If you were a passenger on a cancelled or delayed EVA Air flight that departed from the EU/UK, your rights as an air passenger are secured by European and British law. In some situations, you may be entitled to compensation of up to £520, as well as a full refund for your cancelled EVA Air flight.
Was your EVA Air flight delayed? You can claim compensation if your flight was delayed by a minimum of 3 hours.
Was your EVA Air flight cancelled? You are entitled to a refund if you declined the airline's alternative flight. Furthermore, if your flight was cancelled with less than 14 days to departure, EVA Air may be obligated to pay you flight compensation.
Whatever the reason for the flight disruption, airlines are required by law to extend special assistance to passengers, known as the "right to care." Food and beverage vouchers, communication services and, if necessary, lodging and transportation are all provided. Claim the vouchers at the airline service counter at the airport, and if they dismiss your inquiry, buy what you need anyway; they will have to reimburse you for those charges (as long as they are reasonable).
Flight compensation is not payable if your flight is cancelled or delayed because of an "extraordinary circumstance." The airline must be to blame for the flight disruption in order to compensate passengers.
To be eligible for EVA Air flight compensation, your delayed or cancelled flight must have originated in the United Kingdom or the European Union.
Unfortunately, your passengers' rights are not protected by UK/EU legislation if you were flying to the UK/EU with a non-EU airline. More information can be found in the table below.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
You could be eligible for flight compensation if your EVA Air flight was delayed for more than 3 hours. However, you can only get flight compensation if the airline is at fault for the delay. See "Extraordinary Circumstances” for more information.
Check if you are eligible for EVA Air compensation in less than a minute with our no-obligation Claim Calculator. If you are, our team of claim experts will take care of the entire claim process on your behalf. We will even go to court to defend your rights, if needed! No win, no fee.
You could be entitled to compensation, a refund, or both, depending on the circumstances of the cancellation of your EVA Air flight! Continue reading to learn more about your rights.
According to British and European flight compensation regulations, you can claim flight compensation for an EVA Air flight if it was cancelled less than 14 days before the original departure date*.
EVA Air must be responsible for the cancellation — for more information on when the airline can rightfully deny compensation, see the "Extraordinary Circumstances" section of this article.
*The right to compensation for EVA Air flights only applies to flights departing from the UK/EU.
If your EVA Air flight from the UK/EU was cancelled, you might be eligible for a refund if your situation meets the following conditions:
- The airline did not provide you with an alternative flight.
- You were offered an alternative flight but decided not to take it.
Check out the table below for more information.
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
If you cancel your EVA Air flight, you may not be able to obtain flight compensation under UK/EU air passenger rights legislation. To learn more about EVA Air's refund and compensation policies, visit their website or call their customer care department.
You may be entitled to compensation and/or a ticket refund under UK/EU air passenger rights legislation if you booked both flights as part of the same reservation and the delay or cancellation fits the requirements.
Check the status of your flight before leaving for the airport to be prepared for any unexpected changes to your plans. To stay updated on your EVA Air flight, go to the airline's, airport's, or flight tracker's websites.
The amount of flight compensation is defined according to the distance of your flight:
Even if you think you should be eligible for flight compensation as your flight was delayed by 3+ hours or cancelled at the last minute, EVA Air has the right to deny you fight compensation if the disruption was caused by a third party or a force majeure. We refer to such situations as extraordinary circumstances.
Here are some examples of the most common extraordinary circumstances:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Beware: Airlines can sometimes claim that an extraordinary circumstance occurred, even when this was not the case — and deny you fight compensation when you actually deserve it!
There is a time limit to submitting a flight compensation claim. The limit differs depending on:
The law of the country of origin
The law of the country of destination
The law of the country in which the airline is based
If your flight originated in the United Kingdom, you have 6 years to submit your flight compensation and refund claims.
When flying from another country, different time limits may apply: if you were on an EVA Air flight from Amsterdam to Taipei, you can only submit a claim under Dutch law where you have 2 years to claim flight compensation.
Passengers claiming flight compensation with Flight-Delayed.co.uk usually receive their money back within a few weeks or months.
If the airline fails to respond and/or the claim is taken to court, there could be some extra waiting time, as we have to await the court’s final decision. Our lawyers win 95% of court cases against airlines.
If you decide to submit your claim with Flight-Delayed.co.uk, our team of experts will keep you up to date on any significant developments and will be available to answer any questions you may have.
The only thing you need to do is upload all required documents to our platform. Our legal team will then analyse your claim, prepare legal documents, and contact the airline. We can even defend your rights in court, if necessary! Note that we always work on a "no win, no fee" basis.
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If you wish to learn more about our fees, please visit our Price List page.
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EVA Air is a Taiwanese international airline based in Taipei. It was created back in 1989 and is operating flights in Asia, Australia, Europe and North America.
EVA Air stands for “Evergreen Airways”. Since its creation more than 30 years ago, EVA Air has expanded its services to air cargo but also airline catering and aviation engineering. Speaking of, some of EVA Air subsidiaries are EVA Air Cargo and UNI Air. The latest is the airline offering the airline’s Asian routes.
From Europe, EVA Air offers flights from and to London, Amsterdam, Paris and Vienna. However, EVA Air is already expanding its offer and routes to Milan and Munich will begin soon.
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- Claim Calculator — check if you are eligible for compensation