Your rights in the event of a delayed or cancelled Air Malta flight
Remember that British laws safeguard your rights as an air passenger if you experience Air Malta cancellations or delays. You may be eligible for Air Malta compensation of up to £520 and a full refund of the ticket cost for your Air Malta cancelled flight under certain conditions.
Was your Air Malta flight delayed? If you arrived at your final destination by a minimum of 3 hours late, you are likely entitled to flight compensation.
Was your Air Malta flight cancelled? If you did not take an alternative flight provided by the airline, you are entitled to a refund. Moreover, if the flight was cancelled less than 14 days before departure, you could be entitled to cancelled Air Malta flight compensation.
Regardless of the flight disruption or its cause, airlines must provide passengers with special assistance, known as the "right to care.” This includes: food and beverage vouchers, communication services, and, if necessary, accommodations and transportation. You can claim them immediately at the airline's service counter at the airport; if the airline refuses to give you a voucher, simply go out and buy what you need — they will have to reimburse you for those costs (as long as they are justified).
Warning: If your flight was delayed or cancelled due to a "extraordinary circumstance," you will not be entitled to flight compensation since the airline must be held accountable for the flight disruption in order to compensate passengers.
Air Malta compensation for delayed flight
You are eligible for flight delay compensation given that:
- Your Air Malta flight was delayed by more than 3 hours
- The airline is to blame for the delay.
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Air Malta compensation for cancelled flight
Depending on the circumstances that led to the cancellation of your Air Malta flight, you may be eligible for an Air Malta refund, compensation of up to £520, or possibly both!
When can I claim compensation for my cancelled Air Malta flight?
If your Air Malta flight was cancelled less than 14 days before the scheduled departure date, you may be eligible for flight compensation.
Keep in mind that for you to be eligible for compensation, Air Malta must be the party at fault for the cancellation. More information can be found in the "Extraordinary Circumstances" section of this article.
When can I claim a refund for my cancelled Air Malta flight?
If your flight was cancelled, you may qualify for an Air Malta refund if:
The airline did not provide you with an alternative flight.
OR
You declined the alternative flight that was presented to you.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
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Can I get flight compensation if I cancel my Air Malta flight?
If you choose to cancel your Air Malta flight, you should be mindful that under EU and British air passenger rights legislation, you may be ineligible for flight compensation. Please check Air Malta's website or contact their customer care for more information on their refund and compensation policies.
Air Malta missed connection flight due to delay or cancellation
According to EU and British air passengers rights regulations, if both flights were booked under the same reservation and the delay or cancellation meets the previously mentioned criteria, you could be entitled to compensation and/or a ticket refund.
Check your Air Malta flight status
Visit the airline's or the airport's website to check the status of your Air Malta flight. By entering your flight information, you will receive real-time notifications on any changes, delays, or cancellations, keeping you informed about the status of your journey.
How much Air Malta compensation can I get for a delayed or cancelled flight?
The amount of compensation is determined by the distance of your flight and provided per passenger:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
I was flying with Air Malta to a non-EU country. Can I still claim compensation?
You certainly can. Considering that Air Malta's headquarters are in Malta, the EU flight compensation regulations apply to all flights operated by the airline. Even if you were on an Air Malta flight to or from, say, Algiers, you are still eligible to file a compensation claim for a flight disruption.
However, if your flight is operated by a non-EU carrier, as mentioned in the table below, conditions may differ.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Extraordinary circumstances — can Air Malta deny me compensation?
Air Malta may refuse to compensate passengers if the disruption was caused by extraordinary circumstances, such as a third party or force majeure. Air Malta is not required to pay flight compensation when they are not at fault for the delay or cancellation.
Among the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
How long do I have to claim my Air Malta compensation and refund?
Depending on your flight's route, different national regulations apply, and passengers can always choose the most convenient option.
As a result, claims may be made under the legislation of the country of departure or destination. For example, if you fly with Air Malta to the United Kingdom, you have 6 years under British law to file a claim for flight compensation. Scotland is an exception, where you are given 5 years to submit a claim.
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How long will it take to get my Air Malta compensation / Air Malta refund?
Passengers who file a flight compensation or refund claim with Flight-Delayed.co.uk typically receive their money within a few weeks or months.
However, if the airline is unresponsive and/or the claim must be filed in court, the time frame can be prolonged by many months or even years.
No matter how long the claim takes, our team will handle it from start to finish and update you on any significant developments in your case; they will always be there to answer your questions!
How to claim Air Malta compensation / Air Malta refund?
In around 5 minutes, you can enter your flight information and upload all essential documents. After that, you may leave the entire process in our hands! Our experts will examine and assess your claim, produce legal documents, contact the airline, and, if required, initiate a lawsuit on your behalf.
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About Air Malta
Air Malta is Malta's national airline, with headquarters in Luqa and a hub at Malta International Airport. It provides services to around 35 destinations in Europe, the Middle East, and North Africa.
In addition to its network, the airline serves 150 additional destinations through codeshare arrangements with many other reputable airlines, including Air France, Austrian Airlines, KLM, Lufthansa, and others.