Icelandic PLAY airlines flight delayed or cancelled? Get compensation and a refund!
Even a trip to such a beautiful place as Iceland can get inconvenient if you have issues with your flight. However, if your PLAY flight to or from Iceland has been cancelled or significantly delayed, know that you might be eligible for flight compensation of up to £520!
Read on to learn more about the regulations protecting your air passenger rights — or claim your compensation now using our easy-to-use online system. It will take you only a few minutes!
What you should know
PLAY is a new low-cost airline travelling between Iceland and the biggest European cities. Flights to the USA are being planned for 2022.
Flights between Iceland, the UK, and the EU, fall under the European and British air passenger rights regulations.
PLAY flight delayed by at least 3 hours? Claim up to £520 in compensation!
PLAY flight cancelled? You can claim a full monetary flight refund!
Was your PLAY flight cancellation announced fewer than 14 days prior to departure? You can claim up to £520 in compensation!
Check if you are eligible for PLAY compensation and refund using our free, no-obligation Claim Calculator.
Table of contents
- When can I claim a PLAY refund?
- When can I claim cancelled PLAY flight compensation?
- When can I claim both a cancelled PLAY flight refund and compensation?
PLAY / Fly Play is a successor to another low-cost Icelandic airline, WOW Air. In late March 2019, WOW Air abruptly ceased operations and declared bankruptcy, with a number of the company’s key executives announcing potential revival plans in the near future.
A few months later, in July 2019, Arnar Már Magnússon and Sveinn Ingi Steinþórsson, two former executives at WOW Air, announced the formation of WEB Air — WEB meaning ‘We Are Back’. Later the airline’s name changed to PLAY / Fly Play. The inaugural flight of PLAY, from Keflavik International Airport to London Stansted Airport, took place on the 24th of June 2021.
PLAY is headquartered in Reykyavik, Iceland. Their hub is the local Keflavík International Airport. The airline currently flies between Iceland and a number of European destinations, including London, Paris, Berlin, Amsterdam, as well as a number of Spanish cities, such as Gran Canaria and Tenerife.
The airline is planning expansion to the American market in the summer of 2022.
PLAY’s fleet currently includes mostly Airbus A321neo planes, which usually have about 200 seats, depending on the exact specification picked by an airline. PLAY also ordered additional Airbus A320neo planes to be delivered between 2022 and 2023.
Delayed or cancelled PLAY flight? We will fight for your right to compensation and refund!
No win, no fee.
While Iceland is not part of the European Union, the country is a member of the European Economic Area (EEA). This means that the flights to and from Iceland fall under the European Regulation (EC) No. 261/2004, also called the Flight Compensation Regulation. Additionally, the rights of British passengers are covered by the 'The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019’ — a British version of the EU regulation, adopted after Brexit.
Under the aforementioned regulations, passengers have the right to refund and compensation when it comes to selected cancelled and delayed flights to and from Iceland.
- Was your PLAY flight delayed by at least 3 hours? If the airline is the party at fault, you can claim up to £520 in PLAY flight compensation.
- Was your PLAY flight cancelled? If you decided not to take the alternative flight offered by the airline, you can claim a full monetary refund. Additionally, if PLAY announced the flight cancellation fewer than 14 days prior to departure, you might be also entitled to compensation.
Flying with Icelandair? The same rules apply!
Claim up to £520 in compensation today!
If your PLAY flight was delayed by at least 3 hours, you are entitled to flight compensation.
When it comes to a delayed flight between Iceland and the UK or Europe, you will most likely be eligible for £350.
However, if you are flying with PLAY to the United States and you arrive at your destination at least 3 hours late, you can claim £520.
The exact European and British regulations regarding PLAY flight compensation are as follows:
For all flights of fewer than 1,500 km, the compensation is £220.
For all flights between 1,500 and 3,500 km, the compensation is £350.
For all flights of over 1,500 kilometres within the EU*, the compensation is also £350.
