In the European Union, the rights of air passengers are protected by the European Regulation (EC) No. 261/2004, commonly known as EU261. In the UK, a post-Brexit British adaptation of the EU261, ‘The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019’, protects air passengers departing from the UK or flying with a UK-based flight carrier.
What do these regulations say about your air passengers' rights with delayed or cancelled Wizz Air flights? ?
Was your Wizz Air flight delayed by at least 3 hours? If the airline is at fault, you can claim up to 600€ in Wizz Air flight compensation.
Was your Wizz Air flight cancelled? If you decided not to use any alternative flight offered by the airline, you can claim a full monetary refund. Plus, if the cancellation was announced fewer than 14 days prior to departure, you might be also entitled to compensation.
Regardless of the reason or type of flight disruption, Wizz Air is required to provide you with special assistance known as the "right to care." This assistance encompasses provisions such as food and beverage vouchers, communication services, and accommodations and transportation if necessary. You can request these provisions directly at Wizz Air’s service desk at the airport. If Wizz Air refuses to provide you with a voucher, you can obtain the necessary items and cover the expenses yourself. In such cases, Wizz Air must reimburse you for reasonable expenses incurred.
Important Note: If your Wizz Air flight was delayed or cancelled due to "extraordinary circumstances," you might not qualify for flight compensation. In order for Wizz Air to provide flight compensation, they must be accountable for the flight disruption.
Compensation for a delayed Wizz Air flight is awarded when the passenger arrives at their final destination at least 3 hours late. The flight delay must also be at the fault of the airline according to the British and EU air passenger rights regulations.
To determine your eligibility for delayed compensation with Wizz Air, you can utilize our free Claim Calculator. Within a few minutes, you will receive an evaluation of your eligibility for compensation. If deemed eligible, we can manage the entire claims process on your behalf, operating under a "no win, no fee" policy. Furthermore, if necessary, we are ready to advocate for your rights in a court of law.
Did Wizz Air cancel your flight? You can ask for a refund (not a voucher!) and might be eligible for cancelled Wizz Air flight compensation of up to £520!
You can claim a refund from Wizz Air if your Wizz Air flight was cancelled and you did not take an alternative flight offered by the airline. Additionally, if no alternative flight was provided by Wizz Air, you will also be eligible for a ticket refund.
In order to be eligible for Wizz Air flight compensation, your Wizz Air flight must have been cancelled fewer than 14 days prior to departure and is at the fault of the airline (read “Extraordinary Circumstances” section for more details). Additional criteria apply in regards to the alternative flight offered by the airline.
See the table below to learn more or check your eligibility within as little as a minute by using our free, no-obligation Claim Calculator.
You can claim both Wizz Air compensation and refund if your flight was cancelled fewer than 14 days prior to departure and...
You were not offered an alternative flight by Wizz Air.
You were offered an alternative flight but decided not to take it. However, the proposed alternative flight must meet the criteria presented in the table below.
When can I claim compensation for my cancelled flight?
Fewer than 7 days in advance
Alt. flight departs 1h+ earlier or arrives 2h+ later
Between 7-14 days in advance
Alt. flight departs 2h+ earlier or arrives 4h+ later
Fewer than 14 days in advance
No alternative flight offered
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Alt. flight departs 1h+ earlier or arrives 2h+ later||Yes|
|Between 7-14 days in advance||Alt. flight departs 2h+ earlier or arrives 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes|
If you decide to cancel your Wizz Air flight, it is important to understand the refund policy as you will not be able to receive a full refund from the airline. According to Wizz Air's regulations, you can receive a refund minus the cancellation fee if you cancel the flight earlier than the 14th day before departure. A higher fee applies if you cancel within 14 days of the departure. For more information, please refer to the Wizz Air website for detailed information on flight cancellation refunds.
If you have missed a connecting flight due to a delay or cancellation of your Wizz Air flight, and both flights were booked under the same reservation, you may be eligible for compensation and/or a refund for the entire journey, provided that the delay or cancellation meets the specified criteria mentioned above.
Yes, you can.
