Assessment of legal validity
We help with claiming up to £537.00 in compensation and/or the refund of your ticket.
The biggest airline (group actually) in Europe, Deutsche Lufthansa AG ( IATA code LH), is also the world’s 6th largest carrier. They make the top 6 with 107 million passengers served. A very impressive accomplishment. The good news for all those passengers is that they are entitled to compensation if their flight has been delayed, cancelled or overbooked.
Not all passengers are aware of the fact that if your flight with Lufthansa has been delayed, cancelled or overbooked, you have the right to claim compensation. Although different criteria apply for flight delays and cancellations, your passenger rights are protected by Regulation (EC) No 261/2004. In most cases, you’ll be able to claim if you’ve arrived at your final destination with a delay of more than 3 hours (2 for cancellations). And, as established by the previously mentioned regulation, you can claim your compensation, in the United Kingdom and Ireland, up to 6 years after the date of the flight.
It can be complicated but we’ll try to explain the conditions that must be met before you can claim compensation if your flight has been delayed or cancelled:
The German airline should provide you with proper care in the event of a long delay or flight cancellation. This may include the following
If you have incurred in additional costs because you did not receive the corresponding assistance and/or care, you have the right to be reimbursed. Remember to keep your itemised invoices and receipts. The request for reimbursement may also be attached to your claim for compensation.
Set by EC Regulation 261/2004, the total amount you may receive as compensation is defined by the flight’s itinerary and the distance between the airport of departure and arrival. Connecting flights are taken into account when assessing your situation. In other words, your whole booking is covered by the regulation. Consequently, it’s the distance between your initial airport of departure and your final destination what will determine the total amount of money that you may receive in compensation for your delayed, overbooked or cancelled flight. Connecting flights are covered as long as they have been booked under the same reference. Put differently, if they are part of the same ticket or itinerary.
Please remember that if your flight travelled a distance greater than 3,500 kilometres and it was delayed more than 3 hours but fewer than 4, then the total amount of compensation is reduced by 50%. The regulation defines the total amounts in euros and they are €250, €400 and €600.
Here is how you can proceed to claim compensation from Lufthansa. Please keep the following in mind when your flight has been disrupted:
Enter the date and flight number of your Lufthansa flight in our claim calculator below to see if you can claim compensation for your delay or cancellation. You will also know the total amount of compensation you may be entitled to. You can then proceed to submit your claim with us under our no win, no fee agreement and we’ll take care of everything.
Very often, airlines make the process of claiming compensation as complicated as possible in order to keep the passengers from actually claiming. They also overuse the argument that a disruption has been caused by an extraordinary circumstance. Therefore, and more often than not, you’ll see passengers lose hope and accept the airline’s rejection as the truth.
Fortunately, we have the adequate tools and databases to ensure that your rights are enforced and to fact-check the airlines. We will even take the them to court when necessary and all of the costs will be covered by our 25% win-fee. If you wish so, we will take care of everything and help you enforce your rights!
If you wish to maximise your chance of being compensated for your Lufthansa flight delay, cancellation or overbooking, let a specialised service, like Flight-Delayed, take care of the whole ordeal. We will gladly help you get what is yours, all under our no-win no-fee agreement.
Regulation EC 261/2004 specifies that passengers may receive compensation if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. It means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to the safety of the flight or passengers, a passenger falling ill, etc.
If you’re uncertain if your flight delay or cancellation qualifies for compensation, once you’ve submitted your claim our team of experts will analyse the circumstances and assess your situation. If your claim has already been rejected by Lufthansa, you can still submit your claim and our team will verify and corroborate the airline’s arguments. Very often, they assess the situation wrongly and reject perfectly valid claims; so don’t give up that easily and don’t worry, we’re here to help you!
Lufthansa's base airport is Frankfurt am Main (FRA). In addition to Lufthansa itself, the group also has various subsidiaries such as Austrian Airlines, Eurowings/Germanwings, Swiss and Brussels Airlines.
These subsidiaries primarily serve short-haul flights within Europe. Lufthansa itself would like to be perceived as a "premium brand" that wants to win over passengers with great service and comfort, especially on long-haul routes. Delays and cancellations are not very common when flying with this German carrier. Nevertheless and on average, 14% of their aircraft take off with a delay of at least 15 minutes.
Assessment of legal validity
Accurate flight data
Assessment of weather data
Composing of letters
Support when you need it
More than one passenger
Expert legal team
Legal process fully included
No win, no fee