Air Austral flight delayed or cancelled? Get compensation and a refund!

Was your Air Austral flight delayed or cancelled? You might be entitled to up to £520 in flight compensation!

Start your claim in a few seconds!

Key Takeaways

  • Air Austral flight delayed by at least 3 hours? Claim up to £520 in compensation!

  • Air Austral flight cancelled? You can claim a full monetary ticket refund!

  • Was your Air Austral flight cancellation announced fewer than 14 days before departure? You can claim up to £520 in compensation!

  • Claim Air Austral flight compensation and refund with, it can be done in just 5 minutes!

Delayed Air Austral flight compensation — get up to £520

Was your Air Austral flight delayed by at least 3 hours? You could be eligible for up to £520 in Air Austral flight compensation.

How much compensation can I get for a delayed Air Austral flight?

The amount of flight compensation depends on the distance of your Air Austral flight.

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EU
Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get £520 per passenger

flight compensation amount

Eligible for Air Austral flight compensation and refund?

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Cancelled Air Austral flight — refund and compensation rules

Depending on the circumstances surrounding the cancellation of your Air Austral flight, you may be eligible for a ticket refund, flight compensation of up to £520, or both.

When can I file a claim for cancelled Air Austral flight compensation?

You can get flight compensation if your flight was cancelled fewer than 14 days before the scheduled departure date.

However, if your Air Austral flight was cancelled but the airline was not the party at fault, you may be ineligible for compensation. Those situations are referred to as “extraordinary circumstances”.

When can I claim a refund for my cancelled Air Austral flight?

If your flight was cancelled and you did not take an alternative flight offered by the airline, you are entitled to a refund from Air Austral.

Did the airline not offer you any alternative flight? Then you can also claim a ticket refund.

Cancellation noticeAlternative flightCompensation
Fewer than 7 days in advanceDeparts 1h+ earlier or arrived 2h+ laterYes
7-14 days in advanceDeparts 2h+ earlier or arrived 4h+ laterYes
Fewer than 14 days in advanceNo alternative flight offeredYes + refund

Air Austral is offering me a travel voucher instead of a refund — should I accept it?

We do not recommend accepting a travel voucher instead of a refund. Here’s why:

  1. When you accept a travel voucher, you will have to fly with the same airline again. Airlines usually set a time limit for redeeming the voucher.

  2. If the airline declares bankruptcy, you may be unable to convert your voucher into a cash refund, resulting in losing your money.

I was flying with Air Austral to a non-EU country. Can I still claim compensation?

You certainly can. Air Austral is a French airline headquartered in La Réunion. As a result, EU261 applies to all Air Austral flights that are delayed or cancelled.

For your information, the situation might be different if you were flying with a non-EU/non-UK airline. Details can be found in the table below.

Type of flightExampleCompensation
Flying with a British carrierTokyo to London with British AirwaysYes
Flying with a EU carrierAmsterdam to London with KLMYes
Flying with a non-UK/non-EU carrier from the UKLondon to Tokyo with Japan AirlinesYes
Flying with a non-UK/non-EU carrier to the UKTokyo to London with Japan AirlinesNo

Delayed or cancelled Air Austral flight?

Extraordinary circumstances — can Air Austral deny me compensation?

Extraordinary circumstances are situations where the airline is not the party at fault for the delay or cancellation. If any of the below conditions apply to your Air Austral flight delay or cancellation you might not be entitled to flight compensation. The list is non-exhaustive.

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

Sometimes, airlines claim that extraordinary circumstances occurred when it was not the case! By doing this, they hope they won’t have to compensate passengers for their cancelled or delayed flights.

With the help of, you maximise your chances of getting your Air Austral compensation and refund. We handle the whole process for you — our lawyers will even fight for your rights in court, if needed!

How long do I have to claim my Air Austral compensation and refund?

If you were travelling to or from the UK, you have 6 years to claim flight compensation and refund. Scotland is the exception — there, you can claim for 5 years.

=> Check if you can still claim Air Austral compensation and refund

How long will it take to get my Air Austral compensation / Air Austral refund

Passengers who claim flight refunds and flight compensation with us often get their money within a few weeks or months.

However, if the airline fails to respond and/or the claim must be filed in court, the wait time could get extended by anywhere from a few months to a few years.

Rest assured, though, that when you claim with, no matter how long your claim process takes, our team will keep you updated on any important changes.

Air Austral flight delayed or cancelled?

You can claim flight compensation up to £520!

Claim now
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How to claim Air Austral compensation / Air Austral refund?

Claim with — let our experts do all the work for you!

You'll need just a few minutes to upload all necessary documents to our platform. Our legal team will then assess your claim, prepare all legal paperwork, contact the airline's decision-makers, and, if necessary, take your claim to court.

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About Air Austral

Air Austral is a French airline established in 1974 and headquartered in La Réunion, a French island in the Indian Ocean. The airline is operating flights between Europe and destinations in the Indian Ocean such as India, Thailand and South Africa.