Heathrow arrivals and Heathrow departures, what to do when your flight has been delayed or cancelled?

Here's some important information that may be good to keep in mind if you will be departing from London Heathrow airport or if you are picking someone up from Heathrow; to make sure you don't run into unnecessary disturbances.

Heathrow arrivals and Heathrow departures: To check current flight schedules, visit:

http://www.heathrow.com

Heathrow arrivals and Heathrow departures: the basics

Before you leave your home or hotel to head to the airport, it's always smart to check the current flight schedule to see if any disturbances have been announced. Airlines will usually try to inform passengers of a delay or cancellation, but many delays will occur at the last moment, so not all passengers will be able to be informed about the delay or cancellation before arriving at the airport. So, whenever you get the chance, don't rely too heavily on the airline to let you know of any changes and check current flight schedules.

If your flight is among those that have been delayed or cancelled, make sure to contact the airline as soon as possible, as it could be that it's required of passengers to have checked in at the check in desk even though the flight has been delayed. Furthermore, don't forget that you are entitled to claim compensation for your flight's delay or cancellation. If you want to learn more about your rights as a passenger click the button below!

Your rights

Flight delayed or cancelled? check to see if you can claim compensation!

You could be entitled to compensation if your flight was delayed on arrival to or departure from Heathrow airport. If you're already at the airport at the time the announcement of the flight delay or cancellation, you should ask the airline for a statement of delay. This is a form or a piece of paper that states what the scheduled flight times were and what the new times of departure and arrival will be. You may need this information in writing later on, for instance for your travel insurance.

The second thing to ask is for meals and refreshments. In the European Union, there are rules that determine when air passengers have the right to care. However, this is not always given to the passengers that don't ask for it. You should receive care if your flight is delayed in departure by 2 or more hours on flights fewer than 1,500 kilometres; for longer flights this limit is set at 3 hours (1,500-3,500 kilometres) or 4 hours (3,500 kilometres or over). Besides food and drinks, this care also includes communication facilities, hotel accommodation and transportation to the hotel, if applicable.

It's important to keep in mind that airlines are legally required to inform air passengers of their rights in writing. If the airline fails to do this, it doesn't influence your rights and entitlements, but you may be asked to answer this question at some point later on.

Claim my compensation

Tips for claiming compensation for a delayed or cancelled flight from London Heathrow

Once you arrive back home, find out if are entitled to receive compensation from the airline. Whether you are entitled to receive compensation depends on a few factors:

Did you experience a delay of over (or three hours exactly)?
Did your flight depart from an airport within the European Union?
If your flight departed from a non-EU airport, but you arrived at an airport outside the EU, is the airline that was responsible for operating your flight based in the EU?
Were extraordinary circumstances the cause of the delay or cancellation of your flight?

The amount of compensation is determined by these criteria:

for all flights of 1,500 kilometres or less: compensation of EUR 250 (± £219);
for all intra-community flights of more than 1,500 kilometres and for all other flights between 1,500 and 3,500 kilometres: compensation of EUR 400 (± £351);
for all other flights that do not fall under (A) or (B): compensation of EUR 600 (± £526).

Filing a claim on your own requires knowing your rights, being sure that the flight is eligible and back and forth communication with the airline. As carriers at times go to great lengths to evade paying compensation, certain claims then even have to go to court. If you would prefer not to waste your time and test your patience, just let us know as we would be more than happy to assist you herewith. With an elaborate database on actual flight schedules and weather conditions, years of experience and a 98% success rate in court, we're more than well equipped to take on your claim. Did we forget to mention our no win, no fee structure? If we need to take your case further to court, we'll take on all of the risk and legal fees. Only if you get paid will we charge a 25% success fee.

Claim my compensation

If you have questions that you would like to find the answer to before you submit your flight details, you can also go to our page of Frequently Asked Questions.

Trustpilot-Reviews of Flight-Delayed.co.uk

Our service

2182 Rating

Check your flight free of charge now
Get assistance by tomorrow
98% of court cases won
Rated Excellent on Trustpilot
No administrative fees
You only pay our success fee if you receive your compensation
Online support

Tell me if I'm entitled to compensation

Customer reviews

Read all customer reviews

Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.

Really simple to use, and didn't take very long for my claim to be processed.

I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.

Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...

Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!

This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.

i have had great help with the flight delayed trip thankyou very much to u and team

Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason. For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation. it's very easy to fill out the form to Claim and they answer/help right away. you should try with this even though Airline already refused to pay you with several reason.

It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31. Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.

Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you

Didn't expect result But cash son it's way to.me. Thank you. Great company

What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough

Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going

Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.

My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss. I have received £195.62 minus a 25% charge, I actually received £145.07. All this took approx 5 weeks from beginning of claim to having payment into bank. HIGHLY RECOMMEND and thank you flight-delayed

Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.

What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.

Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.

Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim. Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.

My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!