Claim your Condor compensation for cancelled and delayed flights

Your rights in the event of a delayed or cancelled Condor flight

The laws of Europe and the United Kingdom protect your rights as an airline passenger if you were on a Condor flight that was cancelled or delayed. You may be entitled to up to £520 in compensation in the event that your Condor flight is cancelled, in addition to a full ticket refund.

• Was your Condor flight delayed? If your flight was delayed for a minimum of 3 hours, you might be able to claim compensation.

• Was your Condor flight cancelled? You are entitled to a refund if you decided against taking the airline's alternative flight. Furthermore, if your flight was cancelled with less than 14 days left until departure, you could qualify for Condor flight compensation.

• Regardless of the cause of the flight delay, airlines must provide passengers with special assistance, or the "right to care," as mandated by law. Vouchers can be used for communication, food and drink, hotel and transportation. You can pick up the vouchers at the airline service counter at the airport. If the service desk staff won't give you the vouchers, buy what you need nevertheless because the airline is required by law to reimburse your expenses (so long as they are reasonable).

If your flight was cancelled or delayed due to an "extraordinary circumstance," you are not eligible for flight compensation. The airline must be solely to blame for the flight's disruption in order for passengers to receive compensation.

I am travelling outside of the UK/EU with Condor. Am I still eligible for compensation?

When you fly with Condor, your rights as an air passenger are protected under EU Regulation (EC) No. 261/2004, also known as EU261. It states that you may be entitled to flight compensation if your flight is delayed or cancelled.

Were you flying with Condor from or to the UK? In that case, your rights are additionally protected by the 'The Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019'. It's a British version of EU261, enacted following Brexit.

You can still claim compensation if you were flying to a non-EU country. Condor is an airline headquartered in Germany and therefore in the European Union. Because of this, EU261 applies to all delayed and cancelled Condor flights.

However, it’s worth noting that the situation might be different if you were flying with a non-EU/non-UK airline. See the table below for details.

Type of flight	Example	Compensation
Flying with a British carrier	Tokyo to London with British Airways	Yes
Flying with a EU carrier	Amsterdam to London with KLM	Yes
Flying with a non-UK/non-EU carrier from the UK	London to Tokyo with Japan Airlines	Yes
Flying with a non-UK/non-EU carrier to the UK	Tokyo to London with Japan Airlines	No

Condor compensation for cancelled flight

If your Condor flight was cancelled, you might be entitled to a ticket refund, compensation of up to £520, or both, depending on the specifics of the cancellation.

When can I claim compensation for my cancelled Condor flight?

You could claim flight compensation for a cancelled flight if it was cancelled fewer than 14 days before the scheduled departure date.

You must also consider extraordinary circumstances, such as a natural disaster preventing the flight’s takeoff — if these extraordinary circumstances apply to your flight, you may not be eligible for compensation.

When can I claim a refund for my cancelled Condor flight?

If your flight was cancelled and you did not take an alternative flight offered by the airline, you may be eligible for a Condor ticket refund. If you were not offered an alternative flight, you also benefit from a ticket refund.

Can I get flight compensation if I cancel my Condor flight?

If you decide to cancel your Condor flight, you might not be qualified for flight compensation under British/European air passenger rights legislation. To learn more about Condor's refund and compensation policies, you can visit their website or contact them directly.

Condor missed connection flight due to delay or cancellation

If you booked your reservations for both flights at the same time and the delay or cancellation fits the requirements, you might be eligible for compensation and/or a ticket refund under UK/EU air passenger rights legislation.

Condor is offering me a travel voucher instead of a refund — should I accept it?

We do not recommend agreeing on a travel voucher instead of a refund. The two reasons are as follows:

1. Accepting a travel voucher obligates you to fly with the same airline in the future. Furthermore, the airline usually assigns a time limit to use the voucher

2. If the airline declares bankruptcy, you might no longer be able to convert your voucher into a cash refund — in other words; your money will be lost.

=> Have you already accepted a Condor travel voucher? You might be able to change it for a monetary refund.

Condor overbooked flight — get a refund, compensation and extra care

Overbooking is a common occurrence among airlines. They frequently sell more tickets than there are seats on the plane, and if they can't find enough volunteers to give up their reservations, people may be denied boarding against their will.

=> Learn more about your rights in the event of Condor overbooking

Check your Condor flight status

Before heading to the airport, check the status of your flight to be prepared for any surprise changes to your schedule. To follow your Condor flight, go to the airline's, the airport's, or a flight tracker website.

How much Condor compensation can I get for a delayed or cancelled flight?

The amount of compensation depends on the flight distance.

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get £220 per passenger
Flight between 1,500 and 3,500 km	Get £350 per passenger
Flights of over 1,500 kilometres within the EU	Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU	Get £520 per passenger

Extraordinary circumstances — can Condor deny me compensation?

We call extraordinary circumstances situations in which the delay or cancellation is not the airline's fault. If any of the below apply to your Condor flight delay or cancellation, you might not be entitled to flight compensation.

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
  

However, you should be aware that airlines sometimes claim that extraordinary circumstances occurred when they actually did not! They do so in hope that they can avoid paying out flight compensation to passengers.

Claim your compensation and refund today with the help of Flight-Delayed.co.uk to increase your chances of receiving Condor compensation and refund. We will investigate your claim thoroughly and hold the airline accountable. For your convenience, we only work on a 'no win, no fee' basis.

How long do I have to claim my Condor compensation and refund?

If you are flying to or from the UK, you have 6 years to claim Condor flight compensation / Condor flight refund. Scotland is the exception, as you have 5 years there to claim.

If your itinerary does not include the UK, local laws will apply.

Use our free Claim Calculator to check if you can still claim Condor compensation and refund.

=> Check if you can still claim Condor compensation and refund

How long will it take to get my Condor compensation / Condor refund?

Passengers who file flight refund and flight compensation claims with us typically receive their funds within a few weeks or months.

However, if the airline is unresponsive and/or the claim must be filed in court, the wait time could be extended by several months or even years.

No matter how long your claim process takes, our legal experts will stay in touch with you every step of the way and keep you updated on any significant changes to your claim.

How to claim Condor compensation / Condor refund?

First, you should determine whether you are eligible for flight compensation or a refund. You can do it in less than a minute using our Claim Calculator.

If you are entitled to flight compensation and/or a refund, you can choose to let our team of experts handle the rest, allowing you to relax while we ensure you receive the compensation you deserve.

It will take you a few more minutes to ensure that you have uploaded all of the necessary documents to our platform. Our legal team will then take over, beginning with assessing your claim, preparing legal documentation, contacting the airline's decision-makers, and, if necessary, taking your claim to court.

Please visit our Price List page if you wish to learn more about our fees.

If you are ready to claim, start the process right away — you can do it straight from your phone or computer!

About Condor

Condor is a German airline founded in 1955, with Frankfurt Airport being its main base. Condor operates both medium and long-haul flights to the Mediterranean countries and Africa, Asia, North/South America and the Caribbean. In total, the airline flies to more than 80 countries worldwide.

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Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation