ANA flight delayed or cancelled? Get flight compensation and a refund!

Was your ANA flight delayed or cancelled in the past 6 years? Even though All Nippon Airways (ANA) is a Japanese airline, you could — in some situations — be eligible to receive up to £520 in flight compensation and/or a refund! Our experts working in 9 different countries will take care of the entire claim process for you. No win, no fee.

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Key Takeaways

  • ANA flight delayed by 3+ hours? You could get flight compensation of up to £520 per passenger!

  • Was your ANA flight cancelled less than 14 days before departure? You could be entitled to both flight compensation and a ticket refund!

  • Take note: you can only submit a flight compensation claim for your ANA flight if it departed from a European airport.

  • Claim with and benefit from over 10 years of experience dealing with airlines all over the world! It only takes a couple of minutes!

ANA flight compensation — what are my passenger rights?

ANA is a non-EU airline. However, British and European regulations still protect your rights to flight compensation in specific situations.

To claim ANA flight compensation, your delayed or cancelled flight must have departed from a European airport.

Unfortunately, when flying to the UK/EU on an airline based outside of the UK/EU, your passenger rights are not protected by the UK/EU legislation (see table below).

Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

ANA flight delayed? Claim compensation up to £520 per passenger

You could be eligible to receive flight compensation if:

  • Your ANA flight was departing from a European airport


  • It was delayed by more than 3 hours

However, note that you can only claim compensation if the airline was at fault for the delay. See the "Extraordinary Circumstances” section of this article for more information.

Check now if you are eligible for ANA compensation with our no-obligation Claim Calculator. If you are eligible, our team will handle the entire claim process on your behalf. We will even defend your rights in court to get you your deserved money. We have over 10 years of experience and a legal success rate of 95%! No win, no fee.

You could get up to £520 per passenger for your delayed or cancelled ANA flight.

You can claim compensation with us in just a few minutes!

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Cancelled ANA flight — refund and compensation rules 

Depending on the situation behind your ANA flight's cancellation, you may be entitled to flight compensation, a refund, or both!

When can I claim compensation for my cancelled ANA flight?

You can claim flight compensation for a cancelled ANA flight if it was cancelled less than 14 days before the original departure date*.

Note that ANA must be the party responsible for the cancellation. For more information on when the airline can refuse to pay compensation, see the "Extraordinary Circumstances" section below.

*The right to compensation for ANA flights applies only to flights departing from European airports.

When can I claim a refund for my cancelled ANA flight?

If your ANA flight was cancelled, you could be eligible to request a refund if the following conditions are met (see the table below for more information):

Cancellation noticeAlternative flightCompensation
Fewer than 7 days in advanceDeparts 1h+ earlier or arrived 2h+ laterYes
7-14 days in advanceDeparts 2h+ earlier or arrived 4h+ laterYes
Fewer than 14 days in advanceNo alternative flight offeredYes + refund
  • The airline did not provide you with an alternative flight,


  • You were offered an alternative flight but decided not to take it

ANA flight delayed by 3 hours or more?

Check if you're entitled to compensation of up to £520!

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How much ANA compensation can I get for a delayed or cancelled flight?

The amount of flight compensation depends on the distance of your flight and is per passenger:

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EU
Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

flight compensation amount

Extraordinary circumstances — can ANA deny me compensation?

Even if your ANA flight was delayed by more than 3 hours or cancelled at the last minute, ANA could still deny you compensation. This could happen if the disruption was caused by a third party or force majeure. Such situations are referred to as extraordinary circumstances.

Some of the most common extraordinary circumstances are:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

It is possible that ANA falsely claims that an extraordinary circumstance occurred! They do this to avoid having to pay compensation.

=> Don’t let the airline trick you. Check if you are eligible in just a minute using our Claim Calculator!

How long do I have to claim my ANA compensation and refund?

Did your ANA flight depart from the UK? Then you can claim for up to 6 years after your flight.

However, if you were leaving from another European country, different time limits would apply to your flight:

  • The law of the country of origin

  • The law of the destination country

  • The law of the country in which the airline is based

Check if you can still claim ANA flight compensation and a refund with our free Claim Calculator.

Optimise your chance of a successful ANA claim.

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How long will it take to get my ANA compensation / ANA refund? 

Passengers claiming with usually receive their money back within a few weeks or months.

If the airline is not responsive and/or the claim needs to be filed in court, the wait time could be extended by months or years.

Submit your claim with, our team of experts all over the world will keep you informed of important developments and will be available to answer any questions you may have.

How do I claim ANA flight compensation and refund?

Claim now and in less than 5 minutes with — it maximises your chances of a successful ANA claim!

First, upload all required documents to our platform. From there, our legal team will analyse your claim, procure legal documents, contact the airline, and, if necessary, take your claim to court on your behalf. No win, no fee.

Why claim with

1m passengers helped

9 legal teams in 9 countries

98% of court cases won

If you wish to learn more about our fees, please visit our Price List page.

Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!

About ANA 

ANA, also known as All Nippon Airways, is a Japanese airline based in Tokyo, Japan. The airline was created back in 1952. ANA operates flights within Japan and to international destinations. Internationally, ANA flies all over Europe, Asia, Oceania, and both North and South America. From Europe, ANA flies to London, Brussels, Dusseldorf, Frankfurt, Munich, Paris and Vienna.