How much compensation can I get for a delayed or cancelled flight to Singapore?
Singapore is not part of Europe, therefore you are only eligible for Singapore delayed or cancelled flight compensation if your flight departed from Europe and/or was with a European airline. Delayed or cancelled flight compensation is only possible to obtain if your flight was delayed by more than 3 hours upon arrival or if the cancellation of your Singapore flight was announced fewer than 14 days before departure. Please note that the airline has to also be responsible for the flight disruption.
If your Singapore flight was delayed by 3 hours or more or cancelled within 14 days before departure, you might be eligible for flight compensation. The amount of flight compensation is calculated per passenger and determined by the length of your flight.
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Also keep in mind that if your flight is delayed or cancelled, the airline legally has to provide you with special assistance. This entails food and beverage vouchers, communication, transportation and, if absolutely necessary, hotels. You can claim those vouchers right at the airline’s service desk in the airport. If the airline doesn’t provide you with vouchers, you can still purchase what you need and make sure to keep the receipts — the airline will have to refund you regardless.
Flight compensation for a delayed flight from/to Singapore — check if you're eligible now!
If your Singapore flight was delayed, you may be able to claim flight compensation under the EU regulations. If your flight from Europe to Singapore was delayed, regardless of which airline you were flying with, you may be entitled to up to £520 in flight compensation per passenger. Although, since Singapore is not part of Europe, you can only claim flight compensation for flights leaving from a European airport and/or operated by a European airline.
To be eligible for Singapore flight compensation, you must meet the following criteria:
The length of the delay: your Singapore flight arrived more than 3 hours later than expected
The responsibility of the airline: you can only claim Singapore flight compensation if the delay was caused by the airline. (The airline is not required to compensate passengers for delays caused by "Extraordinary Circumstances"; more information is below.)
The compensation amount varies depending on the flight distance: longer flights result in higher compensation.
Cancelled flight from Singapore — Compensation and refund policies
In some cases, if your Singapore flight was cancelled, you may be entitled to flight compensation of up to £520 per passenger, a ticket refund, or both. Continue reading to learn when you might be eligible for any of these!
Claim flight compensation for your cancelled flight from Singapore
If your Singapore flight is cancelled, you may be eligible for up to £520 in flight compensation per passenger if the following conditions are met:
Your Singapore flight was cancelled less than 14 days before the departure, AND,
The airline was at fault for the cancellation (for additional details on when airlines can deny compensation to passengers, see the "Extraordinary Circumstances" section of this page).
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
If your flight was cancelled because of an industrial action at the airport (ex. a riot or strike) you unfortunately won’t be able to claim Singapore flight cancellation compensation because these incidents are classified under extraordinary circumstances.
Ask for the refund of your flight from Singapore
When your Singapore flight is cancelled, you are also able to get the full refund of your ticket. This is not the same as the compensation. Singapore flight compensation in the event of a cancelled flight is offered by the airline to the passengers when they are at fault for the cancellation and that they must compensate passengers. However, the refund is something that all passengers can get, as long as they end up not flying with the airline.
You can get the full refund of your ticket if your flight to Singapore was cancelled and:
The airline did not offer you a replacement flight, OR,
The airline offered you another flight, but you declined.
Was your Singapore flight cancelled?
You can obtain your rightful flight compensation through Flight-Delayed.co.uk!
Claim now
Were you offered a voucher for your cancelled flight from Singapore? Here’s what you should do.
Airlines can choose to offer passengers travel vouchers rather than cash refunds when a delayed or cancelled flight occurs. Here are some of the reasons why we strongly advise against taking such vouchers:
You must book a new flight with the same airline using the travel voucher. Furthermore, the airline may impose a time limit for redeeming the voucher.
You may find it hard to get your money back if the airline goes bankrupt.
Flight delayed or cancelled to Singapore, am I also entitled to flight compensation?
Yes, under certain circumstances. Because Singapore is not a member of the European Union, European regulations (EU261) only apply to flights from the EU and/or operated by European airlines.
You cannot claim flight compensation if you flew from Singapore on a non-EU airline according to European regulations. The table below contains additional information.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Extraordinary circumstances disrupted my Singapore flight — can the airline really deny my compensation claim?
The airline can refuse to compensate you even if your flight was cancelled or delayed for more than 3 hours. Extraordinary circumstances are used to deny flight compensation to passengers when a third party or unforeseen event, rather than the airline, is to blame for the delay or cancellation.
Here are a few examples of extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Don’t worry, you don’t have to worry about the reason behind your Singapore delayed or cancelled flight! Our experts will do all the hard work for you by comparing internal and external aviation data so that you get your Singapore flight compensation.
How long can I claim for my delayed or cancelled flight form Singapore?
The country from which you are flying determines this.
In the United Kingdom, for example, you can submit a claim for flight compensation up to 6 years after your flight, which is one of the longest time frames in Europe. Scotland is an exception, where you have 5 years to file a claim.
How long before I receive my flight compensation for my Singapore flight?
Passengers who file a claim with Flight-Delayed.co.uk typically receive compensation or refund within a few weeks or months, depending on the airline's responsiveness.
If legal action is required (due to the airline's failure to respond or refusal of our initial request), the claim process could take months to years.
Regardless of how long the claim takes, our experts will keep you informed of any developments and will be available to answer any questions!
How long before I receive my flight compensation for my flight from Singapore?
Passengers who file a claim with Flight-Delayed.co.uk typically receive compensation or refund within a few weeks or months, depending on the airline's responsiveness.If legal action is required (due to the airline's failure to respond or refusal of our initial request), the claim process could take months to years.
Regardless of how long the claim takes, our experts will keep you informed of any developments and will be available to answer any questions!
How can I claim for a Singapore flight cancelled or delayed?
A claim specialist will be assigned to your case as soon as your claim is submitted to Flight-Delayed.co.uk. They will then investigate your claim, collect all necessary documentation, contact the airline, and, if necessary, file a lawsuit to protect your rights!
Why claim with Flight-Delayed.com
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About Singapore
Besides being famous for its world-class airport, Singapore also has prominent cultural diversity. The island is home to multiple Asian lifestyles, making it a great melting pot of different traditions. A stroll through the city's many delectable restaurants will reveal this diversity.
Singapore's primary attraction may be its international airport, Changi Airport. Many travellers regularly pass through its halls, whether they land in Singapore or transit to other Asian destinations. The airport is well-known for its waterfall and botanical garden, which are easily accessible. Even if your layover is 8 hours or longer, you will not be bored!
From Europe, several airlines are offering Singapore flights, whether it is their final destination or as a connecting destination: British Airways, Singapore Airlines, Qantas, etc.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation