

    Alt. flight departs 1h+ earlier or arrives 2h+ later

  • Between 7-14 days in advance

    Alt. flight departs 2h+ earlier or arrives 4h+ later

  • Fewer than 14 days in advance

    No alternative flight offered

Flight refund for cancelled CheapTickets flight

You may also be eligible for a flight refund as soon as your flight was cancelled and:

  • The airline offered you an alternative flight that you decided not to accept it, OR,

  • The airline did not offer you an alternative flight.

Was your flight booked with CheapTickets cancelled?

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CheapTickets flight cancelled — should I take the voucher over the refund?

We highly recommend not accepting vouchers offered by airlines, as it might limit your options to fly with them again and impose a redemption deadline. Furthermore, in the event of the airline's bankruptcy, you may face difficulties in obtaining your money back.

How much compensation can I receive for my disrupted CheapTickets flight?

The compensation amount depends on the distance of your flight. You will receive it per passenger.

  • For flights shorter than 1,500 km, the compensation is £220.

  • For flights between 1,500 and 3,500 km, the compensation is £350.

  • For flights of over 1,500 kilometres within the EU, the compensation is also £350.

  • For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.

Extraordinary circumstances — can the airline deny my claim?

The airline can reject your compensation claim even if your flight was delayed over 3 hours or cancelled fewer than 14 days before the scheduled departure. Extraordinary circumstances are events beyond the airline's control, caused by a third party or unexpected events. If these circumstances apply to your flight disruption, you are likely not entitled to CheapTickets compensation.

Here are a few examples of the most common extraordinary circumstances:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

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Is there a time limit for me to file a claim for my disrupted CheapTickets flight?

Yes, there is. The time limit for filing a flight compensation claim varies depending on the country where the flight was scheduled to depart from, arrive in, or where the airline is based. The time limit to claim ranges from 6 months to 6 years.

For example, you have up to 6 years to claim compensation in the UK. However, you only have 1 year from the scheduled date of your flight to claim in Poland and Belgium.

How long does it take for me to receive my CheapTickets flight compensation?

The time it takes to receive flight compensation for a CheapTickets flight can vary, depending on the response rate of the airline as well as the complexity of your case.

If your claim is not too complex and the airline responds quickly, you can typically expect to receive your compensation within a few weeks to a few months. However, with complicated cases and/or when the airline does not respond, the process can take up to years.

However, if you claim with, you can rely on our legal experts to handle the entire process for you, even if it takes up to years.

Should I claim from the airline or the travel agency?

Both are possible. However, we strongly recommend you seek help from legal experts when it comes to claiming flight compensation.

Legal experts at have over 10 years of experience in dealing with flight compensation cases. Start your hassle-free experience now!

Once you provide all the required flight information on our website, our team of legal professionals will manage your claim. At, we scrutinize your claim, gather necessary documentation, communicate with the airline, and if needed, represent your case in court, all on a no-win-no-fee basis to ensure you receive your flight compensation.

Why claim with

1m passengers helped

9 legal teams in 9 countries

98% of court cases won

About CheapTickets

CheapTickets is an online travel agency that offers a variety of travel options at affordable prices. They provide flight tickets, hotel accommodations, and vacation packages to customers worldwide. CheapTickets is known for its user-friendly website and wide range of travel options, making it easy for customers to plan their trips. Whether you're looking for budget-friendly options or a luxurious getaway, CheapTickets has something for everyone. With a focus on affordability and convenience, CheapTickets aims to make travel accessible to everyone.

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