For all flights of over 3,500 kilometres outside of the EU*, the compensation is £520 — however, if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
*Including Iceland, as — despite not being part of the EU — the country is a member of the EEA (European Economic Area).
Was your PLAY flight cancelled? Depending on the exact circumstances of the cancellation, you might be eligible for a full monetary refund, compensation, or both!
If your flight was cancelled and you were not offered an alternative flight — or the alternative flight doesn’t fit your schedule and you don’t want to take it — the airline is obliged to refund you the full price of the ticket.
Don’t accept vouchers, you are entitled to an actual money refund!
Generally, according to European and British regulations, if your flight was cancelled fewer than 14 days prior to departure, you can claim compensation of up to £520.
However, you should also consider additional criteria regarding the alternative flight offered by the airline (see table below) as well as the so-called extraordinary circumstances.
You can claim both PLAY compensation and refund if your flight was cancelled fewer than 14 days before departure and you did not take any alternative flight offered by the airline.
To receive compensation, you also need to consider additional criteria in regards to the alternative flight (see table below) as well as extraordinary circumstances.
Are you unsure whether you are eligible for PLAY flight compensation and refund?
Check it in as little as a minute with our free, no-obligation Claim Calculator.
I had a delayed/cancelled PLAY flight to the United States. Can I still claim compensation and a refund?
Yes, you can.
As Iceland is a member of the European Economic Area, all PLAY flights are covered by the European flight compensation regulations.
However, it’s worth remembering that the rules are different for flights with airlines that are not headquartered in the EU/EEA or in the UK.
There are situations in which the airline can rightfully deny your claim. We call these extraordinary circumstances:
Bad weather, for example thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry.
HOWEVER! A strike of a specific airline/their crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, it’s worth noting that some airlines often reject even the valid claims on the basis of extraordinary circumstances. This happens especially often to passengers who decide to claim their flight compensation individually, without the help of a legal representative experienced in the matter of air passenger rights.
Maximise the chances of successful PLAY flight compensation and refund claim with the help of our experts. We boast over a decade of experience in helping passengers get their money back, have legal teams in 9 countries, and work exclusively on a ‘no win, no fee’ basis — so there is no financial risk for you when claiming.
Claim now in as little as a few minutes using our smart online system.
Maximise your chances of getting PLAY flight compensation.
Claim today with Flight-Delayed.co.uk
If you are flying to or from the UK, you have up to 6 years after the original departure date to claim your compensation or refund.
If you are flying from an EU member state, the time to submit a claim varies country by country.
Use our free Claim Calculator to quickly check whether you are eligible for PLAY compensation or refund.
In many cases, we are able to get your money from the airline within a few weeks to a few months.
However, there are situations where this might take longer. If the airline is unresponsive or denies your claim, we might need to take your claim to court and fight for your rights there. If that’s the case, the wait time might get extended by a few additional months or even years.
Rest assured, though, that we will fight for your rights until the very end and keep you posted on any updates regarding your claim. And, as we work on a ‘no win, no fee’ basis, we won’t charge you anything until the airline pays out your money.
With Flight-Delayed.co.uk, it takes just a few minutes to submit a flight compensation claim.
Start the process now right from your phone or your computer.
First, we recommend you double-check whether you are for sure entitled to PLAY compensation and/or a PLAY refund using our free, no-obligation Claim Calculator.
Afterwards, you can either submit a claim directly with the airline or let us handle the whole process for you. You will only need to upload all relevant documents regarding your flight into our smart online system and we will take it from there. Our team will build a strong case for you, reach out to the right people at the airline, follow all applicable legal procedures and — if needed — fight for your rights in court.
Why claim PLAY airlines compensation and refund with Flight-Delayed.co.uk?
Helping passengers since 2010
Legal teams in 9 countries
98% of court cases won
‘No win, no fee’ — always
If you wish to learn more about our fees, visit our Price List page.
Otherwise, if you are ready to claim, start the process right away using your phone or your computer!
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation