You can get London delayed or cancelled flight compensation if your flight was delayed by more than 3 hours upon arrival or if the cancellation of your London flight was announced less than 14 days before departure. Note that the airline must also be responsible for the flight disruption.
Under British and EU regulations, passengers may be entitled to compensation if their flight from London is delayed or cancelled. The amount of compensation depends on the distance of the flight, as well as the length of the delay or cancellation.
See the table below for more information:
|Distance of your flight||Compensation|
|Flights shorter than 1,500 km||Get £220 per passenger|
|Flight between 1,500 and 3,500 km||Get £350 per passenger|
|Flights of over 1,500 kilometres within the EU||Get £350 per passenger|
|Flights of over 3,500 kilometres outside of the EU||Get £520 per passenger|
Note that if your flight is delayed or cancelled, the airline owes you special assistance. This includes food and beverage vouchers, communication, transportation and if needed hotels. You can claim those vouchers directly at the airline’s service desk at the airport. If the airline doesn’t provide you with vouchers, you can buy what you need and keep the receipts — the airline will have to reimburse you.
If your flight from London is delayed, you may be entitled to compensation under British and EU regulations. To be eligible for compensation, your flight must meet both of the conditions stated below:
Your flight was delayed by more than 3 hours, AND,
The delay was caused by circumstances within the airline's control, such as technical problems or crew shortages.
Airlines are not required to pay compensation if the delay was caused by "extraordinary circumstances" such as bad weather or air traffic control strikes.
London flights cancelled? You may be entitled to compensation of up to £520, a full refund of your ticket, or even both — depending on the conditions of your cancelled flight. Your rights are protected under British and EU regulations. Read below to find out whether you are eligible. Or, check it now, using our non-obligatory Claim Calculator.
If your flight from London was cancelled, you may be entitled to compensation of up to £520 per passenger.
However, a criterion applies for you to be eligible for the compensation. You are entitled to compensation only if your cancelled flight follows the conditions listed below:
You were informed of the cancellation within the period of 14 days prior to the scheduled departure time.
The airline was the party responsible for your London flight cancellation.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
If your flight was cancelled because of an industrial action at the airport you won’t be able to claim London flight cancellation compensation as this falls under extraordinary circumstances.
When your [destination] flight is cancelled, you can also get the full refund of your ticket. This is different from the compensation. London flight compensation in the event of a cancelled flight is offered by the airline to the passengers when they are at fault for the cancellation and that they need to compensate passengers. However, the refund is something that all passengers can get, as long as they did not fly with the airline in the end.
In addition to compensation, passengers whose flights from London are cancelled may be entitled to a refund of their ticket price.
To get a full refund for your cancelled London flight, you must meet the criteria given below:
No alternative flight was provided by the airline, OR,
You did not take the airline's offer to take the alternative flight.
If you're unsure whether you're entitled to a refund, consult with Flight-Delayed.co.uk through our free Claim Calculator.
Our legal experts strongly advise you to refuse the voucher offered by the airline. While accepting a voucher may seem like a convenient option, it's important to understand the terms and conditions of the voucher
In many cases, vouchers come with restrictions or limitations that may make them less valuable than compensation or a refund. For example, vouchers may be subject to expiration dates, blackout dates, or restrictions on destinations. On top of this, if the airline goes bankrupt, it is unlikely that you can get your money back.
If your flight to London was delayed or cancelled, you may be entitled to compensation under certain conditions.
To be eligible for compensation, your flight must have:
Departed from an airport in the EU or UK, OR,
Operated by a UK or EU airline.
If your flight to London was operated by a non-UK/EU airline and your flight departed from a non-UK/EU country, you will not be entitled to flight compensation or refund. More details are available in the table below:
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
Extraordinary circumstances disrupted my London flight — can the airline really deny my compensation claim?
If your London flight was delayed or cancelled due to "extraordinary circumstances," the airline is not required to pay compensation under British and EU regulations. Extraordinary circumstances are events that are beyond the airline's control and could not have been avoided even if all reasonable measures had been taken.
Examples of extraordinary circumstances are as follows:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
If you still have concerns, Flight-Delayed.co.uk can help you understand your rights and determine whether the airline is required to pay compensation in your specific case.
For your flight from or to London, you have up to 6 years to file a claim for compensation for a delayed or cancelled flight. However, it's best to file your claim as soon as possible to ensure that you receive compensation in a timely manner.
If you're unsure whether you're eligible for compensation or how long you have to file a claim, enter your flight details in our Claim Calculator and our team of experts will provide you with advice and guidance.
The length of time it takes to receive compensation for a delayed or cancelled flight from London can vary depending on the airline and the specific circumstances of your case. In some cases, the airline may pay compensation without issues within a few weeks or a few months. In other cases, the airline may dispute the claim, which can delay the process.
At Flight-Delayed.co.uk, we work hard to resolve your claim as quickly as possible. Even if the airline is taking very long to respond or if the case is complicated, rest assured that our experts will keep you informed of any developments and will be available to answer your questions throughout the entire process.
Our easy-to-use online claim form allows you to provide us with all the necessary information we need to file a claim on your behalf. We'll handle all communication with the airline and work to get you the compensation you deserve.
We'll review your claim and let you know whether you're eligible for compensation. If you are eligible, we'll handle the entire process for you and keep you updated on the status of your claim. With Flight-Delayed.co.uk, claiming compensation for your delayed or cancelled flight from London has never been easier.
Why claim with Flight-Delayed.co.uk?
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London is one of the busiest travel hubs in the world, with millions of passengers passing through its airports each year. London is home to several major airports, including Heathrow, Gatwick, Stansted, and Luton. These airports serve destinations all over the world and are operated by several different airlines.
Heathrow, located in the west of the city, is the largest and busiest airport in London, and one of the busiest in the world. It serves as a hub for several major airlines, including British Airways and Virgin Atlantic, and offers direct flights to over 180 destinations worldwide. Gatwick, located south of London, is the second-busiest airport in the city and serves over 200 destinations worldwide. Stansted, located northeast of London, is a popular airport for low-cost carriers and serves destinations in Europe and beyond.
London is a vibrant and diverse city, with a rich history and culture that attracts millions of visitors each year. From the iconic landmarks of Big Ben, the London Eye, and Buckingham Palace, to the world-renowned museums such as the British Museum and the National Gallery, there's no shortage of things to see and do in London. The city also boasts a thriving culinary scene, with a variety of cuisines from all over the world, and is home to some of the world's best shopping.
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation