Your rights in the event of a delayed or cancelled AirConnect flight

If you experience AirConnect cancellations or delays, remember that your rights as an air passenger are protected by EU and British regulations. You may be eligible for flight compensation of up to £520 per passenger and a full refund of the ticket price for your AirConnect cancelled flight under certain conditions.

• Was your AirConnect flight delayed? If you arrived at your destination of choice at least three hours later than expected, you may be eligible for flight compensation.

• Was your AirConnect flight cancelled? You are entitled to a ticket refund if you did not take an alternative flight offered by AirConnect. Furthermore, if the flight was cancelled less than 14 days before departure, you may be eligible for cancelled AirConnect flight compensation.

• Airlines are required to supply you with specific assistance regardless of the cause of the flight disruption, known as the "right to care." This includes vouchers for food and beverages, communication services, and, if necessary, lodging facilities and transportation. These can be claimed at the airline's service desk, and if the airline refuses to provide you with vouchers, you can buy what is necessary and they will have to reimburse you later.

Warning: If your flight was delayed or cancelled due to an “extraordinary circumstance”, you may not be eligible for flight compensation as the EU and British air passenger rights regulations necessitate the airline to be responsible for the flight disruption in order to provide compensation to passengers.

AirConnect compensation for cancelled flight

Flight cancelled? Depending on your situation, you may be entitled to compensation, a full refund, or even both for your cancelled flight.

When can I claim compensation for my cancelled AirConnect flight?

To be eligible for compensation and/or refund, your flight must be cancelled under the following conditions:

• Your flight must be cancelled within 14 days of the departure date, AND,

• The cancellation was caused by the airline.

To determine whether the airline is at the fault for the cancellation, read the “Extraordinary Circumstances” section of this article for more information.

When can I claim a refund for my cancelled AirConnect?

On top of the flight compensation, you may also be entitled to a full ticket refund if your AirConnect flight was cancelled and:

•  the airline did not offer you an alternative flight, OR,
• you opted to not take the alternative flight offered by the airline.

Can I get flight compensation if I cancel my AirConnect flight?

If you decide to cancel your AirConnect flight, you should be aware that you may be disqualified for flight compensation under EU and British air passenger rights regulations.

For further information on AirConnect's refund and compensation policies, please visit their website or contact their customer service.

AirConnect missed connection flight due to a delay or cancellation

According to EU and British air passengers rights laws, if both flights were booked under the same reservation and the delay or cancellation meets the criteria mentioned above, you could be eligible for compensation and/or a ticket refund.

Check your AirConnect flight status

You can find out the status of your AirConnect flight by visiting the airline's or the airport's website. By entering your flight information, you will receive real-time notifications on any changes, delays, or cancellations, keeping you up to date on the details of your trip.

Denied boarding for AirConnect Flights? Know your rights

If you were denied boarding on an AirConnect flight, you may be entitled to compensation or a ticket refund, depending on the circumstances.

According to British and EU regulations, AirConnect may deny boarding to passengers only for valid reasons such as safety and security, health, and lack of required travel documents.

However, if you were denied boarding due to overbooking, AirConnect must offer you compensation or an alternative flight / a refund.

How much AirConnect compensation can I get for a delayed or cancelled flight?

The amount of compensation depends on the distance of your flight.

It's important to note that compensation may be reduced by 50% with long-distance flights over 3,500 km that were delayed for more than 3 hours but less than 4 hours.

Extraordinary circumstances — can AirConnect deny me compensation?

AirConnect is not liable to pay compensation for flight disruptions caused by extraordinary circumstances. These are situations beyond the airline's control, some common examples of extraordinary circumstances include:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

How long do I have to claim my AirConnect compensation and refund?

If you are planning to claim compensation for a delayed or cancelled AirConnect flight, you should know that there is a time limit for doing so. The statute of limitations varies from country to country, and it is dependent on your country of departure, country of arrival, and country in which the airline is based. AirConnect is a Romanian airline flying within Romania, Hungary, and Italy. Here are the regulations applied in each country:

• Romania: 6 months to make a complaint, and 3 years for court action
• Hungary: 5 years
• Italy: 2 years

Don’t know if you will still be eligible to claim your compensation or refund? Check your eligibility now with our free and no-obligation Claim Calculator!