Singapore Airlines flight compensation — what are my rights?
Because Singapore Airlines is a non-EU airline, your rights to flight compensation are only protected in certain circumstances by British and European regulations.
To be eligible for Singapore Airlines flight compensation, your delayed or cancelled flight must have originated in the United Kingdom or the European Union.
If your Singapore Airlines flight was delayed and you arrived at your destination more than 3 hours late, it's very likely that you can get compensation for the delay.
If your Singapore Airlines flight was cancelled within 14 days of the scheduled departure, you might qualify for a refund and/or compensation for the cancelled Singapore Airlines flight.
Regardless of why your flight was disrupted, Singapore Airlines has a duty to provide special assistance called the "right to care." This means they should give you things like food vouchers, help with communication, and, if necessary, accommodations and transportation. You can ask for these services at the airline's service desk. If the airline refuses to give you a voucher, you can buy what you need and the airline has to reimburse you for reasonable expenses.
Please note: If your flight was delayed or cancelled due to "extraordinary circumstances," you may not be able to get compensation. The airline needs to be responsible for the disruption in order to provide compensation to affected passengers.
Unfortunately, your passengers' rights are not protected by relevant UK/EU legislation when flying to the UK/EU on an airline headquartered outside of the UK/EU.
More information can be found in the table below.
Can I claim compensation for a flight outside of Europe?
Flying with a British carrier
Tokyo to London with British Airways
Flying with an EU carrier
Amsterdam to London with KLM
Flying with a non-UK/non-EU carrier from the UK
London to Tokyo with Japan Airlines
Flying with a non-UK/non-EU carrier to the UK
Tokyo to London with Japan Airlines
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways |
|
| Flying with an EU carrier | Amsterdam to London with KLM |
|
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines |
|
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines |
|
Delayed Singapore Airlines flight — get compensation.
You may be eligible for flight compensation if your Singapore Airlines flight was delayed for more than 3 hours. However, compensation is only available if the airline is at fault for the delay. See "Extraordinary Circumstances” for more information.
To check if you are eligible for Singapore Airlines compensation, use our no-obligation Claim Calculator. If you qualify, our team will handle the entire claim process on your behalf. We will even go to court to defend your rights and get you your money! No win, no fee.
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Cancelled Singapore Airlines flight — refund and compensation rules
You may be entitled to compensation, a refund, or both depending on the circumstances of the cancellation of your Singapore Airlines flight!
H3: When can I claim compensation for my cancelled Singapore Airlines flight?
According to British and European flight compensation regulations, you can claim compensation for a Singapore Airlines flight if it was cancelled less than 14 days before the original departure date*.
Singapore Airlines must be held liable for the cancellation — for more information on when the airline can refuse compensation, see the "Extraordinary Circumstances" section of this article.
*The right to compensation for Singapore Airlines flights only applies to flights departing from the UK/EU.
H3: When can I claim a refund for my cancelled Singapore Airlines flight?
If your Singapore Airlines flight from the UK/EU was cancelled, you may be eligible for a refund if the following conditions are met (see the table below for more information):
The airline did not provide you with an alternative flight, OR,
You were offered an alternative flight but decided not to take it.
When can I claim compensation for my cancelled flight?
Fewer than 7 days in advance
Alt. flight departs 1h+ earlier or arrives 2h+ later
Between 7-14 days in advance
Alt. flight departs 2h+ earlier or arrives 4h+ later
Fewer than 14 days in advance
No alternative flight offered
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Alt. flight departs 1h+ earlier or arrives 2h+ later |
|
| Between 7-14 days in advance | Alt. flight departs 2h+ earlier or arrives 4h+ later |
|
| Fewer than 14 days in advance | No alternative flight offered |
|
Can I get flight compensation and a refund if I cancel my Singapore Airlines flight
Generally, if you initiate the cancellation, you may not be eligible for flight compensation according to the air passengers’ rights regulations. Additionally, refund policies may vary depending on the fare conditions and ticket type. To determine the specific details regarding flight cancellation compensation and refund eligibility, it is recommended to review Singapore Airlines' policies or contact their customer service for further assistance.
Missed connection flight due to Singapore Airlines flight delay or cancellation
In the event that you have missed a connecting flight due to a delay or cancellation of your Singapore Airlines flight, and both flights were booked under the same reservation, there is a possibility that you could be eligible for compensation and/or a refund for the entirety of your journey. This is applicable if the delay or cancellation meets the specified criteria mentioned earlier in this section. For more information and to initiate the claims process, it is advisable to reach out to Singapore Airlines' customer service or refer to their website for the necessary steps and requirements.
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How much Singapore Airlines compensation can I get for a delayed or cancelled flight?
The amount of flight compensation is calculated according to the distance of your flight:
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
Extraordinary circumstances — can Singapore Airlines deny me compensation?
Even if your flight was delayed for 3+ hours or cancelled at the last minute, Singapore Airlines has the right to refuse compensation if the disruption was caused by a third party or a force majeure. We refer to such situations as extraordinary circumstances.
The following are some of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
How long do I have to claim my Singapore Airlines compensation and refund?
The time limit to file a claim is determined by three different laws:
The law of the country of origin
The law of the destination country
The law of the country in which the airline is based
If your flight originated in the United Kingdom, you have 6 years to submit your flight compensation and refund claims.
When flying from another country, different time limits may apply: if you were on a Singapore Airlines flight from Amsterdam to Singapore, you will only be able to file a claim under Dutch law, which states that you have 2 years to claim flight compensation.
Unsure if you qualify for compensation?
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How long will it take to get my Singapore Airlines compensation / Singapore Airlines refund?
Flight-Delayed.co.uk customers typically receive their money back within a few weeks or months.
If the airline fails to respond and/or the claim is taken to court, the wait time could be extended by months or years.
“Great experience with this service. I had a Singapore Airlines flight that was delayed for over 7 hours but every time I tried to contact them they refused to compensate me or acknowledge my flight was even delayed. Yource were able to get me the full compensation and the process was very easy. While it was a long process, this was due to Singapore Airlines taking their time.”
If you decide to file a claim with Flight-Delayed.co.uk, our team of experts will keep you up to date on important developments and will be available to answer any questions you may have.
How to claim Singapore Airlines compensation / Singapore Airlines refund?
Flight-Delayed.co.uk is the quickest and most efficient way to obtain flight compensation!
It will only take a few minutes to upload all required documents to our platform. Our legal team will then investigate and analyse your claim, prepare legal documents, contact the airline, and file a lawsuit on your behalf if necessary. We always work on a "no win, no fee" basis!
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About Singapore Airlines
Singapore Airlines is the flag carrier airline of Singapore. It was established in 1947 and is headquartered in Singapore, China. The airline is flying worldwide to more than 130 destinations in Europe, America, South West Pacific and Asia.
According to OAG in July 2021, Singapore Airlines is the world’s 6th ranking airline and 3rd ranking in Asia in terms of punctuality performance with 94.3% of the on-time rate.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation