Wherever you are flying with Volotea, your air passenger rights are protected under the EU regulation 261/2006, often referred to as the EU261 or the Flight Compensation Regulation. This law guarantees that if your flight is significantly delayed or cancelled and the airline is at fault for the disruption, you can claim compensation and — in the case of cancellations — a flight refund as well.
Was your Volotea flight delayed? If your Volotea flight was delayed by at least 3 hours and the delay was the airline’s fault, you can likely claim up to £520 in Volotea flight compensation.
Was your Volotea flight cancelled? If you did not take an alternative flight offered by the airline, you can claim a full monetary refund — don’t accept vouchers! If Volotea announced the cancellation of your flight fewer than 14 days prior to the original departure date, you might be also entitled to flight compensation of up to £520.
Regardless of the cause of the delay, airlines have to provide special assistance, or the "right to care," to passengers. Vouchers can be redeemed in restaurants, hotels and companies that provide transportation. You can pick up the vouchers at the airline service counter at the airport. If the service desk staff won't give you the vouchers, buy what you need nonetheless because the airline is required by law to reimburse your charges (as long as they are within reason).
If your flight was cancelled or delayed due to an "extraordinary circumstance," you are not capable of receiving flight compensation. Customers are only eligible for compensation if the airline is the only party at fault for the delay or cancellation of the flight.
If your Volotea flight got significantly delayed, there is a high chance you can claim compensation of up to £520.
You can claim Volotea compensation of up to £520 if:
Your Volotea flight was delayed by at least 3 hours.
The airline is the party at fault for the delay.
(You need to consider the so-called extraordinary circumstances, such as bad weather or political instability in the country. If these apply to your flight, you might be not eligible for compensation.)
Depending on the exact circumstances surrounding your flight cancellation, you might be entitled to cancelled flight compensation of up to £520 and/or a full monetary refund.
Generally, if your flight was cancelled fewer than 14 days before the original departure date, you can claim cancelled flight compensation of up to £520. Some additional criteria apply in regards to the alternative flight that the airline might or might not offer you. We explain these criteria in detail in the table below.You also have to remember about extraordinary circumstances, such as bad weather or travel restrictions at your destination. If these apply to your flight, you might not be eligible for compensation.
You can claim your Volotea refund if your flight was cancelled and you were not offered any alternative flight or you were offered one but decided not to take it.
You can do so if your flight was cancelled fewer than 14 days prior to the original departure date and if you decided not to take any alternative flight offered by the airline. To receive compensation, you also need to take into consideration additional criteria in regards to the alternative flight offered by the airline (see the table below) as well as extraordinary circumstances.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
If you decide to cancel your Volotea flight, you might not be qualified for flight compensation under British/European air passenger rights legislation. To learn more about Volotea's compensation and refund policies, go to their website or contact their customer care team.
If you booked both flights under the same reservation and the delay or cancellation fits the requirements, you may be eligible for compensation and/or a ticket refund.
We do not recommend it — and there are two reasons for that.
If you accept a travel voucher, your money is frozen. You have to fly again with the same airline and the voucher expiry date is usually quite short.
A voucher does not protect your money in the event of the airline’s bankruptcy — you simply lose your money.
Before heading to the airport, check the status of your flight to be prepared for any unforeseen changes to your schedule. To keep track of your Volotea flight, go to the airline's website, the airport's website, or a flight tracker site.
The amount of compensation that is possible to receive will change depending on the distance of your flight.
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
The so-called extraordinary circumstances are situations in which the flight gets cancelled or delayed not because of the airline but because of a third party or force majeure. The most common extraordinary circumstances are:
Bad weather, for example thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry.
HOWEVER! A strike of a specific airline/its crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Generally, you may have up to 6 years to claim your flight compensation and refund.
To be more precise, this depends on:
The law in the country you’re flying from
The law in the country you’re flying to
The law in the country where the airline is headquartered
The passenger can choose the most favourable law when claiming.
For example, if you are flying from France to Greece with Volotea (a Spanish airline), you have 5 years to claim as in all 3 countries the statute of limitations is 5 years.
=> Check if you can still claim Volotea compensation and refund
Passengers who claim with Flight-Delayed.co.uk ofter receive money on their account within a few weeks or months.
Be aware, however, that if the airline is unresponsive and/or the claim has to be taken to court, the wait time might get longer — from up to a few additional months to up to a few years.
But with Flight-Delayed.co.uk, you don’t have to stay alert all the time after submitting your claim. We make the claiming process easy — you just provide us with basic details regarding your flight and we take care of all the rest, including fighting for your rights in court, if needed.
No matter how long your claim will take, we will keep you updated on its progress and be there to answer any of your questions. For your convenience, we work exclusively on a ‘no win, no fee’ basis.
First, make sure if you are indeed eligible for compensation or a refund — you can do so by using our free, no-obligation Claim Calculator.
Then, you can either try to claim by yourself or let us handle the work for you. When claiming with Flight-Delayed.co.uk, the whole process will take you as little as a few minutes — you just provide us with basic info regarding your flight, we take care of all the rest. We will thoroughly analyse your claim, get it to the right people at the airline, and — if needed — fight for you in court as well. All this on a ‘no win, no fee’ basis.
If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
Volotea is a Spanish low-cost airline, established in 2011 by the founders of another Spanish airline — the largest one in the country — Vueling. Volotea flies between multiple EU countries, focusing especially on the Spanish, French, Italian, and Greek markets. Additionally, the airline also flies to a number of destinations in North Africa.
Currently, Volotea does not fly to the UK. However, the airline does fly from Cork to Verona.
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- Claim Calculator — check if you are eligible for compensation