Claim compensation if your Lufthansa flight has been delayed, cancelled or overbooked
The biggest airline (group actually) in Europe, Deutsche Lufthansa AG ( IATA code LH), is also the world’s 6th largest carrier. They make the top 6 with 107 million passengers served. A very impressive accomplishment. The good news for all those passengers is that they are entitled to compensation if their flight has been delayed, cancelled or overbooked.
Your rights as an air passenger are protected when flying with Lufthansa
Not all passengers are aware of the fact that if your flight with Lufthansa has been delayed, cancelled or overbooked, you have the right to claim compensation. Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation (EC) No 261/2004.In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). And, as established by the previously mentioned regulation, you can claim your compensation, in the United Kingdom and Ireland, up to 6 years after the date of the flight.
When can I claim compensation from Lufthansa?
It can be complicated but we’ll try to explain the conditions that must be met before you can claim compensation if your flight has been delayed or cancelled:
The flight route: The European regulation states that you can claim compensation when a flight is operated by a European airline (like Lufthansa) and it takes off from and/or arrives at an airport in Europe.
Circumstances: The regulations also state that, in order to claim compensation for a flight delay, cancellation or incident of denied boarding, the disruption must not have been a result of extraordinary circumstances.
The deadline for claiming compensation: In the United Kingdom and Ireland, it is possible to claim compensation up to 6 years after the date of the flight. The timeframe varies depending on the European country.
The total time of your delay: In most cases, you will be able to claim if you’ve arrived at your final destination with a delay greater than 3 hours. When it comes to cancellations, it's 2 hours.
Other criteria may apply. If you want to know more about these conditions, don’t forget to read our in-depth pages about cancellations and delays.
Lufthansa is obliged to assist you and provide care in case of a long delay
The German airline should provide you with proper care in the event of a long delay or flight cancellation. This may include the following
Meals and refreshments
Two different occasions in which you are allowed to establish communication with an individual of your choice (calls, emails, etc.)
Hotel accommodations if necessary (one or more nights) and transport from the airport to the establishment.
If you have incurred in additional costs because you did not receive the corresponding assistance and/or care, you have the right to be reimbursed. Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.
How much compensation will I get from Lufthansa?
Set by EC Regulation 261/2004, the total amount you may receive as compensation is defined by the flight’s itinerary and the distance between the airport of departure and arrival. Connecting flights are taken into account when assessing your situation. In other words, your whole booking is covered by the regulation. Consequently, it’s the distance between your initial airport of departure and your final destination what will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary.
For all flights covering a distance of up to 1,500 kilometres, you will receive up to £227.00
For all flights covering a distance between 1,500 kilometres and 3,500 kilometres, you will receive up to £364.00
For flights covering a distance greater than 3,500 kilometres, you are entitled to up to £546.00
Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600.
Receipts for additional costs (e.g. taxi, food and accommodation)
Remember and record the information provided by Lufthansa
The flight schedule (arrival & departure hours)
Length of the delay (final departure and arrival time)
Find out the reason for the flight’s delay or cancellation
Ask the staff and crew
Check the weather
Check if other flights in the airport are delayed or cancelled
Use our claim calculator and find out immediately and for free if you can claim compensation!
Enter the date and flight number of your Lufthansa flight in our claim calculator below to see if you can claim compensation for your delay or cancellation. You will also know the total amount of compensation you may be entitled to. You can then proceed to submit your claim with us under our no win, no fee agreement and we’ll take care of everything.
Get compensated by Lufthansa
Very often, airlines make the process of claiming compensation as complicated as possible in order to keep the passengers from actually claiming. They also overuse the argument that a disruption has been caused by an extraordinary circumstance. Therefore, and more often than not, you’ll see passengers lose hope and accept the airline’s rejection as the truth.
Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take the them to court when necessary and all of the costs will be covered by our 25% win-fee. If you wish so, we will take care of everything and help you enforce your rights!
If you wish to maximise your chance of being compensated for your Lufthansa flight delay, cancellation or overbooking, let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no-win no-fee agreement.
When am I entitled to compensation when flying with Lufthansa?
Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
Lufthansa already rejected your claim? We can still help!
If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by Lufthansa, you can still submit your claim and our team will verify and corroborate the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!
Lufthansa's base airport is Frankfurt am Main (FRA). In addition to Lufthansa itself, the group also has various subsidiaries such as Austrian Airlines, Eurowings/Germanwings, Swiss and Brussels Airlines.
These subsidiaries primarily serve short-haul flights within Europe. Lufthansa itself would like to be perceived as a "premium brand" that wants to win over passengers with great service and comfort, especially on long-haul routes. Delays and cancellations are not very common when flying with this German carrier. Nevertheless and on average, 14% of their aircraft take off with a delay of at least 15 minutes.
Have you already checked if you are entitled to compensation via our calculator? Have a look at our FAQ or contact us if you have any further questions!
