If you were a passenger on a Cathay Pacific flight departing from the UK/EU and it was cancelled or delayed, your rights as an air passenger are defended by European and British law. If your Cathay Pacific flight is cancelled, you can be eligible for up to £520 in compensation from Cathay Pacific and a full refund of your ticket cost.
Was your Cathay Pacific flight delayed? You can be eligible for flight compensation if your flight was delayed by at least 3 hours.
Was your Cathay Pacific flight cancelled? You are entitled to a refund if you chose not to take the airline's alternative flight. Additionally, you can be qualified for Cathay Pacific flight compensation if your flight was cancelled less than 14 days before departure.
Airlines are required by law to offer passengers particular assistance, or the "right to care," regardless of what caused the flight delay. There are available vouchers for food and drink, communication services and, if required, transportation and accommodation. If the airline's service counter at the airport refuses to give you the vouchers, buy what you need nonetheless because they are legally obligated to pay back your expenses (as long as they are reasonable).
In the event that your flight was cancelled or delayed due to an "extraordinary circumstance," you will not be eligible to file a claim for flight compensation. The airline must be held accountable for the flight disruption to compensate passengers.
Since Cathay Pacific is a non-EU airline, your rights to flight compensation are only guaranteed under specific conditions.
Your delayed or cancelled flight must have had a UK or EU origin for you to qualify for Cathay Pacific flight compensation.
Unfortunately, when travelling to the UK/EU on an airline with its headquarters outside the UK/EU, your passenger rights are not protected by UK/EU legislation.
Have a look at the table below to learn more.
|Type of flight||Example||Compensation|
|Flying with a British carrier||Tokyo to London with British Airways||Yes|
|Flying with a EU carrier||Amsterdam to London with KLM||Yes|
|Flying with a non-UK/non-EU carrier from the UK||London to Tokyo with Japan Airlines||Yes|
|Flying with a non-UK/non-EU carrier to the UK||Tokyo to London with Japan Airlines||No|
If your Cathay Pacific flight was delayed by more than 3 hours, you might be entitled to flight delay compensation. However, compensation is only provided if the airline is at fault for the delay. For more details, see "Extraordinary Circumstances."
Use our free Claim Calculator to see if you qualify for Cathay Pacific compensation. Our team will manage the full claim process on your behalf if you are eligible. To protect your rights and get you your money, we'll even go to court! No win, no fee.
Depending on the reasons for the cancellation of your Cathay Pacific flight, you might be eligible for compensation, a refund, or both!
You may be entitled to compensation for a Cathay Pacific flight if it was cancelled with less than 14 days before the scheduled departure date*.
Additionally, Cathay Pacific must be the party responsible for the cancellation. For further details on when the airline can decline compensation, see the "Extraordinary Circumstances" section of this article.
*Only flights leaving from the UK/EU are eligible for Cathay Pacific flight compensation.
The airline did not offer you an alternative flight
You were offered an alternative flight but declined it
If those criteria are met and your Cathay Pacific flight from the UK or EU was cancelled, you might be entitled to a refund (see the table below for additional information).
|Cancellation notice||Alternative flight||Compensation|
|Fewer than 7 days in advance||Departs 1h+ earlier or arrived 2h+ later||Yes|
|7-14 days in advance||Departs 2h+ earlier or arrived 4h+ later||Yes|
|Fewer than 14 days in advance||No alternative flight offered||Yes + refund|
The British/European air passenger rights legislation may not allow you to receive flight compensation if you decide to cancel your Cathay Pacific flight. To find out more about Cathay Pacific's refund and compensation policy, go to their website or contact their customer service division.
If you booked both flights as part of the same reservation and the delay or cancellation satisfies the requirements, you can be qualified for compensation and/or a ticket refund under UK/EU air passenger rights legislation.
Check the status of your flight before heading to the airport to be ready for any unforeseen changes to your schedule. You may always check the current standing of your Cathay Pacific flight by going to the airline's, the airport's, or flight trackers' websites.
The distance of your flight determines how much flight compensation you will receive:
Even if your flight was abruptly cancelled or delayed for over 3 hours, Cathay Pacific reserves the right to withhold compensation if a third party or a force majeure was to blame for the interruption. Such circumstances are referred to as extraordinary circumstances.
Some of the most frequent extraordinary circumstances include the following:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Airlines frequently state that extraordinary circumstances occurred when they didn't! They use this tactic to avoid having to pay compensation.
Three different laws each set a deadline for filing a claim:
The law of the country of origin
The law of the destination country
The law of the country in which the airline has its headquarters
If your flight originated in the United Kingdom, you have 6 years to submit your flight compensation and refund claims.
Different time constraints may apply when travelling from another country. For example, if you were on a Cathay Pacific flight from Amsterdam to Hong Kong, you would only be entitled to make a claim under Dutch law, which gives you 2 years to make a flight compensation claim.
Customers of Flight-Delayed.co.uk often get their money back in a couple of weeks or months.
The waiting period could be prolonged by months or even years if the airline doesn't answer or if the claim is litigated.
The following serves as an example of a passenger who filed a claim through Flight-Delayed.co.uk for their disrupted Cathay Pacific flight. “I had a 4 hour delay with Cathay Pacific. Vlucht-Vertraagd nl/be (Yource B.V.) has claimed my money back and helped me through the process. Even though I didn't have all paper tickets.”
Our team of professionals will keep you informed of significant changes if you choose to submit a claim with Flight-Delayed.co.uk and will be available to handle any questions you may have.
The process of uploading the necessary documents to our platform will only take a few minutes. Then, our legal team will look into and evaluate your claim, create legal paperwork, communicate with the airline, and, if required, submit a lawsuit on your behalf. We always operate on a "no win, no fee" basis!
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If you wish to learn more about our fees, please visit our Price List page.
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Established in 1946, the flag airline of Hong Kong is Cathay Pacific Airways Ltd., also known as Cathay Pacific. The airline has both its headquarters and primary hub located at Hong Kong International Airport. The airline offers flights to 119 locations across Asia, the Pacific, Europe, North America, the Middle East, and Africa in 35 different countries.
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