Your rights in the event of a delayed or cancelled AirConnect flight
If you experience AirConnect cancellations or delays, remember that your rights as an air passenger are protected by EU and British regulations. You may be eligible for flight compensation of up to £520 per passenger and a full refund of the ticket price for your AirConnect cancelled flight under certain conditions.
Was your AirConnect flight delayed? If you arrived at your destination of choice at least three hours later than expected, you may be eligible for flight compensation.
Was your AirConnect flight cancelled? You are entitled to a ticket refund if you did not take an alternative flight offered by AirConnect. Furthermore, if the flight was cancelled less than 14 days before departure, you may be eligible for cancelled AirConnect flight compensation.
Airlines are required to supply you with specific assistance regardless of the cause of the flight disruption, known as the "right to care." This includes vouchers for food and beverages, communication services, and, if necessary, lodging facilities and transportation. These can be claimed at the airline's service desk, and if the airline refuses to provide you with vouchers, you can buy what is necessary and they will have to reimburse you later.
Warning: If your flight was delayed or cancelled due to an “extraordinary circumstance”, you may not be eligible for flight compensation as the EU and British air passenger rights regulations necessitate the airline to be responsible for the flight disruption in order to provide compensation to passengers.
AirConnect compensation for delayed flight
Flight delayed? If you experienced an AirConnect flight delay, you may be entitled to compensation of up to £520 per passenger.
According to British and EU regulations, you can claim compensation for delayed flights with the following conditions:
Your flight arrived at the final destination at least 3 hours late than planned, AND,
The delay was caused by the airline.
If the delay was not caused by the airline, you are likely not entitled to compensation. Read more about this in the “Extraordinary Circumstances” section of this article.
Are you eligible for AirConnect flight compensation?
AirConnect compensation for cancelled flight
Flight cancelled? Depending on your situation, you may be entitled to compensation, a full refund, or even both for your cancelled flight.
When can I claim compensation for my cancelled AirConnect flight?
To be eligible for compensation and/or refund, your flight must be cancelled under the following conditions:
Your flight must be cancelled within 14 days of the departure date, AND,
The cancellation was caused by the airline.
To determine whether the airline is at the fault for the cancellation, read the “Extraordinary Circumstances” section of this article for more information.
When can I claim a refund for my cancelled AirConnect?
On top of the flight compensation, you may also be entitled to a full ticket refund if your AirConnect flight was cancelled and:
- the airline did not offer you an alternative flight, OR,
- you opted to not take the alternative flight offered by the airline.
Can I get flight compensation if I cancel my AirConnect flight?
If you decide to cancel your AirConnect flight, you should be aware that you may be disqualified for flight compensation under EU and British air passenger rights regulations.
For further information on AirConnect's refund and compensation policies, please visit their website or contact their customer service.
AirConnect missed connection flight due to a delay or cancellation
According to EU and British air passengers rights laws, if both flights were booked under the same reservation and the delay or cancellation meets the criteria mentioned above, you could be eligible for compensation and/or a ticket refund.
Claim up to £520 in flight compensation for your delayed or cancelled AirConnect flight
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Check your AirConnect flight status
You can find out the status of your AirConnect flight by visiting the airline's or the airport's website. By entering your flight information, you will receive real-time notifications on any changes, delays, or cancellations, keeping you up to date on the details of your trip.
Denied boarding for AirConnect Flights? Know your rights
If you were denied boarding on an AirConnect flight, you may be entitled to compensation or a ticket refund, depending on the circumstances.
According to British and EU regulations, AirConnect may deny boarding to passengers only for valid reasons such as safety and security, health, and lack of required travel documents.
However, if you were denied boarding due to overbooking, AirConnect must offer you compensation or an alternative flight / a refund.
AirConnect flight delayed, cancelled, or overbooked?
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How much AirConnect compensation can I get for a delayed or cancelled flight?
The amount of compensation depends on the distance of your flight.
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
It's important to note that compensation may be reduced by 50% with long-distance flights over 3,500 km that were delayed for more than 3 hours but less than 4 hours.
Extraordinary circumstances — can AirConnect deny me compensation?
AirConnect is not liable to pay compensation for flight disruptions caused by extraordinary circumstances. These are situations beyond the airline's control, some common examples of extraordinary circumstances include:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
It's important to note that airlines often use the extraordinary circumstances defence to avoid paying compensation, so it's advisable to seek advice from our legal experts if you believe that your flight disruption was not caused by extraordinary circumstances.
How long do I have to claim my AirConnect compensation and refund?
If you are planning to claim compensation for a delayed or cancelled AirConnect flight, you should know that there is a time limit for doing so. The statute of limitations varies from country to country, and it is dependent on your country of departure, country of arrival, and country in which the airline is based. AirConnect is a Romanian airline flying within Romania, Hungary, and Italy. Here are the regulations applied in each country:
- Romania: 6 months to make a complaint, and 3 years for court action
- Hungary: 5 years
- Italy: 2 years
Don’t know if you will still be eligible to claim your compensation or refund? Check your eligibility now with our free and no-obligation Claim Calculator!
Want to check whether you qualify for compensation?
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How long will it take to get my AirConnect compensation / AirConnect refund?
Due to the complexity of the flight compensation cases, it can take up to several months for AirConnect to process your claim and provide compensation or refunds. However, if your claim is straightforward, you may receive compensation or refunds within a few weeks.
It's important to keep in mind that the exact timeline for receiving compensation or refunds will depend on a number of factors, including the complexity of your case and the airline's processing times. Sometimes it may take up to years to resolve a case.
At Flight-Delayed.co.uk, we work hard to ensure that our clients receive their compensation or refunds as quickly as possible. We handle all the paperwork and negotiations with the airline on your behalf, so you can sit back and relax while we work to get you the compensation you deserve.
How to claim AirConnect compensation / AirConnect refund?
If you have suffered a flight disruption with AirConnect, it is important to know about your rights and what you can do. Here are the steps to follow when filing a claim with AirConnect:
Gather your flight information: To make a claim for compensation or refund, you will need to have your flight information on hand, including your flight number, departure and arrival airports, and the date of your flight.
Check your eligibility: You can check if you are eligible for compensation or a refund through the regulations listed on this page, or simply check with our Claim Calculator.
Submit your claim: Once you have all the necessary information, submit your claim for compensation or refund through Flight-Delayed.co.uk! Our legal experts will check for your eligibility and fight for your compensation and/or refund.
Sit back and relax: Flight-Delayed.co.uk will take care of the entire process, including communicating with the airline, and any further legal actions if necessary. All you need to do is sit back and wait for updates on your claim from us!
Why claim with Flight-Delayed.co.uk?
1m passengers helped
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Why claim with Flight-Delayed.co.uk?
1m passengers helped
9 legal teams in 9 countries
98% of court cases won
About AirConnect
AirConnect is a new Romanian airline, founded by seven private investors with the vision to serve the regional market in Romania. Starting its operations in August 2022, AirConnect currently offers flights to 13 destinations in Romania, Hungary, as well as Italy.