The only exemption would be some of the Wizz Air Abu Dhabi flights. As this specific subsidiary of Wizz Air is based in a non-EU country, the EU regulations don’t apply to it. However, if your Wizz Air Abu Dhabi itinerary includes an EU country (the airline flies to countries like Greece and Cyprus), you can claim Wizz Air compensation and refund for a flight from Europe to Abu Dhabi. As shown in the table below, this does not apply to flights from Abu Dhabi to Europe.
Can I claim compensation for a flight outside of Europe?
Flying with a British carrier
Tokyo to London with British Airways
Flying with an EU carrier
Amsterdam to London with KLM
Flying with a non-UK/non-EU carrier from the UK
London to Tokyo with Japan Airlines
Flying with a non-UK/non-EU carrier to the UK
Tokyo to London with Japan Airlines
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with an EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
The amount of your flight compensation depends on the distance of your flight — the longer the distance, the higher the compensation amount.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
According to the European air passenger rights regulations, there are certain situations in which the airline can rightfully deny your claim. We call these extraordinary circumstances.
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, you should be aware that airlines often use extraordinary circumstances as an excuse to deny rightful claims, especially when passengers submit claims individually, without the help of a legal representative.
If you want to maximise your chances of a successful claim, we recommend you claim with Flight-Delayed.co.uk. We will efficiently process your claim, prepare all the necessary documentation, send it to the right people at the airline, and — if necessary — fight for your rights in court.
This depends on:
The law in the country you are flying from.
The law in the country you are flying to.
The law in the country the airline is headquartered in.
Passengers can always choose the most favourable law.
For example, if you are flying with Wizz Air from Berlin to Budapest, you can either choose to claim based on German law (3 years) or Hungarian law (5 years).
If you want to make sure if you can still claim Wizz Air compensation and refund, use our free, no-obligation Claim Calculator.
Most often, it takes a few weeks to a few months to get compensated.
However, if the airline is unresponsive or your claim needs to be taken to court, the wait time may get extended by additional few months or even years.
“They manage to claim my compensation by Wizz Air after I was denied boarding last min on the flight. Wizz Air never bothered to put me on the next flight or return my money for the ticket and the luggage despite my requests to them - they just ignored my requests for months. Flight-Delayed were so helpful they are very professional, very informative in every step they took. I will highly recommend them to anyone facing same problem.”
Rest assured, however, that if you decide to claim your Wizz Air compensation and refund with Flight-Delayed.co.uk, we will fight for your rights until the very end. We will build a strong case, keep you posted on any crucial developments, and — if needed — fight for you in court. All this on a ‘no win, no fee’ basis, for your convenience.
Start with double-checking whether you are for sure entitled to Wizz Air compensation and/or a refund. You can do this using our free, no-obligation Claim Calculator.
Afterwards, you can either claim the Wizz Air compensation and/or a refund directly from the airline or let us do all the tiresome work for you. We’ll carefully analyse your case using our flight and weather data, gather documentation, and reach out to the right people at the airline. If the airline denies the claim, we will take it to court and fight for your rights there.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
How to check my Wizz Air flight status? — Latest updates on Wizz Air flight delayed, cancelled or disrupted today?
Preparing in advance is a crucial step to ensure a seamless and stress-free travel experience. Therefore, it is best to stay informed and up-to-date with the latest information regarding your flight status. By downloading Wizz Air mobile app or checking the airline's website, you can receive real-time updates on your flight status and anticipate any possible delays, cancellations or disruptions.
Wizz Air is a low-cost airline operating across Europe and a few destinations in the Middle East and North Africa. Despite being the largest Hungarian airline, it is not the country’s flag carrier.
Currently, Wizz Air has a fleet of approximately 120 aircraft, flying more than 710 routes between over 40 countries. The airline’s subsidiaries include Wizz Air UK and Wizz Air Abu Dhabi — as the latter does not operate under the European jurisdictions (Wizz Air Abu Dhabi flies mostly between Abu Dhabi and non-EU destinations, such as Egypt and Ukraine), most of its flights are not covered by the flight compensation and refund regulations we describe below.
According to the data provided by Civil Aviation Authority (CAA) in April 2023, Wizz Air performed the worst in punctuality in the UK, with an average delay of 46 minutes and six seconds.
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