If you were a passenger on a cancelled or delayed FlyNorse flight, your rights as an air passenger are guaranteed by European and British law. In some cases, FlyNorse might have to give you up to £520 in compensation, as well as a full refund for your cancelled flight.
Was your FlyNorse flight delayed? You may be entitled to flight compensation if your flight was delayed by at least 3 hours.
Was your FlyNorse flight cancelled? If you decline the airline's alternative flight, you are entitled to a refund. In addition, if your flight was cancelled fewer than 14 days before departure, you may be eligible for FlyNorse flight compensation.
Whatever the cause of the flight disruption, airlines are bound by law to offer passengers special assistance, known as the "right to care." Vouchers for food and beverages, communication services, and, if necessary, lodging and transportation are all covered. Claim the vouchers at the airport's airline service desk, and if they refuse, buy what you need nonetheless because they will have to reimburse you for those expenses (as long as they are within reason).
You are unable to request flight compensation if your flight was cancelled or delayed due to an "extraordinary circumstance." To compensate passengers, the airline has to assume full responsibility for the flight disruption.
FlyNorse’s headquarters are located in Norway, a country that — while not a member of the EU — is part of the European Economic Area. Therefore, all delayed or cancelled FlyNorse flights are subject to the European passenger rights regulation EU261.
Was the arrival time of your FlyNorse flight more than 3 hours late?
In that case, you may be entitled to up to £520 in FlyNorse flight compensation under European regulations.
To be eligible, the airline must be at fault for the delay. Check out the “Extraordinary Circumstances” section further down this page to learn more.
If your FlyNorse flight was cancelled, EU law might entitle you to a full monetary ticket refund, flight compensation of up to £520, or both!
Passengers may be qualified for flight compensation if a FlyNorse Atlantic Airways flight is cancelled less than 14 days before the scheduled departure date.
However, "extraordinary circumstances" must be considered, such as a natural calamity prohibiting the plane from taking off. If these extraordinary circumstances forced the airline to cancel your flight, you might not be able to claim compensation.
If the airline offered you another flight and you declined their offer, you can request a full monetary refund for the cancelled FlyNorse flight.
If you choose to cancel your FlyNorse flight, you may be excluded from receiving flight compensation under UK/EU air passenger rights legislation. Visit FlyNorse's website or contact their customer service department to learn more about their refund and compensation procedures.
If you booked both flights as part of a single reservation and the delay or cancellation meets the requirements, you may be entitled to compensation and/or a ticket refund under UK/EU air passenger rights legislation.
Accepting a travel voucher from an airline instead of a monetary refund is never a good idea. The following are some of the main reasons why accepting and using travel vouchers is not the best option:
Accepting a travel voucher forces you to agree to book another flight with the same airline. In addition, the airline frequently imposes a deadline for redeeming the voucher.
If FlyNorse declares bankruptcy, you may not be able to get your voucher back in cash; in that case, your money would be lost.
Check the status of your flight before going to the airport, so that you can be ready for any unexpected changes to your plans. Keep an eye on your FlyNorse flight by visiting the airline's, airport's, or flight tracker's websites.
The amount of compensation depends on the flight distance.
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
FlyNorse Atlantic Airways reserves the right to refuse compensation when a third party or a force majeure causes a delay or cancellation. Such situations are officially referred to as extraordinary circumstances.
The following are some of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines may occasionally claim that an extraordinary circumstance occurred and that they are not directly responsible for the flight disruption — even if this is not the case. They do it in order to avoid having to compensate the passengers who were affected.
This depends on your exact itinerary. In general, passengers in Norway have 3 years to submit a claim.
However, the time limit to submit a claim depends on the law in each country. For example, when flying with FlyNorse from London, passengers can submit a compensation claim based on British law, which gives them 6 years to submit a claim.
Check if you can still get compensation and a refund from FlyNorse with our free Claim Calculator.
Customers who use Flight-Delayed.co.uk to request refunds or flight compensation frequently receive their money within a few weeks or months.
However, if the airline is unresponsive and/or the claim must be filed in court, the waiting period could be extended by many months or even years.
Regardless of how long it takes to process the claim, our team will keep you up to date on any key case developments and will be available at all times to address any concerns or questions you may have.
If you are eligible for FlyNorse flight compensation or refund, you can let our team of professionals handle your claim. The process will be handled by our legal staff after all necessary documents have been uploaded to our website. They will evaluate your claim, draft and create all legal documents, contact decision-makers at the airline, and, if necessary, file your claim in court.
Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
Norse Atlantic Airways AS, also known as Norse or FlyNorse, is a Norwegian low-cost airline headquartered in Arendal, Norway. FlyNorse was founded in February 2021 and operates flights between Europe and North America.
Until recently, FlyNorse only had Berlin and Oslo as European bases. However, it was using London Gatwick as a stopover destination. FlyNorse has been granted permission to fly by the British government since the end of September 2022, which will likely result in more British-based direct flights in the future!
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation