Are you flying with Turkish Airlines from the UK or Europe? Turkish Airlines is a non-EU airline — therefore, your rights to flight compensation are not always covered by the British and EU legislation.
You need to be travelling from the UK/EU to be eligible for Turkish Airlines flight compensation.
More generally, if you are flying from the UK or the EU, it doesn’t matter which airline you are flying with. The EU and British flight compensation regulations apply to all EU and UK flights, even with non-EU airlines.
Unfortunately, when flying to the UK/EU with a non-EU airline, your passengers' rights are not covered by the British and European flight compensation regulations. See the table below for more details about when you can get flight compensation as a UK/EU air passenger.
Can I claim compensation for a flight outside of Europe?
Flying with a British carrier
Tokyo to London with British Airways
Flying with an EU carrier
Amsterdam to London with KLM
Flying with a non-UK/non-EU carrier from the UK
London to Tokyo with Japan Airlines
Flying with a non-UK/non-EU carrier to the UK
Tokyo to London with Japan Airlines
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with an EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
If you have experienced flight cancellations or delays with Turkish Airlines, it's important to remember that British regulations safeguard your rights as an air passenger. In specific situations, you may be eligible for compensation of up to £520 and a complete refund of the ticket cost for your cancelled Turkish Airlines flight.
Was your Turkish Airlines flight delayed? If you arrived at your final destination at least 3 hours late and your flight departed from the EU/UK, you are most likely entitled to flight compensation.
Was your Turkish Airlines flight cancelled? If you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure and was supposed to depart from the UK/EU, you might be entitled to cancelled Turkish Airlines flight compensation.
Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).
Warning: If your flight was delayed or cancelled because of “extraordinary circumstance”, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.
Under the British and European flight compensation regulations, if a Turkish Airlines flight from the UK/EU is delayed by more than 3 hours, you are entitled to flight compensation. The airline must be the party at fault for the delay.
Use our free and no-obligation Claim Calculator to see if you are entitled to compensation — you'll know if you're eligible for Turkish Airlines delayed flight compensation in less than a minute. If you are eligible, we can handle the entire claim procedure for you on a "no win, no fee" basis. We will even go to court to defend your rights!
You might be eligible for compensation of up to £520, a ticket refund, or both, depending on your Turkish Airlines cancellation circumstances.
To be able to claim compensation for your cancelled Turkish Airlines flight, you must be departing from the UK/EU.
If this is the case, and in the event of a cancelled Turkish Airlines flight, you might be entitled to compensation if your flight was cancelled fewer than 14 days before the scheduled departure date and you did not take another flight.
Turkish Airlines must be at fault for the cancellation for you to be eligible for compensation. See the "Extraordinary Circumstances" section of this article for more information.
If your Turkish Airlines flight from the UK/EU got cancelled, you can get a refund if:
The airline did not offer you an alternative flight
The airline did offer you an alternative flight, but you decided not to take it
Passengers should be aware that cancelling a Turkish Airlines flight does not automatically ensure compensation or refunds. It is advisable to refer to Turkish Airlines' policies to understand the available options for potential compensation in case of flight cancellations.
In the event of a Turkish Airlines flight delay or cancellation causing a missed connecting flight (with both flights booked together), you could qualify for compensation and/or a refund for the entire journey.
To stay updated on possible flight disruptions with Turkish Airlines, it is advisable to regularly check your flight status on their website or the official website of the airport. By staying informed, you can be prepared and minimise any unexpected complications that may arise.
You might get Turkish Airlines compensation if your delayed or cancelled flight was from the UK/EU. The amount of compensation is determined by the distance of your flight:
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
When the delay or cancellation was caused by a third party or force majeure, Turkish Airlines has the authority to decline compensation. Such situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances that allow Turkish Airlines to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, keep in mind that if your Turkish Airlines flight was not departing from the UK or the EU, you won’t be entitled to flight compensation under the British and European regulations. Also, airlines sometimes claim that an extraordinary circumstance happened, even if that was not the case. They do it to avoid paying out compensation.
Don’t let the airline trick you. Check if you are eligible in just a minute using our Claim Calculator.
You have 6 years to claim compensation and refund if you flew from the United Kingdom. The exception is Scotland, where you have 5 years to claim.
Check if you can still get compensation and a refund from Turkish Airlines with our free Claim Calculator.
Passengers who use Flight-Delayed.co.uk to seek flight compensation or a flight ticket refund typically receive their money within a few weeks or months.
However, if the airline is unresponsive and/or the claim must be filed in court, the wait time could be extended by several months or even years.
Rest assured, however, that no matter how long the claim takes, our team will keep you informed of any significant developments in your case and will be available to answer any concerns you may have.
First, determine whether you are eligible for Turkish Airlines compensation or a refund if your flight was from the UK/EU. You can do that in a few steps by using our Claim Calculator.
If you are qualified for flight compensation and/or a refund, you can choose to delegate the process to our team of legal professionals, allowing you to relax while we ensure you receive the money you deserve.
It will only take a few minutes to upload all required documents on our platform. Our legal experts will then take over from there, assessing your claim, preparing legal papers, contacting the airline's decision-makers, and, if necessary, taking your claim to court.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
Turkish Airlines is the Turkish national airline founded in 1933. Their headquarters are based in Istanbul, Turkey. Some of their subsidiaries are Air Albania, SunExpress, or Turkish Cargo. In May 2022, they were flying to 336 destinations worldwide and inaugurated their new airport: Rize-Artvin.
- Antalya airport compensation
- Istanbul flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation