Swiss Air Lines flight delayed or cancelled? Get compensation and a refund!
Were you affected by a Swiss International Air Lines flight delay or cancellation? According to the EU regulations — that also apply to the Swiss carrier — you might be eligible for flight compensation of up to £520. In the event of a cancelled flight, it’s also possible to get a Swiss Air Lines flight refund.
Check if you are eligible using our free, no-obligation Claim Calculator. It takes as little as a minute!
Or, read along for more details about the flight compensation and flight refund policies in the UK and the EU.
What you must know
Was your Swiss Air Lines flight delayed by 3 hours or more? You might be entitled to up to £520 in flight compensation!
Was your Swiss Air Lines flight cancelled? If you did not take any alternative flight offered by the airline, you can claim a full monetary refund. Don’t accept vouchers!
Was your Swiss flight cancelled fewer than 14 days prior to the original departure date? Then you might also be entitled to flight compensation — even if you took an alternative flight.
Problems with another airline? You have up to 6 years to claim your refund and compensation!
You can maximise your chance of a successful Swiss Air Lines claim with the help of Flight-Delayed.co.uk — we will take care of everything for you, including fighting for your rights in court. No win, no fee.
- Check if you are entitled to Swiss Air Lines compensation and refund using our free, no-obligation Claim Calculator.
Table of contents
- When can I claim a refund for my cancelled Swiss Air Lines flight?
- Swiss Air Lines is offering me a voucher — should I accept it?
- When can I claim compensation for a cancelled Swiss flight?
- When can I claim both flight compensation and a refund?
Officially registered as Swiss International Air Lines AG, but commonly known as Swiss Air Lines or just Swiss, the airline is Switzerland’s flag carrier. It was established just in 2002, after the country’s previous flag carrier, Swissair, went bankrupt after more than 70 years on the market.
Along with many other airlines, such as Brussels Airlines or Eurowings, Swiss International Air Lines is currently a part of the Lufthansa Group. At the same time, Swiss itself owns a few subsidiaries, including Edelweiss Air — a leisure, charter airline.
Swiss is also a member of Star Alliance.
Did Swiss delay or cancel your flight?
You might be entitled to compensation!
While Switzerland is not part of the European Union, the country did adopt some of the EU regulations in order to participate in the European Single Market. Among these regulations, there is the Flight Compensation Regulation, known also as EU261 or — more formally — Regulation (EC) No. 261/2004.
According to the regulation:
If your Swiss Air Lines flight was delayed by 3 hours or more and the airline is the party at fault, you can claim up to £520 in flight compensation.
If your Swiss Air Lines flight was cancelled, you can request a full monetary refund.
Additionally, if the flight was cancelled fewer than 14 days prior to the original departure date, you might also be entitled to flight compensation.
You might be entitled to up to £520 in flight compensation.
And with Flight-Delayed.co.uk, it takes only a few minutes to claim.
According to the Flight Compensation Regulation, compensation for a delayed Swiss flight is awarded if the passenger arrives at their final destination at least 3 hours late and if the delay is the airline’s fault (you have to consider the so-called extraordinary circumstances).
For all flights of fewer than 1,500 km, the compensation is £220.
For all flights between 1,500 and 3,500 km, the compensation is £350.
For all flights of over 1,500 kilometres within the EU, the compensation is also £350.
For all flights of over 3,500 kilometres outside of the EU, the compensation is £520 — however, if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
Did Swiss International Air Lines cancel your flight? You can ask for a full monetary refund and even might be eligible for flight compensation of up to £520!
You can claim a refund from the Swiss airline if your flight was cancelled and you did not take any alternative flight offered by the airline. If the airline did not offer you any alternative flight (which sometimes does happen), you are, of course, also entitled to a refund.
Airlines sometimes offer passengers vouchers instead of a monetary refund. We don’t recommend accepting those. According to EU regulations, the airline is obliged to offer you a full monetary refund. Accepting a voucher has a number of disadvantages, such as:
If you accept a travel voucher, you have to use the same airline in the future, even if you had a bad experience with it.
Airline vouchers usually have strict expiry dates. This forces you to make your new travel plans fast.
