Kenya Airways flight delayed or cancelled? Get compensation and a refund!

Did you know that even though Kanya Airways is not a European airline, you might be, in certain circumstances, eligible for flight compensation if your flight gets delayed or cancelled? We handle the whole process for you, including taking your claim to court, if necessary — no win, no fee!

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Key Takeaways

  • Kenya Airways flight delayed by at least 3 hours? You might get up to £520 in compensation!

  • Kenya Airways flight cancelled fewer than 14 days before departure? You might be entitled to both compensation AND a ticket refund!

  • You can claim compensation for your Kenya Airways flight only if your disrupted flight departed from the UK/EU.

  • Check if you are eligible using our free, no-obligation Claim Calculator.

Kenya Airways flight compensation — what are my rights?

Because Kenya Airways is a non-EU airline, your rights to flight compensation are only protected by British and European regulations in certain circumstances.

You are eligible for compensation only for disrupted flights that departed from a British or an EU airport.

Unfortunately, when flying to the UK/EU on an airline based outside of the UK/EU, your passengers' rights are not protected by the relevant UK/EU legislation.

Learn more in the table below

Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

Kenya Airways flight delayed by 3 hours or more?

Claim compensation of up to £520!

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Delayed Kenya Airways flight — get compensation.

Your Kenya Airways flight from the UK/EU needs to be delayed by more than 3 hours, for you to be entitled to flight compensation. As for any flight compensation, the airline needs to be the party at fault for the delay — learn more about this in the “Extraordinary Circumstances” section of this article

Cancelled Kenya Airways flight — refund and compensation rules

Depending on the circumstances of your cancelled Kenya Airways flight, you can claim compensation of up to £520, a refund, or both!

When can I claim compensation for my cancelled Kenya Airways flight?

You can claim compensation for a Kenya Airways flight if your flight was cancelled fewer than 14 days before the original departure date, according to British and European flight compensation regulations.

Kenya Airways must be at fault for the cancellation — for more information on when the airline can deny compensation, see the “Extraordinary Circumstances” section of this article.

Remember that as Kenya Airways is a non-EU airline, the right to compensation only applies to flights departing from the UK/EU.

When can I claim a refund for my cancelled Kenya Airways flight?

If your Kenya Airways flight from the UK/EU got cancelled, you can get a refund if:

  • The airline did not offer you an alternative flight, or

  • The airline did offer you an alternative flight, but you decided not to take it

Cancellation noticeAlternative flightCompensation
Fewer than 7 days in advanceDeparts 1h+ earlier or arrived 2h+ laterYes
7-14 days in advanceDeparts 2h+ earlier or arrived 4h+ laterYes
Fewer than 14 days in advanceNo alternative flight offeredYes + refund

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How much Kenya Airways compensation can I get for a delayed or cancelled flight?

The amount of compensation is determined by the distance of your flight:

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EU
Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

flight compensation amount

Extraordinary circumstances — can Kenya Airways deny me compensation?

Kenya Airways might deny compensation even though your flight was 3 hours delayed or cancelled at the last minute. If a third party or a force majeure caused the disruption, we are talking about extraordinary circumstances and the airline can rightfully deny your flight compensation claim.

Some of the most common extraordinary circumstances are:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Airlines sometimes claim that an extraordinary circumstance happened, even if that was not the case! They do it to avoid paying out compensation.

Don’t let the airline trick you. Check if you are eligible in just a minute using our Claim Calculator.

How long do I have to claim my Kenya Airways compensation and refund?

The delay depends on three different laws:

  • The law of the country of departure

  • The law of the country of arrival

  • The law of the country where the airline is headquartered

In general, if your flight departed from the UK, you have 6 years to claim flight compensation and refund.

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How long will it take to get my Kenya Airways compensation / Kenya Airways refund?

When using, passengers usually receive their money within a few weeks or months.

If the airline is unresponsive and/or the claim must be taken to court, the wait time could be extended by several months to several years.

If you decide to file a claim with, our team of experts will regularly contact you to share important developments and will always be available to answer any questions you may have.

How to claim Kenya Airways compensation / Kenya Airways refund? is the easiest and fastest way to claim flight compensation!

It will only take a few minutes to upload all required documents to our platform. Our legal team will then check and analyse your claim, prepare legal documents, contact the airline, and, if necessary, take your claim to court. Remember, no hidden costs! We work on a “no win, no fee” basis and would only charge you if your claim is a success!

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