File TUI complaints and get flight compensation

Was there an issue with your TUI flight? In some cases, you may be entitled to file a TUI complaint and get compensation!

Claim flight compensation for delayed or cancelled flights!

TUI complaints — what you must know

  • You may submit a TUI complaint for a variety of reasons, including flight delays or cancellations and lost luggage.

  • Overbooked, delayed, or cancelled flight? manages the full TUI complaint process and ensures that you receive your flight compensation.

  • Do you want to submit a TUI complaint about a flight delay, cancellation, or overbooking? You could win up to £520.

  • If your luggage is lost, you have to wait 21 days before filing a TUI complaint.

What can I file TUI complaints about?

TUI accepts complaints about:

  • delayed or cancelled flights – you can receive flight compensation of up to £520 per passenger
  • Your airport experience (for example, baggage lost, delayed, or damaged)
  • Concerns about a purchase you made on the plane
  • Onboarding experience or staffing issues
  • Payment issue
  • Any other concerns you encountered during your TUI flight

Was your flight delayed or cancelled?

You can file your TUI complaint online in under 5 minutes!

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What is the TUI complaint procedure if my flight is delayed?

If your flight is delayed by at least 3 hours, each passenger is entitled to compensation of up to £520. To be eligible for compensation, the delay must have been caused by the airline's own carelessness (such as a staff strike or a malfunctioning aircraft).

What is the TUI complaint procedure if my flight is cancelled?

If your flight is cancelled at the last minute (less than 14 days before the scheduled departure), you may be entitled to compensation of up to £520 per passenger. Compensation for cancelled flights is only possible if the airline was at fault (e.g., staff strike, faulty aircraft).

If you were offered a replacement flight but declined it because it did not satisfy your needs, you can register a TUI complaint for a refund of your ticket.

What is the TUI complaint procedure if my flight is overbooked?

You couldn't board your aircraft because the airline overbooked? This is known as denied boarding.

You may be entitled to pay if the airline fails to rebook you on another flight or if the flight they eventually give you arrives more than 3 hours later than scheduled.

How to file a TUI complaint form?

Passengers may find the procedure of making a complaint over a delayed, cancelled, or overbooked aircraft to be lengthy, frustrating, and upsetting. Airlines frequently come up with reasons for declining to provide compensation. Furthermore, they employ strategies such as offering travel vouchers for less than the actual compensation owed to passengers.

This is why we recommend that you begin your TUI complaint for your flight interruption with – our professionals will handle everything on your behalf until you receive your compensation in your bank account. We've been assisting air passengers like you for approximately 15 years and have already recovered compensation for over a million travellers!

What is the TUI complaint procedure for lost or delayed baggage?

You can submit a complaint about delayed or lost baggage directly on the TUI website.

We are unable to assist you with this procedure because we specialised in flight disruptions.

Can you file a TUI complaint for your flight disruption?

Check it now using our free, no-obligation Claim Calculator!

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Frequently Asked Questions on TUI complaints

What is the compensation amount when filing a TUI complaint for a delayed or cancelled flight?

The compensation amount depends on the distance of your flight.

  • For flights shorter than 1,500 km, the compensation is £220.

  • For flights between 1,500 and 3,500 km, the compensation is £350.

  • For flights of over 1,500 kilometres within the EU, the compensation is also £350.

  • For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.

Can I file a complaint for every TUI flight?

Yes! TUI is a European airline, hence all TUI flights must conform to British and European rules.

Why use’s services for my TUI complaint? handles everything for you! There is no need for you to contact the airline or prepare a case because our team of experts manages the claim process on your behalf. This allows you to sit back and relax while we use all of our resources to get you your reimbursement. We will not give up until the airline pays you the compensation you were promised, even if it means going to court.

Why claim with

1m passengers helped

9 legal teams in 9 countries

98% of court cases won

Put your TUI complaint in good hands!

Our experts take care of all the procedures on your behalf!

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