flight delayed or cancelled? Get flight compensation of up to £520 per passenger!

Have you ever planned a vacation using Although booking through a travel agency is usually less work, no one is exempt from flight cancellations or delays, which can completely interrupt your plans in a bad way. Was your flight cancelled or delayed? You might receive up to £520 in flight compensation per passenger! flight delayed or cancelled — here’s what you should know

  • Was your flight delayed by more than 3 hours when it finally showed up? If you make a flight compensation claim, you might receive up to £520 per passenger!

  • flight cancelled fewer than 14 days before departure? Request a full refund of your airfare and ticket costs.

  • Under European legislation protecting passenger rights, you are entitled to flight compensation for all flights operated by European airlines as well as flights departing from Europe.

  • If your flight is delayed or cancelled, visit and we'll assist you in obtaining the flight compensation you're entitled to! flight delayed — when can I claim flight compensation 

European legislation (EU261) requires airlines to pay passengers for flight delays of more than 3 hours. Flight compensation is only available if:

  • Your flight originated in Europe or was operated by a European airline (more details can be found in the table below).


  • The airline was responsible for the delay. In other words, the delay was not caused by an unforeseeable occurrence or a third party (see the “Extraordinary circumstances” section of this page).

compensation and refund rules for non-EU flights

Was your flight delayed?

Claim as soon as possible to earn up to £520 per passenger!

Claim now flight cancelled — compensation and refund policies according to EU261

If your flight was cancelled, you have several options. You may be entitled to a total monetary refund of your ticket, flight compensation, or both. Continue reading for more details!

Flight compensation for my flight cancelled 

In line with EU261, you can file a flight compensation claim for a cancelled flight if all of the following requirements are met.

  • Your flight originated in Europe, or its operator was a European airline.

  • The airline cancelled your flight less than 14 days in advance.

  • The airline was responsible for the cancellation, not a third party or an unanticipated occurrence (see the “Extraordinary circumstances” section of this page for more info)

cancelled flight compensation rules

Flight refund for cancelled flight 

If your flight was cancelled and you matched the following criteria, regardless of airline or flight schedule, you are eligible for a flight refund:

  • The airlines offered you an alternative flight, but you chose not to take it.


  • The airline did not provide you with any alternative flight.

Was your flight booked through cancelled? can help you secure a refund and file a claim for flight compensation.

Claim now flight cancelled — voucher or refund? 

It is strongly advised against accepting airline vouchers. If you accept a voucher, you will be forced to book another flight with the same airline, and the voucher may have a time limit for use. Furthermore, if the airline declares bankruptcy, you may have difficulty getting your money back.

Flight compensation amount for flight delayed or cancelled 

The compensation is given per passenger and is based on the flight's distance.

  • For flights shorter than 1,500 km, the compensation is £220.

  • For flights between 1,500 and 3,500 km, the compensation is £350.

  • For flights of over 1,500 kilometres within the EU, the compensation is also £350.

  • For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.

flight compensation amount

Extraordinary circumstances — can the airline deny me flight compensation? 

Unfortunately, they can. Even if your flight was unexpectedly cancelled or delayed for more than 3 hours, the airline retains the right to refuse compensation. This is because in some cases, a third party or unforeseen event, rather than the airline, is to blame for the delay.

The following are some of the most frequent extraordinary circumstances:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Your airline may have made up the allegation of extraordinary circumstances.

Make a claim with Flight-Delayed, and we'll compare the facts to make sure you get the money you deserve!

Claim now flight delayed or cancelled — should you reach out to the airline or your travel agency? 

They're both viable possibilities. However, when it comes to claiming flight compensation, we recommend that travellers consult with a knowledgeable specialist.

After you have provided all required flight-related information on our website, an expert will take over to guarantee that your claim is processed correctly. examines your claim, ensures that all relevant paperwork is completed, contacts the airline, and, if necessary, takes your claim to court to ensure that you receive your flight compensation. All work is handled on a "no win, no fee" basis for your convenience.

Why claim with

Helping passengers since 2010

Legal teams in 9 countries

95% of court cases won

‘No win, no fee’ — always

If you wish to learn more about our fees, please visit our Price List page.

Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!

About is an online travel agency (OTA) and third-party flight booking application that provides low-cost tickets to a variety of destinations across the world. offers more services including hotels, theatre tickets, spa deals, and unique travel experiences., as the name suggests, helps you to find last-minute prices. Because accommodation is such an important part of any trip, finding a good deal on a hotel is always a bonus. has great hotel prices on last-minute bookings. If you find a cheaper hotel within 24 hours on any UK website, will refund the difference.

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