Assessment of legal validity
We help with claiming up to £538.00 in compensation and/or the refund of your ticket.
Passenger rights are important! When travelling in, to and from Europe there is a body of legislation that grants you the right to be compensated when your flight has been delayed, cancelled, overbooked or if your schedule has been changed. In this page, you will learn all you need to know about your rights, the exceptions and, most importantly, how to ensure that you receive the compensation you are entitled to as a passenger.
Nevertheless, not all passengers are aware of the fact that if your Transavia flight has been delayed, cancelled or overbooked, you may very well be entitled to compensation. Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation (EC) No 261/2004. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). And, as established by the Civil Aviation Authority, you have up to 6 years after the date of your flight to claim your compensation in the United Kingdom and Ireland.
Transavia should provide you with proper care in the event of a long delay or flight cancellation (2+ hours). This may include the following:
If you do not receive the corresponding assistance and/or care, and therefore you incur extra expenses, you have the right to be reimbursed. Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.
Set by Regulation EC 261/2004, the total amount you may receive in compensation is defined by the flight’s itinerary and the distance between the airport of departure and arrival. Connecting flights are taken into account when assessing your case. In other words, your whole booking is covered by the regulation.
Consequently, it’s the distance between your initial airport of departure and your final destination that will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary. The sums are:
Please remember that if your flight travelled a distance greater than 3,500 kilometres and you have experienced a delay greater than 3 hours but fewer than 4, then the total amount in compensation is reduced by 50%. The regulation defines the sums in euros and they are €250, €400 and €600.
These are our most relevant recommendations and things to keep in mind when your Transavia flight has been disrupted:
Enter the date and flight number of your Transavia flight in our claim calculator to see if you can claim compensation for your delay or cancellation. You will also discover the total sum you may be entitled to.
Very often, airlines make the process of claiming as complicated as possible to simply avoid compensating their passengers. They also overuse the argument that the flight disruption was caused by an extraordinary circumstance. More often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.
Fortunately, we have the adequate tools and databases to ensure that your rights are honoured and to fact-check the airlines. We will even take them to court when necessary and all of the legal costs will be covered by our 25% win-fee. If you wish, we can take care of everything and help you enforce your rights!
If you want to maximise the probability of being compensated for your Transavia flight delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no win, no fee agreement.
If your flight was delayed, as per the above-mentioned ruling, you may claim compensation if:
The total amount you can receive in compensation varies depending on the distance travelled by your flight and sometimes also on the total amount of time you are delayed at your final destination. If you want to know immediately if your route is covered and how much money you may be entitled to, quickly check your flight with our claim calculator.
If your flight was cancelled, then you have the right to claim compensation according to EC 261/2004. However, as with flight delays, certain conditions must be met to be entitled to receive compensation. In the case of cancellations, this is a little more complicated as the moment you are informed of the cancellation also comes into play. We will try to keep it simple and understandable and you can always use our claim calculator and check your flight to find out if you can claim. As far as flight cancellations are concerned, the moment you were informed of the interruption is very important:
All of the scenarios mentioned above will only grant you the right to be compensated if your cancellation was not due to an extraordinary circumstance. We will talk more about these circumstances later, but it should be noted now that this exception also applies to flight delays.
One more thing to take into account; if your flight is cancelled, the airline has the obligation to take you, eventually, to your final destination or to refund your ticket if you do not wish to travel anymore because you haven’t been offered a suitable alternative flight.
If your flight is delayed for more than 5 hours and you do not wish to travel anymore, you can request the full refund of your fare. However, this will mean that you won’t receive compensation as you need to arrive at your final destination to claim.
If your flight has been cancelled and you have not been offered a suitable alternative flight, or if you’ve had to arrange an alternative flight or method of transportation yourself, you are also entitled to the refund and, in some cases, compensation. The request for a refund can be attached to your claim for compensation if you wish to submit your claim with Flight-Delayed.
Incidents in which passengers have been denied boarding are also covered by the regulation. The text states that if you have been denied boarding without being responsible, you must be compensated under the same principles that apply to delays and cancellations.
Certain things are considered to be the passenger's responsibility, for example:
If you've fulfilled all your responsibilities as a passenger, the airline probably only has one good reason to deny you boarding: the flight is overbooked. Selling more tickets than the number of seats available is a very common practice in the industry. Airlines do so to maximise profits and they simply count on the fact that some passengers will not show up for the flight. Nevertheless, in some cases, everyone arrives at the boarding gate and someone has to be bumped off.
If this has happened to you, be confident that you are entitled to compensation. Before accepting any travel voucher, you should know how much money you can receive in compensation since, most of the time, the airlines will offer an inferior amount than that stipulated by law. Besides, you are entitled to a cash payment. Remember that if you give up your seat voluntarily, you will waive your right to be compensated.
Airlines constantly reject requests for compensation on the grounds that the delay or cancellation was caused by an extraordinary circumstance. When rejecting a claim, the obligation to prove that an extraordinary circumstance occurred falls on Transavia-France so we will not accept the rejection until they have provided enough evidence for their statements. In some cases, we may have to take Transavia to court. If you already have the reason why the airline delayed or cancelled your flight, or why they stated that they do not have to pay compensation, please inform us when submitting your claim.
Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
If you’re still doubting if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your case. If your claim has already been rejected by Transavia you can still submit your claim and our team will verify and fact-check the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; don’t give up that easily and don’t worry, we’re here to help you!
Transavia operates a fleet of 42 aircraft, serving 98 destinations across 30 countries. The airline flies the skies using only Boeing 737 aircraft models and has its base situated at Schiphol Airport in Amsterdam. In February 2020, Transavia-France achieved an on-time performance of 76.2% and had a cancellation rate of 0.5%
Assessment of legal validity
Accurate flight data
Assessment of weather data
Composing of letters
Support when you need it
More than one passenger
Expert legal team
Legal process fully included
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