Did you fly with Qatar Airways from the United Kingdom or Europe? Since Qatar Airways is a non-EU airline, British and EU laws protect your right to compensation only on the flights departing from the UK/EU.
Unfortunately, your passenger's rights are not protected under British and European flight compensation regulations when flying to the UK/EU on a non-EU airline.
The table below contains more information on when you may be entitled to flight compensation.
Can I claim compensation for a flight outside of Europe?
Flying with a British carrier
Tokyo to London with British Airways
Flying with an EU carrier
Amsterdam to London with KLM
Flying with a non-UK/non-EU carrier from the UK
London to Tokyo with Japan Airlines
Flying with a non-UK/non-EU carrier to the UK
Tokyo to London with Japan Airlines
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with an EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
If you have experienced flight cancellations or delays with Qatar Airways, it's important to remember that British regulations safeguard your rights as an air passenger. In specific situations, you may be eligible for compensation of up to £520 and a complete refund of the ticket cost for your cancelled Qatar Airways flight.
Was your Qatar Airways flight delayed? If you arrived at your final destination at least 3 hours late and your flight departed from EU/UK, you are most likely entitled to flight compensation.
Was your Qatar Airways flight cancelled? If you did not take an alternative flight offered by the airline, you are entitled to a refund. Additionally, if the flight was cancelled fewer than 14 days before departure and was supposed to depart from UK/EU, you might be entitled to cancelled Qatar Airways flight compensation.
Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if needed, accommodations and transportation. You can claim those directly at the airline’s service desk at the airport, if the airline refuses to give you a voucher, just go and buy what you need — they will have to pay you back those expenses (as long as they are reasonable).
Warning: If your flight was delayed or cancelled because of “extraordinary circumstance”, you won’t be entitled to flight compensation as the airline needs to be responsible for the flight disruption to provide compensation to passengers.
If your Qatar Airways flight from the UK/Europe was delayed for more than 3 hours, you are entitled to flight compensation under British and European flight compensation regulations. The airline's actions must have caused the delay.
Use our no-obligation Claim Calculator to see if you are eligible for compensation — you'll know if you're eligible for Qatar Airways delayed flight compensation in less than a minute.
If your situation qualifies, we will handle the entire claim process on a "no win, no fee" basis. We will even fight for your rights in court!
Depending on the reasons and circumstances behind your Qatar Airways flight cancellation, you may be entitled to compensation of up to £520, a ticket refund, or both.
If your cancelled Qatar Airways flight was leaving from the United Kingdom or the EU, you may be eligible for compensation.
Furthermore, for you to be eligible for cancelled flight compensation, your Qatar Airways flight must have been cancelled fewer than 14 days prior to the original departure date.
Even if you meet both of the criteria, the airline may still deny you compensation. More information on denied claims can be found below under "Extraordinary Circumstances."
If your Qatar Airways flight from the UK/EU was cancelled, you may be eligible for a refund if:
The airline did not offer you an alternative flight.
The airline did offer you an alternative flight, an offer that you turned down.
When can I claim compensation for my cancelled flight?
Fewer than 7 days in advance
Alt. flight departs 1h+ earlier or arrives 2h+ later
Between 7-14 days in advance
Alt. flight departs 2h+ earlier or arrives 4h+ later
Fewer than 14 days in advance
No alternative flight offered
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Alt. flight departs 1h+ earlier or arrives 2h+ later||Yes|
|Between 7-14 days in advance||Alt. flight departs 2h+ earlier or arrives 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes|
Passengers should be aware that cancelling a Qatar Airways flight as a passenger does not ensure automatic entitlement to compensation or refunds. Qatar Airways follows a cancellation policy that generally permits cancellations within 24 hours of booking, allowing passengers to be eligible for a refund. Nevertheless, cancelling beyond this timeframe may lead to the possibility of not receiving a refund. To obtain precise information regarding potential compensation options for flight cancellations, passengers are advised to refer to Qatar Airways' specific policies.
In the event that you experience a delay or cancellation of a Qatar Airways flight, resulting in a missed connecting flight when both flights were booked together, you may be eligible for compensation and/or a refund for the entire trip, subject to specific criteria. It is recommended to refer to Qatar Airways' guidelines for comprehensive information regarding eligibility and potential compensation in such situations.
To avoid any unexpected inconveniences, it is advisable to stay updated on possible flight disruptions with Qatar Airways. Stay informed by regularly checking the status of your Qatar Airways flight on their official website or the website of your departure/arrival airport. By staying prepared and well-informed, you can minimize the chances of encountering unforeseen issues during your Qatar Airways travel
The amount of compensation is determined by the length of your flight:
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
Qatar Airways reserves the right to refuse compensation when a third party or force majeure causes a delay or cancellation. These situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances that allow Qatar Airways to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Keep in mind, however, that airlines might claim that an extraordinary circumstance occurred, even if this was not the case. They do so in hope they can avoid having to pay you compensation.
If you flew from the UK, you have 6 years to claim compensation and a refund. Scotland is the only exception, where you have 5 years to file a claim.
You can use our free Claim Calculator to determine whether you are still eligible for compensation and a refund from Qatar Airways
Passengers who use Flight-Delayed.co.uk to claim flight compensation or a refund usually receive their money within a few weeks or months.
“Successful claim from QATAR Airways, they really didn't want to pay up but these guys did a great job. They did what AirHelp couldn't do. Thanks for your help."
If the airline fails to respond and/or the claim must be filed in court, the wait time could be months or even years.
Rest assured that, regardless of how long your claim takes, our team will keep you up to date on any significant developments and will be available to answer any questions you may have.
First, check whether you are eligible for Qatar Airways compensation or a refund if your flight originated in the UK or the EU. You can check your flight using our Claim Calculator in a few simple steps.
If you are entitled to flight compensation and/or a refund, you can choose to let our legal experts take care of the process, allowing you to relax while we make sure you get your money.
It will only take a few minutes to upload all required documents to our platform. Our legal team will then evaluate your claim, prepare legal documents, contact the airline, and, if necessary, file a lawsuit on your behalf.
Why claim with Flight-Delayed.co.uk?
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Qatar Airways, the flag carrier of Qatar, was established in 1993 and has emerged as the country's premier airline. With an extensive network spanning over 160 global destinations, including Europe, Asia, Africa, the USA, Australia, and the Middle East, Qatar Airways offers unparalleled connectivity. The airline boasts a punctuality rate of 78.32% and has a successfully operated 152,377 flights in 2022.
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