You are eligible to receive up to £520 per person in travel compensation if your Smartwings flight was delayed by more than 3 hours and the issue was the airline's fault.
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It all depends on what led to the cancellation of your Smartwings trip. You can be qualified for a Smartwings refund, flight compensation of up to £520, or perhaps both, depending on the situation!
If a Smartwings flight is cancelled and the cancellation was made fewer than 14 days before the flight's scheduled departure, you may be eligible for flight compensation.
Remember: for you to be able to claim flight compensation, Smartwings must have been the party responsible for the cancellation. The section of this page labelled "Extraordinary Circumstances" contains more details.
If a Smartwings flight is cancelled, you can always get a refund as long as you decide not to take the airline's alternative trip. You may also request a refund if the airline did not attempt to find you another flight.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
The amount of the compensation is determined by the flight's distance:
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
You can, indeed. All of Smartwings' flights are subject to the EU flight compensation rules because the company's headquarters are in Prague, Czech Republic. You are eligible to claim compensation for a disrupted flight even if you were travelling with Smartwings to or from, say, Africa.
However, if your flight is run by a non-EU carrier, as shown in the table below, conditions can be different.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
When a delay or cancellation was not due to Smartwings' error but rather a third party or an uncontrollable event, compensation may not be granted. The airline is not required to provide compensation under such circumstances, which we refer to as extraordinary circumstances.
Here are a few of the most typical extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Even if that wasn't the case, airlines may allege that extraordinary circumstances happened. Airlines frequently employ this strategy in an effort to avoid having to make compensation payments.
According to Czech law, you have 3 years to file a compensation claim. So, if you use Smartwings to travel to or from Prague, you typically have up to 3 years to submit a claim.
It could be different if you were departing from the UK, where you have 6 years to file a claim for flight compensation since the deadline to make a claim varies depending on your flight route.
Often, travellers who use Flight-Delayed.co.uk to file a claim for flight compensation or a refund get their money within a few weeks or months.
However, this period may be prolonged by a few more months or perhaps a few years if the airline is unresponsive and/or the claim must be brought to court.
No matter how long the claim process takes, our team at Flight-Delayed.co.uk will keep you informed of all essential information pertaining to your case and be available to address any questions you may have.
You will just need a few minutes to complete your information on our website and upload all the relevant paperwork. The next step will be for our legal team to examine and evaluate your claim, prepare legal paperwork, communicate with the airline, and, if required, file a lawsuit on your behalf. No win, no fee = no risks for you.
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If you wish to learn more about our fees, please visit our Price List page.
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Budget carrier Smartwings has its headquarters in Prague, Czech Republic. It is the largest airline in the Czech Republic and was first established as Travel Service before relaunching as Smartwings in 2004. The airline provides service from Prague to more than 20 locations, including EU states like Croatia, Greece, and Spain.
The pilots of Smartwings are well-equipped and educated in accordance with EU rules, and they are therefore qualified to fly in other continents including North and South America and Africa.
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- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
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- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation