Was your flight delayed, cancelled or overbooked? Claim your compensation!

You may be entitled to receive up to £505.00 per person.

easyJet flight delayed or cancelled? Here is what you should do

 

Passenger rights are important! When travelling in, to and from Europe there is a body of legislation that grants you the right to be compensated when your flight has been delayed, cancelled, overbooked or if your schedule has been changed. In this page you will learn all you need to know about your rights, the exceptions and, most importantly, how to ensure you receive the compensation you are entitled to as a passenger.

 

When flying with easyJet, your passenger rights are covered

 

easyJet is very well-known and needs no introduction. However, not all passengers are aware of the fact that if your easyJet flight has been delayed, cancelled or overbooked, you may very well be entitled to compensation. Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation (EC) No 261/2004. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). And, as established by the previously mentioned regulation, you can claim your compensation, in the United Kingdom and Ireland, up to 6 years after the date of the flight.

 

Conditions that must be met to claim compensation from easyJet:

 

  • The flight route: The European regulation states that you can claim compensation when a flight is operated by a European airline (like easyJet) and it takes off from and/or arrives at an airport in Europe.
  • Circumstances: The regulations also state that, in order to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
  • The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The timeframe varies depending on the European country.
  • The total time of your delay: In most cases, you will be able to claim if you’ve arrived at your final destination with a delay greater than 3 hours. When it comes to cancellations, it's 2 hours.

 

Other criteria may apply. If you want to know more about these conditions, don’t forget to read our dedicated pages about cancellations and delays.

 

easyJet must offer passenger assistance and care in case of a long delay

 

easyJet should provide you with proper care in the event of a long delay or flight cancellation. This may include the following

 

  • Meals and drinks
  • Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
  • Hotel accommodations if necessary (one or more nights) and transport from the airport to the hotel

 

If you do not receive the corresponding assistance and/or care, and therefore you incur in extra expenses, you have the right to be reimbursed. Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.

 

easyJet: the total amount of compensation for a flight delay, cancellation or overbooking?

 

Set by EC Regulation 261/2004, the total amount you may receive as compensation is defined by the flight’s itinerary and the distance between the airport of departure and arrival. Connecting flights are taken into account when assessing your situation. In other words, your whole booking is covered by the regulation. Consequently, it’s the distance between your initial airport of departure and your final destination what will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary.

 

easyJet compensation amount

 

  • For all flights covering a distance of up to 1,500 kilometres, you will receive up to £210.00
  • For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £336.00
  • For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £505.00

 

Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600.

 

Claim my compensation

 

How to proceed when seeking compensation for a delayed or cancelled easyJet flight

 

These are our most relevant recommendations and things to keep in mind when your easyJet flight has been disrupted:

 

Keep a copy of your travel documents

 

  • Flight documents (boarding pass, booking confirmation, e-ticket, delay statement, etc.)
  • Receipts for additional costs (e.g. taxi, food and accommodation)

 

Remember and record the information of your disrupted easyJet flight

 

  • Flight number
  • The flight schedule (arrival & departure hours)
  • Length of the delay (final departure and arrival time)

 

Find out the reason for the flight’s delay or cancellation

 

  • Ask easyJet’s staff and crew
  • Check the weather
  • Check if other flights are delayed or cancelled (arriving at or departing from the same airport)

 

Check your flight for free with our claim calculator and find out immediately if you can claim compensation!

 

Enter the date and flight number of your easyJet flight in our claim calculator below to see if you can claim compensation for your delay or cancellation. You will also know the total amount of compensation you may be entitled to.

 

 
 

 

Claim your compensation from easyJet

 

Very often, airlines make the process of claiming as complicated as possible in order to simply avoid compensating their passengers. They also overuse the argument that a disruption was caused by an extraordinary circumstance. Therefore, and more often than not, one sees passengers lose hope and accept the airline’s rejection as the truth.

 

Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take the them to court when necessary and all of the legal costs will be covered by our 25% win-fee. If you wish so, we can take care of everything and help you enforce your rights!

 

Claim my compensation

 

If you want to maximise the probability of being compensated for your easyJet flight delay, cancellation or overbooking, you can let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no-win no-fee agreement.

 

When am I entitled to compensation when flying with easyJet?

 

Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.

 

Has your claim already been rejected by easyJet? We can still help you

 

If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by easyJet, you can still submit your claim and our team will verify and corroborate the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!

 

Submit my claim and review my flight’s circumstances

 

easyJet: network, punctuality and history

 

easyJet’s network, covered with 248 aeroplanes, reaches a total of 124 destinations. While it is a British airline, they have 28 bases throughout Europe. If those numbers aren’t impressive enough, in 2014 easyJet transported a total of 65 million international passengers, making it the second largest European carrier by scheduled passengers. The company's punctuality tends to differ very often, with an on-time arrival rate per hour of 74.73% in 2017.

 

Have you already checked if you are entitled to compensation via our calculator?  Have a look at our FAQ or contact us if you have any further questions!


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