There are two laws that you should take into consideration when you want to claim a refund or compensation for a cancelled or delayed easyJet flight. The first one is the European Regulation (EC) No. 261/2004; the second is the post-Brexit British adaptation of the former, ‘The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019’.
How do these two regulations protect your rights in the event of a delayed or cancelled easyJet flight?
Did you experience a delayed easyJet flight? If your easyJet flight was delayed by at least 3 hours, you are most likely entitled to flight compensation.
Was your easyJet flight cancelled? If you did not take an alternative flight, you are entitled to a full monetary refund. You might also be eligible for additional easyJet compensation if your flight was cancelled fewer than 14 days before the departure date.
Regardless of the cause or nature of the flight disruption, easyJet is obligated to offer you special assistance, commonly referred to as the "right to care." This assistance includes food and beverage vouchers, communication services, and accommodation and transportation if needed. You can request these provisions directly at easyJet's service desk located at the airport. In the event that easyJet refuses to provide you with a voucher, you have the option to personally acquire the necessary items and expenses. easyJet is then obliged to reimburse you for these reasonable expenses.
Important Note: If your flight experienced delays or cancellations due to "extraordinary circumstances," you may not be eligible for flight compensation. easyJet must be responsible for the flight disruption in order to provide compensation to affected passengers.
If your flight was delayed by at least 3 hours, you are most likely entitled to easyJet flight delayed compensation according to the passenger rights regulations of the United Kingdom. However, it is essential that easyJet is responsible for the delay.
To determine if you are eligible for easyJet delayed compensation, you can use our Claim Calculator, which is free and without any obligation. In less than a minute, you will receive an assessment regarding your eligibility for compensation. If you are eligible, we can handle the entire claims process on your behalf, operating on a "no win, no fee" basis. Additionally, should the need arise, we are prepared to advocate for your rights in court.
Did you experience an easyJet cancellation? Depending on the exact circumstances of the cancellation, you might be entitled to a full monetary refund and/or flight compensation. Continue reading the section to discover the circumstances under which you can request compensation and a refund for your cancelled easyJet flight.
If your easyJet flight was cancelled within 14 days of the scheduled departure date and you did not take an alternative flight, you may be eligible for compensation for the cancelled easyJet flight. To be entitled for compensation, the cancellation must be the fault of easyJet. For more information, please refer to the "Extraordinary Circumstances" section in this article.
If your flight with easyJet was cancelled and you did not accept an alternative flight offered by the airline, you are entitled to a refund. Additionally, if no alternative flight was provided at all, you are also eligible for an easyJet refund.
You are not eligible for a refund for cancelling easyJet flights by yourself unless you have travel insurance or the easyJet flight cancellation policy applies to you. According to the easyJet flight cancellation policy, you are eligible for a refund minus the cancellation fee if you cancel within 24 hours from the time of your booking. Otherwise, British and EU regulations only cover compensation and/or refund for passengers affected by disruptions caused by the airlines.
If you have missed a connecting flight due to a delay or cancellation of your easyJet flight, and both flights were booked under the same reservation, you may be eligible for compensation and/or a refund for the entire trip if the delay or cancellation meets the criteria mentioned above.
The value of your compensation depends on the distance of your flight — the further you fly, the higher your compensation.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is £520 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
There are a few situations in which the airline can deny your claim, as the delay or cancellation happened because of a third party’s fault. We call these situations extraordinary circumstances.
Some of the most common extraordinary circumstances that allow easyJet to deny your claim are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, you should be aware that airlines often use extraordinary circumstances as an excuse to deny even the rightful claims. That’s why we always recommend you double-check whether you are entitled to easyJet compensation or a refund. You can do it using our free, no-obligation Claim Calculator.
Yes. As easyJet is a British airline, you are entitled to compensation and refund whether you are flying with them to the UK, Europe, or a holiday destination like Tunisia or Morocco.
However, it’s worth noting that different rules apply to flights handled by non-British/non-EU airlines. See the table below for details.
Can I claim compensation for a flight outside of Europe?
Flying with a British carrier
Tokyo to London with British Airways
Flying with an EU carrier
Amsterdam to London with KLM
Flying with a non-UK/non-EU carrier from the UK
London to Tokyo with Japan Airlines
Flying with a non-UK/non-EU carrier to the UK
Tokyo to London with Japan Airlines
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with an EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
Since easyJet is based in the UK, you have 6 years to claim your easyJet refund and compensation under the British air passenger rights regulations.
*While easyJet is generally considered a British airline, many of its European flights are handled by the easyJet Europe subsidiary. easyJet Europe is headquartered in Austria where passengers have 3 years to claim compensation and refund.
Many of the passengers we help receive their easyJet compensation and refund within a few weeks or months from claiming.
“EasyJet rejected my claim. Sceptically I tried Flight-delayed. It took 3 months and 10 emails keeping me informed. I did not have to chase them and they were successful. I have now received the bank transfer in my account less their commission and bank fees.”
Thanks to having over a decade of experience and legal teams in 9 countries, we are able to swiftly process your claim and get it to the right people at the airline, maximising the chance for success.
However, please be aware that if the airline is unresponsive and/or we need to go to court, the waiting time might get extended by a few more months or even years. Rest assured, though, that we will fight for your rights until the very end and keep you posted on any updates regarding your claim. Plus, remember that we work exclusively on a ‘no win, no fee’ basis, so there is no risk on your end!
First, you should make sure that you are indeed entitled to easyJet compensation or an easyJet refund. You can do it for free using our handy online Claim Calculator.
Afterwards, if you are eligible, you can either claim your easyJet compensation or refund yourself or let us handle all the tiresome work for you. We will carefully review your case, prepare all the documentation needed, reach out to the right people at the airline, and — if the airline doesn’t accept the claim — go to court and fight for your rights until the very end.
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It is recommended to check the status of your easyJet flight before the trip to ensure that you are up to date with any potential flight delays or cancellations. This can be done through the easyJet website, easyJet mobile app, the airport website and mobile app, or flight tracking websites. On the easyJet website, you can either enter your flight details to search for the live status or find your flight from their Flight Tracker list.
easyJet is a British low-cost airline operating primarily in the UK and Europe. It was founded in 1995 by Sir Stelios Haji-Ioannou, a Greek Cypriot. The airline is part of a bigger entity called EasyGroup, which includes also brands like the car rental company EasyCar, a budget hotel chain EasyHotel, a gym chain EasyGym, and more.
With nearly 30 bases across Europe, easyJet operates approximately 1000 routes between over 150 airports in 35 countries. Besides destinations in the UK and Europe, the airline also flies to popular holiday destinations such as Tunisia, Morocco, and Israel.
According to OAG statistics in June 2021, easyJet has an on-time performance of 91.6%, ranking 49th in the world. The monthly flight cancellation average is 0.3%, which performs better than the European average of 3.9% and the global average of 7.5%. easyJet’s ranking by cancellation is 32nd among European airlines.
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- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
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- Claim Calculator — check if you are eligible for compensation