Because Etihad Airways is a non-EU airline, your rights to flight compensation are only protected by the British and European regulations in certain circumstances.
In order for you to be eligible for Etihad Airways flight compensation, your delayed or cancelled flight must have departed from an airport in the UK or the EU.
Unfortunately, when flying to the UK/EU on an airline based outside of the UK/EU, your passengers' rights are not protected by the relevant UK/EU legislation.
Learn more in the table below:
Can I claim compensation for a flight outside of Europe?
Flying with a British carrier
Tokyo to London with British Airways
Flying with an EU carrier
Amsterdam to London with KLM
Flying with a non-UK/non-EU carrier from the UK
London to Tokyo with Japan Airlines
Flying with a non-UK/non-EU carrier to the UK
Tokyo to London with Japan Airlines
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with an EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
If you have experienced flight cancellations or delays with Etihad, it's important to remember that British regulations safeguard your rights as an air passenger. In specific situations, you may be eligible for compensation of up to £520 and a complete refund of the ticket cost for your cancelled Etihad Airways flight.
Was your Etihad Airways flight delayed? If you arrived at your final destination at least 3 hours late and your flight departed from the EU/UK, you are most likely entitled to flight compensation.
Was your Etihad Airways flight cancelled? If you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure and was supposed to depart from the UK/EU, you might be entitled to cancelled Etihad Airways flight compensation.
Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).
Warning: If your flight was delayed or cancelled because of “extraordinary circumstance”, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.
If your Etihad Airways flight from the UK/EU was delayed by more than 3 hours, you are likely entitled to flight compensation. However, compensation is only applicable if the airline is the party at fault for the delay; Learn more about this in the Extraordinary Circumstances section of this article
To check if you are eligible for Etihad Airways compensation, use our no-obligation Claim Calculator. If you happen to be eligible, our team can then handle the entire claim process for you. To get your money for you, we will even fight for your rights in court!
Your flight must have departed from an airport in the UK or the EU for you to be eligible for flight compensation under British and European legislation.
Depending on the circumstances of your cancelled Etihad Airways flight, you can claim compensation of up to £520, a refund, or both!
You can claim compensation for an Etihad Airways flight if your flight was cancelled fewer than 14 days before the original departure date, according to British and European flight compensation regulations.
Etihad Airways must be at fault for the cancellation — for more information on when the airline can deny compensation, see the “Extraordinary Circumstances” section of this article.
Remember that since Etihad Airways is a non-EU airline, the right to compensation only applies to flights departing from the UK/EU.
If your Etihad Airways flight from the UK/EU got cancelled, you can get a refund if:
The airline did not offer you an alternative flight
The airline did offer you an alternative flight, but you decided not to take it
Please be aware that cancelling a flight with Etihad Airways Airways does not automatically guarantee entitlement to compensation or refunds. Etihad Airways Airways follows a cancellation policy that usually allows cancellations within 24 hours of booking, making passengers eligible for a refund. However, cancelling beyond this timeframe may limit the possibility of receiving a refund. For precise information on potential compensation options for flight cancellations, we recommend referring to Etihad Airways Airways' specific policies.
If your Etihad Airways Airways flight is delayed or cancelled, causing you to miss a connecting flight that was booked together, you may qualify for compensation and/or a refund for the entire journey, based on specific criteria. Please consult Etihad Airways Airways' guidelines for detailed eligibility and compensation information in such cases.
Stay informed about possible flight disruptions with Etihad Airways Airways by checking your flight status on their official website or the website of your departure/arrival airport. Being prepared can help minimise unforeseen issues.
The amount of compensation is determined by the distance of your flight:
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
Etihad might deny compensation even though your flight was 3 hours delayed or cancelled at the last minute. Airlines must be at fault for the delay or cancellation for you to be able to claim flight compensation. If a third party or a force majeure caused the delay, we are talking about extraordinary circumstances and the airline can deny your flight compensation claim.
Some of the most common extraordinary circumstances that allow Etihad to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines sometimes claim that an extraordinary circumstance happened, even if that was not the case! They do it to avoid paying out compensation.
The delay depends on three different laws:
The law of the country of departure
The law of the country of arrival
The law of the country where the airline is headquartered
In general, if your flight was departing from the UK, you have 6 years to claim flight compensation and refund.
When flying from another country, different time limits may apply: let’s imagine you had an Etihad flight from Amsterdam to Abu Dhabi. In such an event, you will only be able to claim based on Dutch law which states that you have 2 years to claim flight compensation.
Passengers who use Flight-Delayed.co.uk usually receive their money in a few weeks or months.
If the airline is unresponsive and/or the claim must be taken to court, the wait time could be extended by several months to several years.
If you decide to file a claim with Flight-Delayed.co.uk, our team of experts will regularly contact you to share important developments and will always be available to answer any questions you may have.
It will only take a few minutes to upload all required documents to our platform. Our legal team will then check and analyse your claim, prepare legal documents, contact the airline, and, if necessary, take your claim to court.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
Etihad is the second-largest airline in the United Arab Emirates after Emirates. They were founded back in 2003. The airline is offering flights to 66 worldwide destinations in India, Asia, Australia, Europe, the Middle East, Africa and North America.
Etihad has maintained an exceptional 80% on-time arrival performance since April 2022, as per OAG's Punctuality League. This positions Etihad as one of the Middle East's most punctual airlines, with one of the lowest cancellation rates worldwide.
- Gulfair flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation