Turkish Airlines: flight delayed, cancelled or overbooked? You may be entitled to compensation
Was your flight with Turkish Airlines delayed, cancelled or overbooked? Then you have the right to claim up to € 600,- per person from the airline. Some criteria must be met, but you can check your flight for free with our claim calculator below and find out if you can claim compensation.
Your rights as a passenger when travelling with Turkish Airlines
According to Regulation (EC) No 261/2004 of the European Parliament, you are entitled to compensation if a flight is delayed for three hours or more, or if you've arrived at your final destination with a delay greater than two hours after a cancellation (when you were informed of the disruption is also important). If your flight was overbooked and you were denied boarding, you may also be entitled to compensation.
What conditions make you eligible for compensation for your Turkish Airlines flight?
If your flight originated from a member state of the European Union.
If your flight originated from an airport located in a country outside the EU to an airport situated in a member state of the EU and the operating airline is of EU origin.
If you've missed your connecting flight after a delay originated in the EU.
Deadline: You are eligible to claim compensation for up to 6 years (in the United Kingdom and Ireland) after the date of the flight. Make sure you stay within this time frame.
Time of your delay: If your flight is delayed you are eligible for compensation if you arrive at your final destination with a delay of 3 hours or more. When it comes to cancellations, you are eligible if you've arrived at your final destination with a delay of 2 hours or more. When you were informed of your cancellation might influence if you are entitled to receive compensation.
Eligibility to receive compensation for a flight delay or cancellation may only apply if:
You have a confirmed reservation for a flight.
You are not travelling free of charge or at a reduced fare. For example, if you work for an operator and are travelling for free on their behalf.
You are travelling by motorised fixed-wing aircraft.
You are not travelling on a cancelled package tour that was cancelled for other reasons than the cancellation of the flight.
Other more specific criteria may apply. To read about more conditions that may apply visit our delays and cancellations pages.
If your flight is delayed, cancelled or overbooked, what care are you entitled to be given by Turkish Airlines?
Meal and refreshments depending on the passenger’s waiting time.
Hotel accommodation if you are required to stay overnigh or circumstances arise in which the passenger is in need of additional necessary stay on top of what the passenger had predetermined
How much compensation can you claim for a Turkish Airlines flight?
€250 for all flights of 1500 kilometres or less between both destinations.
€400 for all intra-EU flights (between two EU members) of more than 1500 kilometres as well as for all other flights between 1500 and 3500 kilometres.
€600 for all other flights that do not count under the conditions mentioned above.*
*You may only receive 50% of the amount if you have reached your final destination with a delay greater than three hours but less than four. The total amount to receive in compensation is set in the regulation and is defined in Euros.
Possible difficulties when claiming compensation from an airline
You are not entitled to receive compensation for your flight's disruption if it has been delayed or cancelled because of an extraordinary circumstance. These may include:
Weather conditions that make it difficult for the flight to operate safely.
Wildcat strikes in which an aircraft is unable to fly due to missing crew, pilots and other operating staff.
However, airlines often misuse the argument of extraordinary circumstances to reject claims that are perfectly valid. Therefore, passengers need to take the airlines to court in order to receive the compensation that they are entitled to.
The information needed to claim for your Turkish Airlines flight
This is often information that you are given after the booking process when you receive your booking confirmation.
Important documents and receipts in relation to the flight or the delay
Compensation if your Turkish Airlines flight has been affected by a strike
Strikes are part of flight irregularities. According to Regulation (EC) No 261/2004, you are not able to claim compensation if the strike is to be determined a "wildcat strike". However, if the airline was informed previously and had the opportunity to avoid all disruptions, you may be very well entitled to compensation. If you are still unsure if you have the right to claim, you can submit your claim with Flight-Delayed and our team will check the circumstances that affected your flight.
Service and Customer Satisfaction within Turkish Airlines
In 2018 Turkish Airlines ranked in 10th place amongst the biggest airlines in the world. From August 2019, the airline operates to and from 306 destinations using 346 aircraft. Last year, Turkish Airlines transported 75+ million passengers with low rates of delay, ranking in 12th place with an on-time performance of 75.39%.
Flight-Delayed will fact-check the airline if your flight has been delayed or cancelled
If you are sure that your circumstances match those of the conditions mentioned above then let us assist you with your claim. Using our databases and legal expertise, we can determine if you really are eligible for compensation for your Turkish Airlines flight disruption.
We are able to take care of all the processes involved with claiming and are more than happy to take the hassle off your hands.We operate under a no win, no fee structure. If we need to take your case to court, we'll take on all of the risks and cover the legal fees. Only if you get paid will we charge a 25% success fee. And finally, we have a 98% success rate in court.
Questions? Contact us!
Have you read the information but still have questions that you would like us to answer? Contact us! we are more than happy to assist you with any of your queries. You can email us at email@example.com or contact us on Facebook or Twitter.
Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.
Siu Wan Lee
Tuesday 26 July 2016
Really simple to use, and didn't take very long for my claim to be processed.
Alice C Farmer
Thursday 21 July 2016
I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.
Wednesday 20 July 2016
Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...
Wednesday 13 July 2016
Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!
Friday 17 June 2016
This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.
Tuesday 7 June 2016
i have had great help with the flight delayed trip thankyou very much to u and team
Friday 3 June 2016
Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason.
For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation.
it's very easy to fill out the form to Claim and they answer/help right away.
you should try with this even though Airline already refused to pay you with several reason.
Monday 30 May 2016
It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31.
Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.
Friday 27 May 2016
Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you
Janet Okorn Beech
Thursday 26 May 2016
Didn't expect result But cash son it's way to.me. Thank you. Great company
Tuesday 24 May 2016
What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough
Monday 23 May 2016
Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going
Wednesday 18 May 2016
Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.
Thursday 12 May 2016
My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss.
I have received £195.62 minus a 25% charge, I actually received £145.07.
All this took approx 5 weeks from beginning of claim to having payment into bank.
HIGHLY RECOMMEND and thank you flight-delayed
Tuesday 10 May 2016
Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.
Monday 9 May 2016
What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.
Saturday 7 May 2016
Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.
Wednesday 4 May 2016
Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim.
Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.
Tuesday 19 April 2016
My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!
Tuesday 12 April 2016
Claim your compensation now:
quick, easy and custom-made