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Very fast and professional, got my claim just over a month but then again the airline did tell us we can claim and gave us leaflets.
Siu Wan Lee
Tuesday 26 July 2016
Really simple to use, and didn't take very long for my claim to be processed.
Alice C Farmer
Thursday 21 July 2016
I wasn't very optimistic about using this service, but the from the outset the communication was excellent and the instructions were clear. The claim is all handled via email and the online service portal. The team are very quick to answer any questions you have while the airline is assessing your claim. In my case, I was awarded 225 Euros compensation, better than nothing and so glad I took the time and effort to get this money back! Thank you Flight-Delayed for your fantastic service.
Wednesday 20 July 2016
Very good service claiming a compensate after a long delay from airline and we got the out compensate. Thank you very much ...
Wednesday 13 July 2016
Successful claim against Jet 2 ! Took a while (4yrs) but glad to finally won !!
Friday 17 June 2016
This company provide a very fast and efficient service with no fuss and they took a fair amount of commission with no extra hidden charges. Extremely pleased with them.
Tuesday 7 June 2016
i have had great help with the flight delayed trip thankyou very much to u and team
Friday 3 June 2016
Very good Service for claming Money from Airline companies if you had a Problem like more than 3hrs delay, cancellations without reason.
For my case, Airline rejected my Claim via customer Service but after i used this site it took only 4 weeks from Claim to confirmation for compensation.
it's very easy to fill out the form to Claim and they answer/help right away.
you should try with this even though Airline already refused to pay you with several reason.
Monday 30 May 2016
It's taken 12 months to extract compensation from Ryanair, purely down to the pathetic customer service on the part of the Irish Airline. Will never use them again as they use every tactic in the book not to pay out, and even though they have now settled conversation rate 1.40, as opposed to commercial rate of 1,31.
Many thanks to Flight-Delayed for their excellent support. Well worth 25% cut to get justice done. Highly recommended.
Friday 27 May 2016
Just over three hours delay last year to Crete contacted this company, they sorted the claim and with in a few weeks Monet transferred into my account. fantastic service. Thank you
Janet Okorn Beech
Thursday 26 May 2016
Didn't expect result But cash son it's way to.me. Thank you. Great company
Tuesday 24 May 2016
What an excellent service , after trying for almost a year to claim compensation for a 5 hour delay in which we were kept inside the cabin with nothing to eat or drink i contacted this company and within 6 weeks I have recieved full compensation minus their 25% which I am happy to pay as I had given up. thanks again to the staff for all your communication and work to complete this. cannot recommend you enough
Monday 23 May 2016
Just got our cempensation thanks to the team at flight delay very easy process, kept informed as to how the claim was going
Wednesday 18 May 2016
Very good service to use for claiming money from the airline companies due to a long delays or cancellations for no reason or no explanation! I had no idea it is even possible, but I filled their forms and did not need to pay a thing for it. They claimed 800 euros for 2 passengers and all they took was their commission fee from the claimed price for their work which is the way it should be. They managed to get the money within a month or so.
Thursday 12 May 2016
My plane was delayed for over seven hours on a UK flight from Newquay to Manchester. I contacted Flight Delay and they quickly completed my claim without any fuss.
I have received £195.62 minus a 25% charge, I actually received £145.07.
All this took approx 5 weeks from beginning of claim to having payment into bank.
HIGHLY RECOMMEND and thank you flight-delayed
Tuesday 10 May 2016
Ryanair left us delayed at Knock Airport for over 4 hours. Not just inconvenient but annoyingly cost us an extra £23 airport parking which we could not reclaim. Although not a "serial complainer", saw the Flight Delayed Website and thought "why not?". So glad I did. Efficient and professional organisation that made it an easy process resulting in €300 for us and €100 for them and a "heads up" for Ryanair. Perfect.
Monday 9 May 2016
What a nice surprise, cheque for delayed flight dropped through the letterbox. Asked flight delayed to do the work for me and a few emails and a few months later I received the cheque for over £600. Minus their 25% which I do not begrudge as if they hadn't done the work for me I would never have got anything. Also thanks to Martin Lewis for making me aware I could claim. Thanks delayed flights I will certainly recommend you.
Saturday 7 May 2016
Very helpful, I got a lot back. I also hope anybody who ever got flight delayed, don't lose your right! It didn't take me a lot of effort to submit the materials, they can help you.
Wednesday 4 May 2016
Great service, very easy process and friendly team to deal with - answered questions quickly and through the online tool I was able to track the progress of our claim.
Everything has been handled really well and I would happily recommend the Flight-Delayed team to help you with your claim.
Tuesday 19 April 2016
My plane was over three hours late getting back to Manchester due to delays. I contacted Flight Delay and they got me £199 (minus 25% for their fee) for the delay. It took less than an hours work from me to fill out a form and give them my power of attorney. Six weeks later it was all sorted. Highly recommended!
Tuesday 12 April 2016
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