Malaysia Airlines flight delayed or cancelled? Get compensation and a refund!

Perhaps you had a long-awaited trip planned that you knew would be exciting and full of memories, but a flight disruption put a stop to that. Unfortunately, this type of situation is not uncommon for many airlines, including Malaysia Airlines. Have you ever experienced a flight cancellation or delay with Malaysia Airlines? You might be eligible for a refund and/or flight compensation for up to £520! Despite the fact that Malaysia Airlines is not a European airline, certain scenarios when flying with this airline are protected by British and EU regulations — allowing you to claim flight compensation for your delayed or cancelled Malaysia Airlines flight!   Your chances of winning flight compensation will increase since our claim experts will handle the entire claim process for you. No win, no fee.

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Key information

  • If your Malaysia Airlines flight was more than 3 hours late because of a delay, you could be compensated up to £520!

  • Was your Malaysia Airlines flight cancelled fewer than 14 days before departure? You may be entitled to compensation, a refund of your ticket or even both!

  • You can only claim compensation for your Malaysia Airlines flight if it departed from the UK/EU.

  • Claim right away with in under 5 minutes!

Malaysia Airlines flight compensation — what are my rights?

Your rights to flight compensation are only fully guaranteed under specific conditions by British and European regulations because Malaysia Airlines is a non-EU airline.

Your delayed or cancelled flight must have had a UK or EU origin to qualify for Malaysia Airlines flight compensation.

Unfortunately, when travelling to the UK/EU on an airline with its headquarters outside of the UK/EU, your passengers' rights are not protected by applicable UK/EU law.

The following table contains more details.

Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

Delayed Malaysia Airlines flight — get compensation. 

You may be eligible for flight compensation if your Malaysia Airlines flight was delayed by over 3 hours. However, compensation is only granted if the airline is to blame for the delay. See "Extraordinary Circumstances” for more information.

Check if you are eligible for Malaysia Airlines compensation by using our free, no-obligation Claim Calculator.

Our specialists will manage the whole claim process on your behalf if you are eligible. To protect your rights and obtain your money, we'll even go to court! No win, no fee.

Malaysia Airlines flight delay of 3 hours or more?

Find out if you are eligible for compensation of up to £520!

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Cancelled Malaysia Airlines flight — refund and compensation rules 

Depending on the circumstances surrounding the cancellation of your Malaysia Airlines flight, you might be eligible for compensation, a complete refund of your ticket cost, or both!

When can I claim compensation for my cancelled Malaysia Airlines flight?

If your Malaysia Airlines flight was cancelled less than 14 days before the scheduled departure date, you may be eligible for compensation under British and European legislation regarding flight compensation*.

Malaysia Airlines must be the party responsible for the cancellation — for more information on when the airline can legally refuse compensation, see the "Extraordinary Circumstances" section of this article.

*The right to compensation only applies to Malaysia Airlines flights departing from the UK/EU.

When can I claim a refund for my cancelled Malaysia Airlines flight?

If the following criteria are satisfied and your Malaysia Airlines flight from the UK/EU was cancelled, you might be entitled to a refund (see the table below for additional details):

  • You were not given the choice of an alternative flight by the airline.

  • You were given the option of an alternative flight but decided not to take it.

Cancellation noticeAlternative flightCompensation
Fewer than 7 days in advanceDeparts 1h+ earlier or arrived 2h+ laterYes
7-14 days in advanceDeparts 2h+ earlier or arrived 4h+ laterYes
Fewer than 14 days in advanceNo alternative flight offeredYes + refund

You could be eligible for up to £520 in flight compensation for your disrupted Malaysia Airlines flight. allows you to can claim compensation in just a few minutes!

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How much Malaysia Airlines compensation can I get for a delayed or cancelled flight?

The distance of your flight determines the amount of flight compensation, which is then awarded per passenger:

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EUGet £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

flight compensation amount

Extraordinary circumstances — can Malaysia Airlines deny me compensation?

Even if your flight was suddenly cancelled or delayed by more than 3 hours, Malaysia Airlines is not always obligated to compensate you. We refer to these scenarios as "extraordinary circumstances" because they are used as a reason to deny passengers flight compensation when a third party or unanticipated event, rather than the airline, is to blame for the delay or cancellation.

Here are a few instances of extraordinary circumstances:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Airlines frequently make claims of extraordinary circumstances when they didn't happen! They take this action to avoid having to make restitution.

=> Don't fall for the airline's deception. Use our Claim Calculator to determine in a matter of seconds if you qualify for compensation!

How long do I have to claim my Malaysia Airlines compensation and refund?

Three different laws each set a deadline for filing a claim:

  • The law of the country of origin

  • The law of the destination country

  • The law of the country in which the airline has its headquarters

You have 6 years to file a claim for a flight refund and compensation if your flight originated in the United Kingdom.

Different time limits are applicable when travelling from another country. For example, if you were on a Malaysia Airlines flight from Amsterdam to Malaysia, you would only be entitled to submit a claim under Dutch law, which gives you 2 years to file a claim for flight compensation.

Check if you can still qualify to receive compensation and a refund from Malaysia Airlines with our free, no-obligation Claim Calculator.

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How long will it take to get my Malaysia Airlines compensation / Malaysia Airlines refund? 

Passengers who file a claim with typically receive their compensation or refund within a few weeks or months, depending on how responsive the airline is.

The claim procedure could take an additional few months to several years owing to this legal phase if legal action were necessary (the airline was uncommunicative or refused our initial request).

No matter how long the claim takes, our claim specialists will keep you informed of any changes and be available to answer any questions you might have!

How to claim Malaysia Airlines compensation / Malaysia Airlines refund?

Put your claim in the hands of — save time and have the most effective legal partner at your side!

As soon as your claim is submitted to, a claim specialist will be assigned to your case. After that, they will review your claim, prepare all required paperwork, get in touch with the airline, and, if necessary, initiate a lawsuit to protect your rights!

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About Malaysia Airlines 

Malaysia Airlines Berhad initially called Malaysian Airline System and currently operating under the Malaysia Airlines brand, is the national carrier of Malaysia and a part of the Oneworld airline alliance. Kuala Lumpur International Airport serves as the location of the company's headquarters.

Up to 40,000 passengers are transported by Malaysia Airlines every day on experiences influenced by Malaysia's rich diversity. In total, the airline flies to 20 different countries across Asia, Australia, Europe, and the Middle East and within that, 55 destinations.

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