If the airline goes bankrupt, you are no longer able to change your voucher for a refund — so you simply lose your money.
Have you already accepted a voucher from the Swiss airline? We might be able to help you to exchange it for a full monetary refund. Use our easy-to-use online system to provide us with all the details regarding your flight and our experts will look into your case. No win, no fee.
You can claim cancelled flight compensation if Swiss cancelled your flight fewer than 14 days prior to the original departure date and if the alternative flight offered you meets specific criteria that we explain in the table below. Additionally, the cancellation must be the fault of the airline itself. If extraordinary circumstances occur, such as travel restrictions at your destination, the airline is not obliged to pay you compensation.
You can check your eligibility for flight compensation in as little as a minute by using our free, no-obligation Claim Calculator.
You can claim both Swiss compensation and refund if your flight was cancelled fewer than 14 days prior to departure because of the airline’s own fault and...
You were not offered any alternative flight by Swiss.
You were offered an alternative flight but decided not to take it. However, the proposed alternative flight must meet the criteria presented in the table below.
Yes, you can. Swiss is flying to multiple countries across the world, from North America to Asia, and each of these flights is covered under the EU regulations.
However, it’s worth noting that the situation would be different when flying with a non-EU/non-UK airline.
I have incurred unexpected expenses due to my Swiss flight being delayed/cancelled. Can I ask for reimbursement?
Yes, you can. If due to a flight disruption you had to book a night at a hotel, use a taxi, or eat at an airport restaurant, you might be able to get these expenses reimbursed.
If you decide to claim your Swiss compensation with the help of Flight-Delayed.co.uk, you can easily upload all relevant invoices and receipts to our smart, mobile-friendly system. We will carefully review them and fight for your money with the airline. For your convenience, we work on a ‘no win, no fee’ basis.
Get up to £520 in compensation for your cancelled or delayed Swiss flight.
Claim in just a few minutes with the help of Flight-Delayed.co.uk
The so-called extraordinary circumstances are situations where the flight disruption is caused by a third party or force majeure and therefore, is not the airline’s own fault. In these situations, even if you had a significantly delayed or suddenly cancelled flight, you might not be entitled to compensation
Some of the most common extraordinary circumstances are:
Bad weather, for example thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry.
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
You should be aware, though, that airlines sometimes try to avoid paying out compensation by claiming extraordinary circumstances occurred, even if that was not the case.
Make sure the airline is held accountable by claiming with Flight-Delayed.co.uk. Our expert will thoroughly examine your case and fight for your rights — if needed, even in court. We operate solely on a 'no win, no fee' basis, for your convenience.
Hold the airline accountable and get up to £520 in compensation.
Claim fast with Flight-Delayed.co.uk
If you are flying to or from the UK, you have 6 years to submit a claim. The exception is Scotland where you have only 5 years to claim.
If your itinerary does not include the UK, local laws in each country will apply. You can check if you can still claim compensation and refund fast using our free, no-obligation Claim Calculator.
The passengers who claim with the help of Flight-Delayed.co.uk often find money on their account within a few weeks or months.
However, if the airline is unresponsive and/or the case has to be brought to court, the waiting time might get extended.
But when you claim with Flight-Delayed.co.uk, you don’t have to worry about being on the watch all the time. After you submit all the necessary documents via our smart online system, we will take care of all the rest, including — if needed — fighting for your rights in court. We will keep you posted on any major updates regarding your claim and be there to answer any questions you might have.
Maximise your chances of a successful claim.
Let our experts fight for your flight compensation.
First, double-check if you are for sure entitled to Swiss flight compensation and/or a Swiss flight refund. You can do it in just a minute by using our free, no-obligation Claim Calculator.
Afterwards, you can either try to claim the Swiss compensation and/or a refund directly from the airline or let us do all the tiresome work for you. We’ll carefully analyse your case using aviation data, gather documentation, and reach out to the right people at the airline. If the airline denies the claim but we believe it’s valid nonetheless, we will go to court and fight for your rights there.
Why claim Swiss compensation and refund with Flight-Delayed.co.uk?
Helping passengers since 2010
Legal teams in 9 countries
98% of court cases won
‘No win, no fee’ — always
If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation